Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick - Service Center

lack of customer advocate purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration! More

Sorry I have to write this This is my third car bought by Herb Chambers. This is my last Cadillac that I will get in the RI dealer. We are in the market for another Cadillac bec This is my third car bought by Herb Chambers. This is my last Cadillac that I will get in the RI dealer. We are in the market for another Cadillac because very poor service in a new car I will go straight to the Mercedes dealer in Natick. No comparison with the service and management team. I can believe is the same company. One is run like a gas station and the other one is the best in every department. It has been 6 months since I was at the Cadillac dealer because my trunk lock is broken, After many phone calls today I was inform that the piece has been there for 6 months. The car is blowing oil, Nobody called back, I bought a car with 1800 miles. I told to Leo the sales manager and I felt bully. If I can get out the car I will. No post sale service a lot. More

I purchased a 2010 SRX with 32000 miles. I also purchased the extended warrentee which made it a certified car. I was told that it would be checked out and the brakes woul;d be replaced with new ones. I have the extended warrentee which made it a certified car. I was told that it would be checked out and the brakes woul;d be replaced with new ones. I have had the car a little over 8 months now and have put 9000 miles on it .I have just brought it in for service to have a few things repaired, the brake noise being one of them. I was told it needed front and rear brakes at a cost of $600.00 .I was told the brakes were checked when I bought it and there was aprox 70 to 80 % of the pads left at that time and they wore out in 9000 miles. I was also told that they don't know how I drive.So I am out of luck . What kind of customer service is that I thought I was buying a good car from a good dealer .Well shame on me never again. More

Back in October I brought my 2008 CTS in for service. They fixed the car satisfactorily, but the date of completiion was delayed. While the car was there they were to make an addition ignition key, which They fixed the car satisfactorily, but the date of completiion was delayed. While the car was there they were to make an addition ignition key, which they did not do properly. The key did not work. Mailed it back to them in October, still waiting to be reimbursed after two phone calls and two emails I have not even received a call back. Will not be bring my car back there again. If they can't even make a key correctly and never took the time to even try the key, It makes me extremely anxious about the work done under the hood. More

Update: I just got off the phone with Neil from Herb Update: I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are go Update: I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are going to cover the rental. I'm hoping it's a Cadillac and not a Chevy Impala as I do have a certain image I have to maintain for work. InSkip's policy is if you have a Lexus, you get a Lexus. Same with all Inskip's other car brands. Original Issue: I had my Cadillac worked on twice at this dealership. Each time it took them over 3 to 4 days to get parts in even though they said it would be over night. On my last visit when I picked up the car it was covered in snow with a dead battery. I had to wait 30 minutes for them to jump it and clear the snow off. It wasn't snowing the day I picked it up but it snowed the day before. Once I got on the highway after picking up the car the same problem they "fixed" was still happening and was now worse. I called them up a day later and made another appointment to drop off the vehicle to fix the original problem that I asked them to fix in the first place. I asked for a loaner car for the day because they already had my car for 4 days before that. They said no unless it would take them more than 8 hours to fix. In my opinion its now going over 96 hours to fix the problem. It was funny when I dropped off the car originally I asked for a loaner car and they said they don't have loaner cars. Funny party was right when I was leaving a guy asked the same question and started raising his voice and magically they had a loaner car for him. I guess with Cadillac you have to be rude to get a loaner car because OVER PAYING for a car is not enough. The level of Cadillac service in general has gone downhill at least at this dealership and the one they bought out (Paul Masse). GM's policy of loaner cars is terrible. I can go buy a Lexus (or even a Nissan) at inskip right next door to this dealership and they would always give you a loaner car or and even offer to pick up the car at my house/work (which for me is a 30 minute drive away from the dealership) and leave you a loaner car to use. It's sad the day a Nissan dealership has better service than a Cadillac dealership. Maybe this is one of the major reasons more people are turning to Lexus, BMW, and MB because they take everything to the next level including their service department. I can definitely say that if Cadillac service policy or the dealerships policy doesn't change then I will never buy another Cadillac/GM which is sad since I'm not even 30 years old and already going to write off a major car company. I have a lot more cars in my lifetime to buy and Cadillac will probably not be one of them again… More

I had a great buying experience with Herb Chambers Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but the service dept has been awesome. It is down there as I write this.They keep me updated daily. They gave me a car when they did not have too. The dealership has been great all around. I will be back to buy my my next car from them More

I purchased a preowned Cadillac from George Belovitch. George was a pleasure to work with. He had a lot of patience with me. He took the time to go over all the different options until I found the perfe George was a pleasure to work with. He had a lot of patience with me. He took the time to go over all the different options until I found the perfect vehicle. When he delivered the vehicle he did not rush thru the delivery. He spent a lot of time showing me how all the options worked. I've purchased a lot of vehicles in the past and I have never experienced such delightful service. I did not feel as if George was just interested in the sale. He made me feel like family. It's nice to see a saleman take such pride in his work. I immediatly loved my CTS but there was a problem with one of the tires after delivery. I contacted George and he got back to me immediatly. He directed me to the service advisor Steve Sennessey and with the help of the GM Paulo Cunha my issue was immediatly resoloved. I recommend George Belovitch and Herb Chamber Cadillac team in Warwick to all my friends who are in the market for a new or pre-owned vehicle. More

We would recommend this dealership to anyone! My husband & I bought a preowned vehicle recently from Herb Chambers Cadillac. We loved the sales experience, so we were thrilled that our perception could eve & I bought a preowned vehicle recently from Herb Chambers Cadillac. We loved the sales experience, so we were thrilled that our perception could even improve when we dealt with the service department! The check engine light came on and we were in a panic. The service department was nothing but helpful -- they picked up the vehicle and then returned it to us when it was fixed. They were extremely helpful and followed up with us after the appt to ensure we were completely satisfied. This experience made us feel we made the perfect choice by dealing with HC Cadillac and it didn't cost us a thing (time or money). Buy your car at this dealership, you won't be disappointed. More