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Hendrick Toyota Concord
Concord, NC
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,154 reviews
May 17, 2016
Busted windshield Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit Bought a 2010 toyota tacoma . had the truck less than a week . took it in the service dept to have my breaks checked and or changed if needed . i sit there for over an hour waiting on this truck to come out of the service dept . finally i get up and go ask for the truck . they take me out to the truck explain what had been done to the truck and send me on my way . what they didnt explain that there was now a crack in my windshield. So i go back to the dealership talk to the service dept . talk to my salesman. ( les stewart ) great guy to deal with very helpful . i go back to the dealership talk to someone else dont know his name . this is my first truck that i was able to buy . well ive been trying to get answers to this whole dibacle for 2 weeks now and i finally get a call back from the service manager that is basically to tell me that they couldnt accept fualt for busting the windshield . that they couldnt accept responsibility for it . i love the truck . im angry and furious to just be another sale another number to a dealership that doesnt car about there customers and is all about the sale ... Its sad . now i have to pay for a windshield outta my pocket because of there negligence. More
by Fencingman1
Employees Worked With
Tim Hays
March 28, 2016
GREAT SERVICE Hendrick Toyota Scion was a success in helping assist with my first car purchase. Sales representative Shelly Rivera did an amazing job. She was ver Hendrick Toyota Scion was a success in helping assist with my first car purchase. Sales representative Shelly Rivera did an amazing job. She was very professional and efficient In my decision. Not only did she Match my preference but she suggested other Vehicles that were similiar. My first car purchase was a 2014 Black Toyota Camry. Thanks for your service!!! More
by LCS
Employees Worked With
LCS
March 12, 2016
Wonderful lease experience I visited the dealership for the first time today and was introduce to salesman Mark Higdon who immediately gave me VIP services and more. He went out I visited the dealership for the first time today and was introduce to salesman Mark Higdon who immediately gave me VIP services and more. He went out of his way to make sure that all of the needs for my next lease where met and done to my pleasing, very happy with the result and will recommend him for your future purchase or lease. More
by mgibney08
Employees Worked With
Mark Higdon
January 29, 2016
Poor Service Do not waste your time with this place. They are about making a $1. Customer Service is so poor. If you have an appointment and plan on waiting on you Do not waste your time with this place. They are about making a $1. Customer Service is so poor. If you have an appointment and plan on waiting on your car for an oil change, you might as well plan to be there for 3 hours. They will try to take advantage of you and they do not like it at all when you speak up and prove them wrong. More
by Anon
Employees Worked With
Would rather not say.
December 11, 2015
VIP Service!!!! First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodrigue First Time at the dealer and to my surprises got a VIP services and more. Upon arrival, I was greeted with a smile and a warm welcome by Jose Rodriguez and Rick McKenzie who surprised me with a VIP service. There were already five cars ahead of us but we were move up to first in line. I was expecting to wait at least an hour or more but we were in and out within 30 minutes. I super highly recommend this dealer for your car services. Please ask for these two gentlemen for an awesome service. More
by AENGKHAM72
Employees Worked With
Jose Rodriguez, Rick McKenzie
November 22, 2015
Service Department Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the Travis is the best! I would change my appointment if he wasn't working! Also Tim the service manager is great! Wish I could say the same about the sales department, but I can't. Vehicle was serviced on 11/21/15 More
by Shoeymon
Employees Worked With
Travis Morton, Tim Hays
November 04, 2015
Great customer service I was on my way to work and decided to get my tires looked at because the tire pressure light came on. My service was Fast and efficient. I never had I was on my way to work and decided to get my tires looked at because the tire pressure light came on. My service was Fast and efficient. I never had the opportunity to visit this location, but I was satisfied with the services here. More
by Tashanna10
Employees Worked With
Jose Rodriguez
November 03, 2015
BAD SERVICE PERSONNEL We have purchased 3 Toyotas from Hendrick Toyota Concord....today was the worst experience I have had with them.....our 2007 Sequoia was recalled due We have purchased 3 Toyotas from Hendrick Toyota Concord....today was the worst experience I have had with them.....our 2007 Sequoia was recalled due to a defective front passenger airbag problem[it explodes and has caused deaths from the flying parts in the deployed airbag].....it has been almost a year we have waited to have this problem fixed....talked with Chip in the Service Center and he was extremely rude and obnoxious to me over the phone.....I told him that I wasn't able to use my vehicle fully since no one can ride in the front seat....He said, "You can haul people in the back....how many people do you want to haul anyway?"...you can use your car. He has being a smart ass....what's it to him how I use my own car....I want my vehicle fully functional and fixed in a timely manner and don't deserve his asinine perspective. I have opened a file with the corporate office...he also advised me that I would have to leave my vehicle on their lot until they could get it fixed and he was unable to tell me how long that would take. Very unhappy customer...... More
by tarheel_bob
Employees Worked With
Chip Gonion
October 29, 2015
Great Service and Servie Rep Too!!! Michael is a great asset to Hendrick Toyota Scion Concord. He offers all of the applicable services when I bring in my car for it emission check and Michael is a great asset to Hendrick Toyota Scion Concord. He offers all of the applicable services when I bring in my car for it emission check and oil change. He answers all of my questions before and after the appointment. The service from the 'shop' is always great too. Thank you, Michael!!! More
by shirleyone
Employees Worked With
Mike Sheehan
October 16, 2015
Meagan S. & Sales Manager Donnie are fantastic! Went to look at used Highlanders and said "I am just looking and not buying today!". Yeah right! They had what I wanted and I liked Meagan and Donni Went to look at used Highlanders and said "I am just looking and not buying today!". Yeah right! They had what I wanted and I liked Meagan and Donnie both, so how could I resist! Meagan is a doll of a sales woman and went the extra mile. Made a great deal by trading my 08 highlander and I love my "used" 2015! We hope to see Meagan soon when we find a Tacoma for my hubby! Great dealership! Great selection and most of all GREAT STAFF! We will see you soon Meagan! More
by CourtCofer
Employees Worked With
Meagan Sherman, Donnie Moore
