I own a 2008 RAV4 and was one of the unfortunate people who was plagued with the oil guzzling engines that Toyota "did not recall but would replace the engine for free". I took it to Hendrick Toyota and they tore the engine apart and then hit me with a $1500 quote for other things that needed replaced. Some of them seemed legit and some were as petty as antifreeze (charged twice in two different sections). This is petty because they drained the coolant, why am I paying for it to get filled after this all was their mistake? After I asked about why I was getting charged for this, they said they didn't have to drain it for the repairs they were doing. Somehow the charge did not make it on the final bill.
After agreeing to the majority of the repairs and waiting for three days for my vehicle to be fixed, they came back with another $1500 estimate to fix my cracked gasket heads. A, why was a pressure test not performed when the engine was put together and b, why would all of the estimates not have been tied together? I would have traded the vehicle in had I known that it needed three thousand dollars in repairs.
What was done was done though and I ponied up the 3k for the repairs. I got the vehicle back and low and behold I now see that the plastic cover that goes over the undercarriage was only screwed in by two of the bolts! As I continued to inspect the plastic piece that was only clearing the ground by two inches, I began noticing oil dripping. There were no issues of leaking oil prior to Hendrick "fixing" my problem. I was a Toyota person for life and not only have I written off Toyota due to sheisty practices at this one place, I have written off an entire large dealership.
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