My Review Of Hendrick Toyota Scion Merriam :
We just started looking for a vehicle to replace our minivan and we came in to test drive a Sienna. While waiting for the car to be brought around front, we were looking through the Toyota Highlander on the showroom floor that had been recently marked down. The markdown brought the price within a couple thousand of what we were wanting to spend, so we test drove a Highlander that evening too. The salesman, Jacob was very friendly, and willing to help throughout the whole process. We came back the next afternoon to talk about finances on the Highlander, and gave Jacob a number that we would need our monthly payment to be, and we told him up front we weren't sure if our payment would be enough money but it was worth a try. The process of getting out trade info and credit info took about 30 mins. When the finance manager came out to present some numbers he was completely unaware of the number we started with, and presented options with our lowest payment being $60 more than we were wanting to pay. We reminded him of this number and unfortunately at the end of conversation we were unable to make a deal. Here's where I start having problems. As we're wrapping up the conversation, the finance manager starts telling us that we need to consider less expensive cars. He informs us that with out payment we can only spend a certain amount of money because of taxes and such. Implying that we've wasted his time and we're out of our league with Highlanders or Siennas. We thanked him for his time, and to my surprise, the salesman Jacob didn't have the decency to shake our hands, say goodbye or walk us out. He watched us walk out of the dealership from the finance office, also apparently irritated that we wasted his time. This was my second visit to Hendrick Toyota in as many days. I don't take it personally that we were unable to make a deal, neither should the dealership. It seems that the bullying/condescending tactics work for this finance manager. He is not going to insult me into buying a car. At the end of the day we could have afforded to put a down payment on that car, not to mention a higher monthly payment, but the reason why we have this money is because we are thoughtful about what we spend. I would have had no problem going back to this dealership after not making a deal, until we were insulted by the finance manager and dismissed by our salesman, Jacob. This is exactly the type of behaviors that give car salesmen/dealerships a bad reputation, and when we end up buying a Toyota in the next few months in the KC area, it will certainly not be from Hendricks Toyota.
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