Herb Chambers Honda of Boston

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Chambers Honda of Boston:
Very honest dealorship , Howie is a great guy and highly recommend them. My family has bought four Honda Accords from them (yeah I know, we love Honda's) including myself. Very happy with purchase!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Really awful experience - steer clear whether for sales OR service. There is also a rich conversation between customers and employees <a href="http://www.cosmictap.com/herb-chambers-complaint-commentary-update/">here</a> that I strongly reccommend before you spend your hard-earned money.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Hi, I'm trying to get a contact info to make a complement about Herb Chambers Honda Boston dealer. Should I keep in touch Honda or Herb Chambers. Cause I was trying to learn the conditions of buying a Honda car and sales person got my $1000 dollars from my account without my permission. So I've written a complement letter about his attitude but I don't know where to send. thanks for your help,
Sincerly,
Sermin

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
The dealership in Brookline made false promises about taking our leased Honda on trade for a new Honda. They claimed that as part of the deal we would not have to pay the overage on the miles. After a month we got a bill from Honda leasing that we not only owed for the mileage but that we also owed a late fee for turning the car in late.

The car was turned into the dealer on time but they held onto it for a month.

Now they are not only refusing to pay the mileage as promised but they are not even helping us to straighten out the late fee issue.

We will never buy another car from Herb Chambers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Based solely on my experience, I would very much recommend against Herb Chambers. I phoned this dealership for a price on a new Honda. Over the phone, the sales rep quoted me sub-MSRP and invited me to come to the dealership for a test drive.

When I got there, they didn't have the car ("oh, we just sold it"). More importantly, all of a sudden the price was roughly $1700 above MSRP!! What? When I balked at this, they did the whole "talk to the sales manager" routine and eventually came back down to MSRP. They refused to honor the $400 internet coupon I had printed off their website, even though this sale was well within the terms listed on the coupon.

They flat-out refused to consider anything lower than MSRP. Oh well...the next day I called Boch Honda (another area dealer) and found the same vehicle for a few bucks below invoice. I was more than happy to buy at that price...this was a number that my Herb Chambers sales rep literally laughed at; at Boch, it was their first offer. With Boch, I had a very low-key, no-pressure transaction. At Herb Chambers, I felt like I was on some candid camera spoof.

Your experience may differ, but I won't be back.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Incredibly crappy experience with my Honda. I'd also recommend checking out the history of Herb Chambers issues at this link:

http://www.cosmictap.com/herb-chambers-complaint-commentary-update/

I also left a comment there.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Most horrible car-buying experience ever--STAY AWAY!! Paid $400 extra for the pre-owned "certification." Dealer didn't provide ONE PAGE of documentation! What should've been provided but wasn't?

• Owners manual
• New Car Warranty manual
• Certified Warranty Booklet
• Copy of HCUC 150-pt. Inspection Checklist in Glove Box (Once completed)
• Radio Security Code

They also promised, but failed, to fix rear bumper damage, and delivered the car 2 days later than they had promised, with only 1 key (not specific to checklist, but not exactly "like new" either). As for the documentation, after 3 phone calls to the sales associate, his supervisor took my call and actually used the "they're in the mail" line. Suffice it to say--never got 'em. And will never give Herb Chambers another cent of my business!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
I wanted to buy a new Honda and came into Herb Chambers Honda. The associate we dealt with was quite nice, took us for a test drive, and told us (my girlfriend and I) all about the cars. I was never going to buy a car upon just walking into the store and was merely test-driving to see if I liked a particular model. I was so hassled and pressured to put down a deposit I was completely turned off from this dealership. I told them I wanted a deal and they wouldn't give me anything. I got some advice from someone experienced in buying cars, called this dealership back to tell them I wanted to buy the car at invoice. They offered Edmunds.com invoice price (which was higher than the actual invoice) so I called up another dealership who was happy to sell at invoice. And while I was at Herb Chamber's Honda, I felt that the entire time the business manager was trying to get his hands on my wallet. He could not accept the idea that I wasn't going to leave a deposit on the car. I would never go back to this dealership. Additionally, a co-worker bought a car from this dealership and had a miserable experience. She bought a car that was, "coming in". It didn't come in for over two weeks and they kept telling her it'd be in Boston in a few days. They were dishonest so she hates this place more than I do.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
Herb Chambers may have it, but you can't see it!
They seem to be the king of the &quot;bait and switch&quot;
I went to Herb Chambers in Boston and in Westboro, both times calling ahead and making sure they had the car I was looking for. Both times I arrived, the car was mysteriously not there.. in fact, I sat in the boston office, check book in hand ready to buy a car, I sat for an hour and half and was never able to even see a car. How do they sell any? I think Herb has gotten too big and needs a new system for tracking inventory.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Herb Chambers Honda of Boston:
****STAY AWAY FROM THIS PLACE*****
I would say you are lucky to visit this site and view the customer&#8217;s views about these people. Unfortunately it is too late for me. I was there for state inspection for my 2006 Odyssey EX-L with Nav \ DVD. I went to check for the new honda pilot in the showroom. They gave price of $37640 for pilot ex-l with nav \ dvd and $24000 trade-in for Odyssey. I said I need time to decide and i will come tomorrow. Mr. SalesRep was scary and pushed me pay $1000 on my credit card. Mr. SalesRep gave me just the $1000 paid receipt and said the car should be ready in next 7 to 10 day. I gave a phone call next day and requested to cancel purchase. They asked me to come down to showroom and talk to General Manager. I went and requested Mr. Ed general manager and he asked me to talk to another Manager. I requested Mr. Manager and said I am also ready for $1000 as cancellation fee which i paid as a first payment. Mr. Manager said he will try and update next day after talking to his Manager. And next day they say they can't cancel and said car is ready to pick. Unfortunately it was closing time when I went to showroom and requested again which they rejected my request and gave a set of papers and New Car. I was home and read purchase contract where I read PURCHASER MAY CANCEL THIS CONTRACT AND RECEIVE A FULL REFUND AT ANY TIME UNTIL S/HE RECEIVES A COPY OF THIS CONTRACT SIGNED BY AN AUTHORIZED DEALER REPRESENTATIVE. PURCHAER MUST GIVE WRITTEN NOTICE OF CANCELLATION TO THE DEALER. I was totally surprised the way these people fooled me after my many requests. I still didn&#8217;t come out from the shock.
****STAY AWAY FROM THIS PLACE*****

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