Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick

Update: I just got off the phone with Neil from Herb Update: I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are go Update: I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are going to cover the rental. I'm hoping it's a Cadillac and not a Chevy Impala as I do have a certain image I have to maintain for work. InSkip's policy is if you have a Lexus, you get a Lexus. Same with all Inskip's other car brands. Original Issue: I had my Cadillac worked on twice at this dealership. Each time it took them over 3 to 4 days to get parts in even though they said it would be over night. On my last visit when I picked up the car it was covered in snow with a dead battery. I had to wait 30 minutes for them to jump it and clear the snow off. It wasn't snowing the day I picked it up but it snowed the day before. Once I got on the highway after picking up the car the same problem they "fixed" was still happening and was now worse. I called them up a day later and made another appointment to drop off the vehicle to fix the original problem that I asked them to fix in the first place. I asked for a loaner car for the day because they already had my car for 4 days before that. They said no unless it would take them more than 8 hours to fix. In my opinion its now going over 96 hours to fix the problem. It was funny when I dropped off the car originally I asked for a loaner car and they said they don't have loaner cars. Funny party was right when I was leaving a guy asked the same question and started raising his voice and magically they had a loaner car for him. I guess with Cadillac you have to be rude to get a loaner car because OVER PAYING for a car is not enough. The level of Cadillac service in general has gone downhill at least at this dealership and the one they bought out (Paul Masse). GM's policy of loaner cars is terrible. I can go buy a Lexus (or even a Nissan) at inskip right next door to this dealership and they would always give you a loaner car or and even offer to pick up the car at my house/work (which for me is a 30 minute drive away from the dealership) and leave you a loaner car to use. It's sad the day a Nissan dealership has better service than a Cadillac dealership. Maybe this is one of the major reasons more people are turning to Lexus, BMW, and MB because they take everything to the next level including their service department. I can definitely say that if Cadillac service policy or the dealerships policy doesn't change then I will never buy another Cadillac/GM which is sad since I'm not even 30 years old and already going to write off a major car company. I have a lot more cars in my lifetime to buy and Cadillac will probably not be one of them again… More

In October 2011, I was in the market for a new crossover vehicle. I had looked at the Audi Q5, Lexus 350, and the Cadillac SRX. They are all nice vehicles and I probably would have been happy with any vehicle. I had looked at the Audi Q5, Lexus 350, and the Cadillac SRX. They are all nice vehicles and I probably would have been happy with any one of them. I chose the Cadillac and a big reason for that was the way I was treated at Herb Chambers. I felt right from the beginning that I was taken seriously and treated courteously. As a woman (even in this modern age), I have found this isn't always the case. I've had the SRX for a month now and I'm really enjoying it. I also appreciated the followup call I received from Jade - just checking in to see how it's going. More

This dealership is over 2 hours from my home. I found them when looking for a Cadillac EXT on the net. I had no intention of driving the 2 hours and was just seeking information. After speaking with Pa them when looking for a Cadillac EXT on the net. I had no intention of driving the 2 hours and was just seeking information. After speaking with Paul Nischo (wonderful salesperson) I was so impressed with his professionalism that I looked up the dealer rating. Seeing their high satisfaction rating and having spoken with a Paul, I then shifted to "maybe I'll actually take the drive". We did the deal over the phone and I had no reservations while driving up because my confidence was so high. When I arrived, the Cadillac EXT was exactly as described (in fact, even nicer - Paul did not hype the product at all and was very conservative in how he described it - even more points for integrity and setting of expectations). They took one look at my trade-in and said their offer over the phone was good. It took a couple of hours to get paperwork done and for them to add a couple of missing items to make the car certified. And I am very pleased with the purchase experience. So, the deal was not a "killer" deal price-wise, but I felt I got a very good product and a good value for my trade-in and additional investment. The dealership is first class, with knowledgeable, honest and "easy to deal with" sales people and support staff. I would take the drive up and buy from Herb Chambers or Paul Nischo any day of the week. TF More

I had a great buying experience with Herb Chambers Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but the service dept has been awesome. It is down there as I write this.They keep me updated daily. They gave me a car when they did not have too. The dealership has been great all around. I will be back to buy my my next car from them More

Jim McKenna went above and beyond to make sure that our purchase went well for us. We found our vehicle on the website and visited the showroom. From that point our experience was a very enjoyable proces purchase went well for us. We found our vehicle on the website and visited the showroom. From that point our experience was a very enjoyable process and the least stressful purchase we have ever made. More

My father recently leased a Cadillac SRX from Herb Chambers Cadillac in Warwick. He worked with Al Cave on the lease and when he came home all he could talk about was how Al had been so professional Chambers Cadillac in Warwick. He worked with Al Cave on the lease and when he came home all he could talk about was how Al had been so professional with him, explained program details in depth and treated him with respect. Dad had been taken advantage of a few years back at a different dealership in Providence on a lease so I was highly skeptical and went along when Dad went back to look at the car again. Al covered all of the details again with us and explained how the pull ahead program would work so that he could get out of his current lease early. To make a long story short, everything fell into place and Dad drove him with his new Cadillac the next day. The car has a lot of features that Dad had trouble understanding and retaining and yet every time he stopped by the dealership Al was there and happy to sit down and cover the features with him again and again. He checks in with Dad every couple of weeks to make sure everything is going well and feels like an old family friend. We were all surprised when Dad gave Al his Marine Corp hat badge thanking him for the integrity, honesty and courtesy that showed him. I think that says a lot about the quality of this man. More

When we decided that we wanted to acquire a previously owned Land Rover, my wife and I searched the internet all across New England. After a couple of experiences of calling dealerships and inquiring abo owned Land Rover, my wife and I searched the internet all across New England. After a couple of experiences of calling dealerships and inquiring about specific vehicles and scheduling appointments to see them only to arrive and find the vehicle either not there or no where near the condition they decribed, we contacted Herb Chambers Cadillac in Warwick, RI. I spoke Alan Cave one of their sales reps who took my number so he could verify the vehicle was still available, and he promptly called me back assuring me it was since we would be driving 80 miles in the snow to see it. When we arrived he had the LR ready and waiting for us and took us on a test drive. Even though this wasn't a brand that he normally demonstrated, he was knowlegeable and courteous throughout the process. There were a couple of small cosmetic issues that needed to be addressed and Alan assured us they would be. Three days later he personally delivered the vehicle to our home out of state and the car was perfect. About 30 days later I noticed some hesitation in the brakes and I contacted Alan. He coordinated with Pat Knapp in their service department and we dropped the vehicle off for service. They provieded us with a rental car and when the work was finished they again delivered the vehicle to us and returned the rental for us. Now that's amazing customer service! It was well worth the drive and we couldn't have been happy with Alan or the rest of the Herb Chambers staff! More

Meeting with Mr. Cave when entering the dealership was like catching up with an old friend you'd not seen in years. He immediately made me feel comfortable and removed any stress that I had that usually like catching up with an old friend you'd not seen in years. He immediately made me feel comfortable and removed any stress that I had that usually is associated with car shopping. While we were unable to find anything to meet my needs on this day, I wouldn't hesitate to call Mr. Cave back again when a Cadillace purchase is on the horizon. More

I recentally visited Herb Chambers looking for a new car for my parents and had one of my best "Car Shopping" experiences to date. Al Cave was our Salesperson and he made us feel very comfortable as soon as for my parents and had one of my best "Car Shopping" experiences to date. Al Cave was our Salesperson and he made us feel very comfortable as soon as we started working with him. My parents gave several of thier friends Mr. Cave's contact information, already, and told them to start with Al at Herb Chambers. Although we have not yet purchased our new Cadillac...we will be back because of the outstanding service/salesmanship at Herb Chambers. Thank You More

I'm in the market looking for a new company vehicle and decided to check out the new Cadillacs my friends had been telling me about. Alan Cave, my salesperson, was very patient as well as informative, whi decided to check out the new Cadillacs my friends had been telling me about. Alan Cave, my salesperson, was very patient as well as informative, while showing me the various features and advantages of the vehicles that were suitable for my needs, as I travel a lot in my personal car for business. I will certainly be considering a purchase from this dealership when I have to formalize my decision to buy. Thank you the hospitality. More