Hendrick Toyota Concord

Worst car buying experience of my life I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning I contacted this dealership last Monday regarding a 2010 Tundra. I expressed my interest in the truck. My wife was in touch with Joe Burke concerning the truck. My wife did all the leg work concerning my trade in. This was all started at 9 am. By 4pm we still hadn't heard back from Joe regarding financing. Finally I decided to go with my bank for the loan. After I finally tracked down Joe Burke I told him I was coming in to have my truck appraised and look at the Tundra. When I arrived 2 hours later the Tundra was parked under a tree in the corner of the lot. Maybe Joe thought I was not serious about purchasing the truck. I test drove it and looked it over. I told Joe I would return tomorrow with the check from my bank. I returned the next day, Joe said he would have the truck ready in 2 hours. The truck was not detailed and the rims were all damaged due to wheel acid. When I expressed my concern to Joe Burke he got defensive and said "the dents ect.. were there last night". Then as we are finishing the paperwork he tells me that he screwed the numbers up on my trade in so I will have to come out of pocket 40 dollars cash in the finance office. What a joke. The truck was delivered with no detail being done. But the biggest thing was the wheel damage done to all 4 rims from wheel acid in the detail shop. When I brought this to their attention the response was the wheels were already like that. This is a total flat out lie. Im in the process of obtaining the online photos of the truck to prove Im right. Then Joe Burke calls me Wednesday morning to arrange the dent removal, he then proceeds to ask me "Why did I complain to Sonny"? "She doesn't even sell cars". Then when I told him my reasoning for it and asked if he felt he did a good job he hung up on me. talk about a lack of professionalism. More

Great place to buy a car I've purchased 2 cars from them. Both times I told them exactly what I wanted. They searched their extensive dealer network and found the right car. I've purchased 2 cars from them. Both times I told them exactly what I wanted. They searched their extensive dealer network and found the right car. We agreed on a fair price, they had the car delivered here, and I went to get it. No high pressure dealing. Just a good experience. More

A new hybrid Visited Hendrick Toyota Scion Concord on a recent busy Saturday afternoon. Test drove 2 vehicles, a Prius and a Camry Hybrid and saw several others. Visited Hendrick Toyota Scion Concord on a recent busy Saturday afternoon. Test drove 2 vehicles, a Prius and a Camry Hybrid and saw several others. Brian Barry was our first contact by phone and we asked for him at the dealership. While Brian finished with a prior customer Mark Higdon assisted us. Both sales reps where helpful and informative. They showed a lot of patience answering our many questions and concerns and did not use high pressure sales tactics. We were able to negotiate a satisfactory price based on multiple internet sites and left with a new Camry Hybrid. We were pleased to discover both models do have a spare tire. While conducting our car search we learned some new hybrid models at other dealerships no longer include a spare tire or have space for them.. More

New Car for Daughter Showed up unannounced to look at a Prius for my daughter and was greeted at the door by Brian Barry. He took us on a couple of test drives and answer Showed up unannounced to look at a Prius for my daughter and was greeted at the door by Brian Barry. He took us on a couple of test drives and answered all our questions in a straightforward manner. When we noticed a part was missing from the car, he arranged to have it installed as part of the deal. I found the experience to be completely satisfying and suggest you ask for Brian if you want a no b/s approach to buying a car. More

Our thoughts We had been to two other dealerships looking for a SUV. There were certain body styles we preferred and the Highlander was one of them. We had been on We had been to two other dealerships looking for a SUV. There were certain body styles we preferred and the Highlander was one of them. We had been on the web site looking and saw one was at the dealership. We went to see Julius at Hendrick Toyota. Buying a car most of the time is not a pleasant experience, but Julius was a great help and made it not so bad. Our old SUV had 156,000 miles and we are anticipating to exceed that with our Highlander. More

Review My experience with Toyota of Concord was excellent. The salesman was very friendly and informative. I would highly recommend this dealership to anyone My experience with Toyota of Concord was excellent. The salesman was very friendly and informative. I would highly recommend this dealership to anyone interested in purchasing a vehicle. More