Hennessy Cadillac

Several Issues: - The car I inquired about "was just sold" - it was not what was advertised (they said it was a Cayman R, which is very specific and rare, they had a Cayman S) - Even though it was sol sold" - it was not what was advertised (they said it was a Cayman R, which is very specific and rare, they had a Cayman S) - Even though it was sold, and not the car advertised, their form email claimed "will be sending a video and details about the car" Seemed like just a lead gen exercise to me. More

Kyle Shoemaker made this deal so easy for me. I appreciate the time and help he gave me. I appreciate the time and help he gave me. More

Let me start with saying I'm only giving a 1 because my initial purchasing experience wasn't bad, but it went down hill from there. In August 2023 I purchased a 2020 XT6 and Let me also state that I reques initial purchasing experience wasn't bad, but it went down hill from there. In August 2023 I purchased a 2020 XT6 and Let me also state that I requested new tires as part as the purchase agreement. Well lets fast forward after having the car a few months, I had to bring the car in for an oil change and when I picked up my car they tell me I need 4 new tires! I had only driven the car at the time about 8k miles. After researching and bringing my car to several Tire shops I found out that I was never given new tires as I was told they were new. Even employees in their service department expressed that the tires were not new. I don't want throw anyone under the bus so I wont give any names. Afterwards I go back to my sells rep Reggie and express to him the issue. He then went to his manager Nubian. Nubian apparently goes and pulls the purchase agreement and see that is states new tires. He then says he has to dig a little deeper to figure out the issue, well he returns with paperwork with a serial number trying to convince me my tires were new. I explained to him I was suppose to get new tires on the vehicle when purchased but someone drop the ball and I never received new tires. He apologized and offered me my sells rep employee discount for tires. Mind you, this problem started the beginning of November, I am still waiting for the cost of the tires though I don't feel like I should have to pay for them. I've called left several messages no call backs, its like I have to stalk them calling over and over again getting the run around, its been awful. I was trying to be very patient though it was holiday season, but going into the second week of January same thing. Once the vehicle was purchased I was no longer a priority. I feel like they took full ADVANTAGE OF ME BECAUSE I WAS A SINGLE WOMAN. I start feeling like they were dodging & ignoring me and didn't want to take responsibility of what happened, so I decided to call corporate. I had to google the number because no one in the building knew corporates contact number which is crazy. I bought a luxury vehicle with out receiving a luxury experience. I beg you please save your self the headache and DO NOT PURCHASE AT THIS DEALERSHIP go to another Cadillac dealership, especially if your a woman. They will tell you anything to get the sale. If you must go there please bring a experienced man with you so they don't try to get over. They called me more times trying to close the deal then they have throughout this matter. I am a mother of 3. Its gotten to the point that I have to keep putting air in my tires while waiting on hearing back from corporate. I am so disgusted with this company. A few years ago I purchased a vehicle from Hennessy Honda but this experience has completely out weighed the good, so I will NOT be purchasing from ANY Hennessy dealership. Im currently looking to purchase a vehicle for my son and I will be sure to stay away from them. PLEASE FULLY READ REVIEW AND STAY AWAY!!!!!! More

I’ve contacted them twice about a CTSV Blackwing and they never got back to me I’m not gonna spend $100,000 on a car and start off like this never got back to me I’m not gonna spend $100,000 on a car and start off like this More

I inquired of a vehicle from Hennessy Cadillac. I received a response from Roxana…. She responded to all my questions in a timely manner…. Treated me as priority…. I was able to complete the purcha I received a response from Roxana…. She responded to all my questions in a timely manner…. Treated me as priority…. I was able to complete the purchase as a result. I have a luxurious vehicle! More

Polite, helpful, on time and thorough. I will definitely be taking my car there for all future appointments I will definitely be taking my car there for all future appointments More

I am out of $2500 deposit i can’t not seem to get back and here is the story. I called the dealership around 8/3/23 and got in touch with Mr. Joseph who helped me put a $2500 deposit on an Escalade. On and here is the story. I called the dealership around 8/3/23 and got in touch with Mr. Joseph who helped me put a $2500 deposit on an Escalade. On 8/4/23 I was still calling different dealerships hoping to find exact set up i wanted, which i did in NC. So i called Mr. Joseph and asked for the deposit of $2500 to be returned. I asked since it was just yesterday if he could either cancel the transaction or refund it back on to my credit card, in which he replied “yes we will refund it back on to your card”. I patiently waited until i called back on 8/15/23 and never heard back from Mr. Joseph, but ended up getting in touch with Mr. Cameron. He seemed confused and said that all refunds must be processed in payment form of check and should take 1-2weeks. I said ok and waited. On 8/30/23 after waiting 2 full weeks i called back and asked to speak with the finance department and someone i can’t recall a name told me he’ll check on it and call me back. On 9/6/23 i called back and got in touch with Mr. Garcia, who then told me that the “request for check” was never put in, which he did and it should’t take no more than 2 days at the most. Mr. Garcia told me that Mr. Joseph who was my sales rep would call me to confirm the address for the check to be mailed. Yesterday 9/12/23 i called and got left with “we’ll call you back”. Today 9/13/23 i called back at 9:00am and asked to speak with the GM, which i was told would not be in until 11am (later found out GM was out for the whole day). But the receptionist got me in touch with Mr. Holmes. He was nice and seemed helpful. He said the accounting does not open until 10am and asked to give him about an hour and he’ll figure this out for me he also gave me his direct line to be contacted. At 1:30pm, i sent Mr. Holmes a text message saying if the accounting is not responding to his request, please let me know so i can try this in a different route. He read the text message, no response. I called the dealership again at 2:30pm and all the receptionist could do was transfer me to Mr. Holmes again, which he didn’t answer. I called his direct line, rings 3 times then clicks. At 3:00pm, i ended up calling the accounting department and Ms. Cheryl(?) took the information and said she promise she’ll call me back. Which she did in 10mins and said someone from the dealership should be calling me back. At 3:43pm Mr. Holmes finally called back along with Mr. Garcia at 3:55pm and said the check was cut on 9/6/23 and it takes 7-10 business days to arrive, which i should receive it any day now. What happened to “Mr. Joseph will call you to confirm the address” at this point? I literally spent 6 weeks calling this dealership to finally hear i’ll have my money back soon. This has been one of the worst experience at any level of purchasing anything in my life. And NOT one person ever reached out to me, i was chasing around calling everywhere to be even heard. More

Was great and friendly the staff was very nice and the salesman out standing and went all out to make sure we're pleased salesman out standing and went all out to make sure we're pleased More

I sent in an inquiry on line Wednesday evening, 08/16/23, , got a text with a video from a saleman Thursday morning that I thought was impressive. He welcomed me, said he would be sending more information an , got a text with a video from a saleman Thursday morning that I thought was impressive. He welcomed me, said he would be sending more information and a video about the vehicle I had inquired about, confirmed it was available, left his contact phone number and encouraged me to stop by. I sent him a text with my trade in information. I did not hear from him again Thursday. I stopped by Thursday evening to look at the vehicle and he was not prepared to speak with me after he realized who I was and what I was there for. So much for the impressive video! He confirmed he had received my text but had not read it. He then went to look for the vehicle and after several minutes came back to tell me it had been taken to the auction 2 days prior. It is still on their website this morning, Friday 08/18/23, as available. Needless to say this was frustrating and unacceptable. I have purchased from Hennessy before but this will definitely be the last time I try. More

The "chat service " rerally needs some improvement. After you make an entry the next response is 6-7 minutes before you receive /get an answer. The same questions are asked over and over. I want t After you make an entry the next response is 6-7 minutes before you receive /get an answer. The same questions are asked over and over. I want to schedule an service appointment for the same issue that I had the last time . Ive lost my faith and confidence in Cadilac More