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Hendrick Toyota of Wilmington

Wilmington, NC

5.0
2,223 Reviews

5640 Market St

Wilmington, NC

28405

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2,223 Reviews of Hendrick Toyota of Wilmington

January 28, 2021

25 word minimum 25 word minimum 25 word minimum 25 word minimum 25 word minimum 25 word minimum 25 word minimum 25 word minimum Quick and excellent! More

by Stateoftheart76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Peck & Avery
Jan 28, 2021 -

Hendrick Toyota of Wilmington responded

Hello Stateoftheart76, thank you; we appreciate your feedback!

January 25, 2021

Thomas in service was very knowledgeable and pleasant to deal with. It was a pleasure interacting with him concerning my service needs and future appointments. More

by hirad4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeffcoat
Jan 26, 2021 -

Hendrick Toyota of Wilmington responded

Hello Hirad4, thank you; we appreciate your feedback!

January 23, 2021

Thomas Hopewell was very helpful and professional with my service ! I will look for him again when I return to Toyota , I didn't feel rushed and it was done in the time frame promised. More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hopewell
Jan 25, 2021 -

Hendrick Toyota of Wilmington responded

Kim, it's experiences like yours that really keep us motivated!

January 22, 2021

We have purchased three new cars from this dealership. The people in service are friendly , but several visits have presented problems with getting service done. Yesterday my appointment was for schedu More

by dottie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 25, 2021 -

Hendrick Toyota of Wilmington responded

Dottie, we really appreciate your feedback and appreciate your loyalty to us. We hope we can continue to earn your business and will use your review to improve.

January 21, 2021

1st time in for minor repairs and took 2 days to make a minor adjustment that’s still not right. Not a good 1st impression with the service dept. More

by Mrttime
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Hopewell, 3 stars; technician number 404, 4 stars, Eric Coble, Matt Elliott
Jan 22, 2021 -

Hendrick Toyota of Wilmington responded

Hello Mrttime, thank you; we appreciate your feedback!

January 21, 2021

Brandon Brown always dos a great job when I need to service our Toyota. Service for oil change was very fast. always pleased with the the caliber of service More

by MCDONALDGARY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown (5 stars)
Jan 22, 2021 -

Hendrick Toyota of Wilmington responded

Mcdonaldgary77, we're glad you had such a wonderful experience with us!

January 21, 2021

Hendrick Toyota (Jason Underwood) was very professional & great at explaining the services that were suggested. The shuttle service always proves to be beneficial. It was a great experience overall! More

by Susan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Underwood
Jan 22, 2021 -

Hendrick Toyota of Wilmington responded

Hello Susan H., thank you; we appreciate your feedback!

January 16, 2021

Thomas was fantastic. He really gave us every option avilable and we left there feeling comfortable that we got a good deal and i will definitely recommend. More

by rsaunder420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Jan 18, 2021 -

Hendrick Toyota of Wilmington responded

Rsaunder420, we are so happy to read such a great review about Hendrick Toyota Wilmington!

January 15, 2021

Had a service schedule...but when my front tires became worse I was able to make a last minute call the in the evening and was told to head over first thing in the morning. Scott was expecting me and was More

by Julieejdn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon (service manager), Bill Sullivan(mechanic), Scott Peck ( guy who got me squared away when I drove up)
Jan 18, 2021 -

Hendrick Toyota of Wilmington responded

Julieejdn, we really appreciate your feedback!

January 14, 2021

This dealership always has had outstanding service. I came in with my two kids to get my car serviced and needed a ride home Frank was so helpful removing my car seats and setting them up in there Shuttl More

by ualalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank B
Jan 18, 2021 -

Hendrick Toyota of Wilmington responded

We appreciate your positive review about your recent experience with us!

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