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Hendrick Toyota Concord

Concord, NC

Overview
Reviews
4.8
1,148 Reviews
Call Dealership (855) 582-4379
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7670 Bruton Smith Blvd

Concord, NC

28027

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Showing 1,148 reviews

December 30, 2024

Hendrick Toyota is an excellent Service and car dealer! ALWAYS GOOD SERVICE and customer service More

by frances_gre64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
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Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 28, 2024

truck needed a new battery got it replaced quickly and efficiently Ryan done a great job getting me in and out. More

by shane.flake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cawley
Report | Print
Jan 01, 2025 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Ryan Cawley. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 24, 2024

Been going there 20 years. ..customer service is falling with volumes. Used to be more personal. Recently waited almost 1.5 hours to get a tire valve stem fixed and ended up l More

by fryeguysfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Moore, Chris Catherwood, Darren Miskelly, Brandon Chestnutt
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Jan 02, 2025 -

Hendrick Toyota Concord responded

We thank you for your feedback. We're sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have, We sure will share this experience with our team and improve our service. Again, we thank for taking your time giving us a value feedback. Vernita, Customer Relations Manager

December 18, 2024

I enjoyed this Dealership here in concord The workers make sure the job is done More

by Dottiecarroll1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Chestnutt
Report | Print
Dec 21, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our service advisor Brandon Chestnutt at Hendrick Toyota Concord! We look forward to seeing you in the future for any of your automotive needs.

December 17, 2024

Dennis Ruiz was the sales person. He was kind, patient, courteous and knowledgeable. it was a great customer experience. He gets 10 stars! More

by BTXPRSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ruiz
Report | Print
Dec 20, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Dennis Ruiz at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

December 16, 2024

Love the new video inspection they send during the services appointments. This is the only dealership we trust to do business with. More

by rebeccasoby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalvin , Jordan Gladden, Matthew Kaiser, Todd Moore
Report | Print
Dec 20, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Bernard Joseph, rebecca. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 13, 2024

Dennis Ruiz helped me purchase a 2025 Toyota Corolla. He was very kind, patient courteous and helpful. Great customer service! I would give him 10 stars! Brenda T. More

by BTXPRSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Ruiz
Report | Print
Dec 14, 2024 -

Hendrick Toyota Concord responded

Thank you for your 5 star review! We are so happy to hear you had such a great experience with our sales rep Dennis Ruiz! We look forward to seeing you in the future for any of your automotive needs.

December 05, 2024

Lacey was amazing and so helpful! A second Toyota for us- we had a Prius for 316,000 miles and just bought a Camry Hybrid! More

by Beadladybeads1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lacey , Wael Abdu
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Dec 08, 2024 -

Hendrick Toyota Concord responded

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Lacey Million at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

December 04, 2024

The service department did an excellent job servicing my vehicle. They were very thorough about and explained what was wrong with my vehicle in a way that I could understand the problems that had led me to More

by Wanda G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Crisci
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Dec 05, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Jake Crisci, Wanda. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

December 04, 2024

Sensational service! Everything could be characterized as timely, detailed, and attentive and always with a constant smile. More

by Bob McKillop
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moore
Report | Print
Dec 06, 2024 -

Hendrick Toyota Concord responded

Thank you for the review for your service visit at Hendrick Toyota Concord with Jay Moore, Bob. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

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