I have to be careful with what I say because I really like Toyota & after I address issues with the local Toyota Service Dept, they are exceptionally accommodating. The salespeople are not accommodating at all. Before Hendrick bought this dealership, it used to be called Baughman Toyota & had a reputation of high priced cars with little negotiation in an effort to keep their stock high. That was the word around town. This changed a little when Hendrick took over, but there are some salespeople who don't want to give up anything. I've owned 3 Siennas & now have a 2012 Prius & 2012 Prius V. Wilm Toyota couldn't deal with us on the Prius V, but we found that one at Massey Motors in Kinston at a really good price. Massey Motors is not a Hendrick dealership. My mother-in-law really liked our Prius's & wanted one of her own. She just happened to go to lunch with one of the Wilm Toyota's salesperson's mother just before purchasing last year, but had ridden in our Prius's & had conversations with us months prior. The Salesperson gave the referral fee to his mother in lieu of giving it to me because his mother called him before I did telling him my mother-in-law was interested. A lot of the salespeople know me from my past purchases, but no one willing to help in this case. There is a very special, unpublished system to get the referral fees. I even accompanied her on the entire deal, taking 3+ hours, & supported the salesperson's efforts. My mother-in-law was ready to walk without making a deal if I recommended it. I took my wife's Prius V in last week because I thought the windshield washer bottle had a leak & was covered under warranty. I waited just under 2 hours only to find out that it wasn't a warranty item & would cost $435 to fix. I was told the mechanic looked under the bumper with a flashlight, but didn't remover the bumper, which probably took all of about 10 minutes. Toyota advised thought it was due to a front end accident that occurred fall 2014. Jeff Gordon Body Shop did repairs so I took it back to them today. They found that the hose to the bumper pump that sends water to the headlight, came lose. They fixed it in about 15 minutes at NO CHARGE & no more leak. I saved $435 by not allowing Wilm Toyota to fix it! They said the Toyota place could have fixed it quickly & easily. Oh well...
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