Hendrick Toyota of Wilmington

My salesperson is Dawn Fromme is is very knowledgeable about the products and friendly. I have been dealing with Dawn over 15 years always have a good experience. Prices are competitive with other car co about the products and friendly. I have been dealing with Dawn over 15 years always have a good experience. Prices are competitive with other car companies. Bruce the loyalty manager is also a great help in our dealings. Service after the purchase is always a good experience. I do recommend Hendricks Toyota of Wilmington and see Dawn. More

Check in is slow. Frank provided and explained details. Waiting area is sparce. Vehicles should be vacuumed. Battery had corrosion. For $40 it could be cleaned. Wow.. Waiting area is sparce. Vehicles should be vacuumed. Battery had corrosion. For $40 it could be cleaned. Wow.. More

So we normally go into a car dealership ready to haggle and knowing we are going to get taken. I hate it I throw a fit about having to car shop , I would rather go to the doctor or get a tooth pulled. Th and knowing we are going to get taken. I hate it I throw a fit about having to car shop , I would rather go to the doctor or get a tooth pulled. That was NOT the case here! Kim Wehinger made it a fun and enjoyable experience and we felt like we got a great deal! Kim test drove at least 6 cars with us never making us feel rushed, she listened to exactly what we wanted and found us the perfect car! Jack Morgan was wonderful and helpful with our trade we were terribly upside down but together Kim and Jack were able to get it all worked out! We came out with a 4Runner that hit our payment exactly and my husband and I walked out feeling like we made a great choice! More

They used all of the typical sales tricks and ultimately did any and everything to stay over the Kelly Blue Book fair price. I should have gone to Carmax. did any and everything to stay over the Kelly Blue Book fair price. I should have gone to Carmax. More

Toyota really does have a loyalty program and they will go out of their way to make existing customers happy for the long term. The Loyalty Manager and the sales rep were excellent to work with and caused go out of their way to make existing customers happy for the long term. The Loyalty Manager and the sales rep were excellent to work with and caused me to change my mind into getting g another Toyota after my current lease terminated, which I was not planning to do. I am very happy with my choice and the experience. More

Very happy with our experience and Toyota Hendrick. Paul Sardella was very helpful in with the whole process and patient answering all our questions about prices, trade in, vehicles comparison and technical Sardella was very helpful in with the whole process and patient answering all our questions about prices, trade in, vehicles comparison and technical questions about the vehicle. Elias Choufani in finance was very efficient in going through all the paperwork and explaining options and providing better pricing and customization on the optioned offered. All in all very happy with the experience and I would definitely recommended to friends and family. Thanks More

Not this dealers fault, but extended service contract was not in system and took over 2 hours for routine 30k mile service. Otherwise good experience. not in system and took over 2 hours for routine 30k mile service. Otherwise good experience. More

Jason Underwood was an excellent service advisor! He was fun, very helpful, kept me informed about my vehicle and was just wonderful to work with. fun, very helpful, kept me informed about my vehicle and was just wonderful to work with. More

Sylvia was superb - the best - had an appointment- she was able to get me in out in an hour - outstanding - professional- courteous - simply the BEST was able to get me in out in an hour - outstanding - professional- courteous - simply the BEST More

Always most pleasant people in the service dept.They Always most pleasant people in the service dept. They were extra special when I told Sylvia I had a sick husband at home. Before I had a chance to fi Always most pleasant people in the service dept. They were extra special when I told Sylvia I had a sick husband at home. Before I had a chance to finish my coffee, I was called the car was ready. I have been a customer of this Toyota dealership since 2002. More