Hendrick Toyota Concord

It was very easy to schedule an appointment. The service advisor was very nice and presented possible service options recommended at that service interval. My service was completed in a shorter The service advisor was very nice and presented possible service options recommended at that service interval. My service was completed in a shorter time than expected. More

Communication is key. I arrived for my 3 pm appointment and made sure to tell the service writer how I had problems creating my appointment online. I also asked her to see I arrived for my 3 pm appointment and made sure to tell the service writer how I had problems creating my appointment online. I also asked her to see if she could tell me my id so I would not have that problem in the future. My service was routine ( oil and rotation). Service writer says give me about an hour and a half and we will get you out of here. At the 2 hour fifteen minute mark I proceed to ask about my vehicle to which I was advised it was still being worked on. I explained I had an appointment and I needed to leave as my service has never gone 2 + hours. Service writer advised the manager was aware and for my time they were going to add the fuel additive at no charge. No thanks I responded $10.00 fuel additive was more of an insult than help. I return to lobby for 20 more minutes to be greeted by the “manager” who then advised me I did not have an appointment. Why am I finding out 2.5 hours later I did not have an appointment? I opened my phone to show him my confirmation email. The manager continues to dig into the email and see’s the appointment was made at a different Hendrick dealership. Had this been advised in the beginning and I was told I did not have an appointment I could have left and come back at a better time. Manager said he understood I had to go and parked my car in the service bay. Essentially the whole fiasco was my fault … I looked at the manager to confirm and yep it was my fault. Again, a little communication would have prevented this whole situation from going sideways. I got in my vehicle to find my glove box disassembled and when I called the manager over I learned that was my fault because I rushed them … I’m batting a 1000… not often you get to make this many mistakes and be the blame. I need to go back and return their key magnet to them because it was not removed from my key ring .. I just was afraid of being blamed for yet another mistake. In all the years I’ve come here I’ve never had such a situation. Staff seemed new ( maybe they are well seasoned but doubtful) services was not as expected. More

Bernard was wonderful, very patient, answered every question I had. Made me feel comfortable and appreciated! question I had. Made me feel comfortable and appreciated! More

The folks in the service department always go above and beyond expectations. I am grateful for their fast and friendly service. beyond expectations. I am grateful for their fast and friendly service. More

The customer service was excellent. The wait time was short. Parts came in on time. The wait time was short. Parts came in on time. More

The service provided was good and acceptable. Wait time was long but not too unbearable. Wait time was long but not too unbearable. More

New to the area and the first time having my Toyota Care maintenance performed at this location. SUPER IMPRESSED with the excellent customer service from Jake Crisci! I look forward to subsequent maintenanc maintenance performed at this location. SUPER IMPRESSED with the excellent customer service from Jake Crisci! I look forward to subsequent maintenance appointments since my Toyota Care continues for approximately 7 more years. Thank you Hendrick Toyota and Jake Crisci. More

Outstanding! I am not from Concord but when I called for a service appointment everyone was so helpful. From appointment scheduling to check in to service, the st I am not from Concord but when I called for a service appointment everyone was so helpful. From appointment scheduling to check in to service, the staff was courteous and professional. I really like the information I get throughout the process...especially the technician video. More

Not really happy. Went in for an Oil Change and Tire Rotation and it took almost 3 hours. Was initially told it would be close to two hours when I was checking in. smh Went in for an Oil Change and Tire Rotation and it took almost 3 hours. Was initially told it would be close to two hours when I was checking in. smh More

Travis, the Service Rep was very courteous and professional. I received prompt service and the wait time was minimal. professional. I received prompt service and the wait time was minimal. More