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Herb Chambers Ford of Westborough
Westborough, MA
1,110 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-Over 30+ brands to choose from
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-50 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,110 reviews
January 07, 2026
The past 13 years, we have purchased many vehicles from this dealer and Paul Scannell. The customer service is exceptional, they are response, communicative and I highly recommend them. They care and it sh this dealer and Paul Scannell. The customer service is exceptional, they are response, communicative and I highly recommend them. They care and it shows. Thank you once again Paul and Herb Chambers Westborough Ford! More
by CLL Boston
December 19, 2025
Worked with Jay Gonzalez to purchase my 2022 Ford Mustang GT and things started off really well. I already knew what I wanted and the car had all the options I wanted. The car was mostly perfect and we both GT and things started off really well. I already knew what I wanted and the car had all the options I wanted. The car was mostly perfect and we both agreed that a couple of things needed to be fixed prior to me picking up the car. My shifter plastic was replaced brand new from ford which was perfect but the car had white vinyl stripes going on the side of the doors which were coming off at the edges and around the pony logo. It was in our agreement that it would be fixed via glue…. Hard, non automotive appropriate glue was used to fix some of the vinyl which made it worse because it left a giant clump of hard glue which will most likely ruin the paint if it were to come off. They were also all the other corners of the vinyl that were lifting and were not at all attempted to be fixed. The car is a used car with 6,000 miles priced at nearly 40k….When I went to pick up the car and saw the vinyl was not fixed Jays response was “I told you I was going to glue it back on” which clearly wasn’t appropriate nor did it fix the issues. I asked if there is any other way to fix the vinyl since it was part of our agreement and he said “it’s a used car, you got a really good deal and the dealership won’t take a hit for fixing a used car”. At this point it was very frustrating and he was not at all willing to help. Sadly this was after the paperwork was signed and I had waited 2 weeks for a new title and registration. The rest of the staff was wonderful and helpful up until that point. I do not recommend going for anything that needs them to actively improve something on the car. More
by Robert
November 23, 2025
Their mobile service technician was polite, efficient, and skilled. Nicholas was very helpful in scheduling the service and making sure that I was completely satisfied with the service. and skilled. Nicholas was very helpful in scheduling the service and making sure that I was completely satisfied with the service. More
by kterpstra87
Employees Worked With
Nick Stukonis
November 22, 2025
Excellent service at Herb Chambers of Westborough. Luke is extremely responsive and proactively communicative. I have nothing but good things to say about the service I’ve received with my ‘25 Bronco. Luke is extremely responsive and proactively communicative. I have nothing but good things to say about the service I’ve received with my ‘25 Bronco. More
by dsw33
Employees Worked With
November 21, 2025
I utilize the mobile repair service offered by Herb Chambers Ford WESTBOROUGH, and it was very very good experience. The technician who came was very courteous and professional, and he expeditiously di Chambers Ford WESTBOROUGH, and it was very very good experience. The technician who came was very courteous and professional, and he expeditiously did the recall repair right in my driveway. It was very convenient. More
by Raybeat3000
Employees Worked With
Nick in service
November 21, 2025
The personalized service is absolutely outstanding. Rick and his team make it so easy to schedule service, to arrange getting the vehicle to Westborough, and to feel confident that they truly care abou Rick and his team make it so easy to schedule service, to arrange getting the vehicle to Westborough, and to feel confident that they truly care about the customer. Very well done! More
by Michael Boynton
November 16, 2025
Brandon was excellent to work on my navigation unit issue. He explained clearly what needed to be done for the repair and followed up with me on multiple occasions. Thanks! issue. He explained clearly what needed to be done for the repair and followed up with me on multiple occasions. Thanks! More
by Gcoughlin104
Employees Worked With
Brandon
November 13, 2025
Fast, reliable and service department was amazing. They were honest and fixed the issues on my Van. Luke communicated everything along the way and was very nice. They were honest and fixed the issues on my Van. Luke communicated everything along the way and was very nice. More
by PF
