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Hennessy Cadillac

Duluth, GA

4.0
82 Reviews

3377 Satellite Blvd

Duluth, GA

30096

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Showing 82 reviews

February 26, 2024

Several Issues: - The car I inquired about "was just sold" - it was not what was advertised (they said it was a Cayman R, which is very specific and rare, they had a Cayman S) - Even though it was sol More

by allenjoiner
Recommend Dealer
No
Employees Worked With
Sean Allen
Feb 27, 2024 -

Hennessy Cadillac responded

Allen, we're so sorry to hear this feedback from you; this is not the kind of experience we would wish upon any of our valued clients. We encourage you to call 770.680.7000 so that our General Sales Manager, Eric Hogue, may address your concerns head on and provide any clarity needed. Sincerely, The Hennessy Cadillac Team

February 19, 2024

Kyle Shoemaker made this deal so easy for me. I appreciate the time and help he gave me. More

by bellgeorge658
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felicia Jones
Feb 26, 2024 -

Hennessy Cadillac responded

We're delighted to hear that Kyle Shoemaker made the deal easy for you, and we will gladly pass along your appreciation! We look forward to serving you for years to come. Sincerely, The Hennessy Cadillac Team

February 07, 2024

Let me start with saying I'm only giving a 1 because my initial purchasing experience wasn't bad, but it went down hill from there. In August 2023 I purchased a 2020 XT6 and Let me also state that I reques More

by cherrynwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reggie, Nubian
Feb 08, 2024 -

Hennessy Cadillac responded

Cherry, we're sincerely sorry to hear about your experience and any inconvenience caused regarding your tire situation. We aim to provide exceptional service to all our customers, and we regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we're committed to addressing your concerns promptly. We'd like to invite you to speak directly with our Service Manager (Kevis Tanner) or General Sales Manager (Eric Hogue) at 770.680.7000, to discuss your concerns further. Sincerely, The Hennessy Cadillac Team

December 21, 2023

I’ve contacted them twice about a CTSV Blackwing and they never got back to me I’m not gonna spend $100,000 on a car and start off like this More

by micheil_oconaill
Recommend Dealer
No
Employees Worked With
Felicia Jones
Dec 26, 2023 -

Hennessy Cadillac responded

Micheil, thank you for sharing your concerns regarding the communications you received about the CTSV Blackwing. We're sorry to hear this feedback from you and welcome the chance to connect with you directly. At your convenience, pleasecall 770.680.7000 and ask to speak with Chris Tafoya or any of our Sales Managers on duty. Sincerely, The Hennessy Cadillac Team

November 02, 2023

I inquired of a vehicle from Hennessy Cadillac. I received a response from Roxana…. She responded to all my questions in a timely manner…. Treated me as priority…. I was able to complete the purcha More

by T10022001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roxana, Virgil, Eric
Nov 03, 2023 -

Hennessy Cadillac responded

Thank you for taking a moment to leave detailed 5-star feedback! It's wonderful to hear that you had a seamless experience with Roxana and that she made you feel like a priority, providing all the necessary documentation and assisting in a timely manner. Congratulations, and thank you for choosing Hennessy! Sincerely, The Hennessy Cadillac Team

November 01, 2023

Polite, helpful, on time and thorough. I will definitely be taking my car there for all future appointments More

by Jbzee51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew in service , Felicia Jones
Nov 02, 2023 -

Hennessy Cadillac responded

We're happy to have provided you with polite, helpful, and punctual assistance! We look forward to serving you for years to come. Sincerely, The Hennessy Cadillac Service Team

September 13, 2023

I am out of $2500 deposit i can’t not seem to get back and here is the story. I called the dealership around 8/3/23 and got in touch with Mr. Joseph who helped me put a $2500 deposit on an Escalade. On More

by Dae kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph
Sep 13, 2023 -

Hennessy Cadillac responded

Mr. Kim, thank you for sharing your experience as it is not one we'd wish for any of our valued clients. To hear that you had anything less than a stellar experience due is truly disappointing, and we're so sorry for any communication issues that occurred regarding your refund check. We wish you the best and truly hope for the opportunity to serve you with excellence in the future. Sincerely, The Hennessy Cadillac Team

September 07, 2023

Was great and friendly the staff was very nice and the salesman out standing and went all out to make sure we're pleased More

by ajvinson19161
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Thorpe
Sep 08, 2023 -

Hennessy Cadillac responded

AJ, thank you for taking a moment to leave our Sales Staff 5-star feedback! Going all out to ensure the satisfaction of our clients is the Hennessy way. We appreciate your high remarks, and we look forward to serving you for years to come! Sincerely, The Hennessy Cadillac Team

August 18, 2023

I sent in an inquiry on line Wednesday evening, 08/16/23, , got a text with a video from a saleman Thursday morning that I thought was impressive. He welcomed me, said he would be sending more information an More

by John.Venters
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Roland
Aug 18, 2023 -

Hennessy Cadillac responded

John, thank you for taking a moment to share your concerns, though we're so sorry to hear this feedback from you. Your frustration is understandable. Our Team has been made aware of this review and will be reaching out to discuss your experience directly. Sincerely, The Hennessy Cadillac Team

June 24, 2023

The "chat service " rerally needs some improvement. After you make an entry the next response is 6-7 minutes before you receive /get an answer. The same questions are asked over and over. I want t More

by corderfaye
Workmanship
Recommend Dealer
No
Employees Worked With
Cynthia S
Jun 27, 2023 -

Hennessy Cadillac responded

Faye, thank you for taking a moment to share your concerns regarding our chat service; we are always looking for ways to improve our process. We're so sorry to hear this feedback from you. At your convenience, please do not hesitate to call 770.680.7000 and ask to speak directly with our Service Manager, Kevis Tanner, so that we may work to alleviate your concerns. Sincerely, The Hennessy Cadillac Service Team

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