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Herb Chambers Honda of Burlington
Burlington, MA
3,155 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,155 reviews
April 01, 2020
Jeff Ferreira was very informative and pleasant to work with. Shout out to all the service team working during covid19. Service was fast. Communication was great. with. Shout out to all the service team working during covid19. Service was fast. Communication was great. More
by Elena D
Employees Worked With
Jeff Ferreira
March 29, 2020
Having a recall issue fixed In 2019 there was a recall on my 2017 CR-V, which I forgot about, regarding the chance that the shift knob button would break resulting in the inabili In 2019 there was a recall on my 2017 CR-V, which I forgot about, regarding the chance that the shift knob button would break resulting in the inability to shift gears. So of course this happened to me after pulling into my driveway on Saturday 03.28.20. After scrambling around to find the "button" I was able to push it back in to work the shifter. I knew I had to have this fixed asap as it would only have been a matter of time until the button popped out again and was irretrievably lost in the depths of my car. So I immediately call Honda of Burlington to see how quickly I could come in. Jeffrey told me that I could come in that day anytime before 2:00pm w/o an appointment and they would be happy to fix it for me. I drove there and was in and out within 20 minutes, which was awesome! Thank you to Jeffrey and Honda of Burlington for saving my day!! More
by vylet35
Employees Worked With
Jeffrey Ferreira
March 28, 2020
Tired of being Lied to by Herb Chambers In all these situations I believe I dealt exclusively with John Silva. At one point I even wrote to the CEO because I had gotten little satisfaction o In all these situations I believe I dealt exclusively with John Silva. At one point I even wrote to the CEO because I had gotten little satisfaction otherwise. Brought my Honda in more than once 2019/2020 because tire pressure gauge light was on. John told me it was due to cold weather. With warmer weather having arrived, and the tire pressure gauge light still on, and after listening to the car grind along as I drove, and feeling I was imminently going to get a flat tire, I brought it in again for what I suspected was a need for new brakes. At that time I was FINALLY told my right front tire had a slow leak but by now because the tire was compromised the entire time I drove on it, I had worn the tread incorrectly and I needed a new tire. This is NOT the first time this Service center has lied to me, the first being I was told my old Honda was perfectly safe to drive. I then drove it to Florida and back. When I got back I noticed it wasn't performing well just after a snowstorm so I brought it back three weeks after it had last been seen. Then I was given a list of FIVE major repairs needed, totaling over $5,000, including an enormous tear in a large hose that was connected to the engine. These issues could not all have happened just because I drove to Florida and back. I had to trade it in but during my drive to Florida and back the car could have seriously malfunctioned.. After I bought my new/used Honda at Herb Chambers in Seekonk, I picked it up not realizing it had not been checked or serviced at all and even the registration, which I had paid Herb Chambers to get for me, was not even in the glove compartment. Once I got it back home, I immediately noticed several issues. I brought it to Herb Chambers in Burlington, whereupon John Silva stated they would NOT service it because it had "pre-existing" conditions Seekonk had to repair. I refused to accept that and forced Herb Chambers in Burlington to fix the danged car for me! It was several months after that I realized I didn't have a registration but merely the application for one. I had to retrieve the actual registration from Herb Chambers Seekonk. What in hell is wrong with these people? I wouldn't mind one or even two screw-ups but I have had several with Herb Chambers. Needless to say I am looking for a new mechanic. More
by Janice1024
Employees Worked With
John Silva
March 26, 2020
Great Experience I had my oil changed here and couldn't be happier with the experience. I employees were friendly and knowledgeable. They took steps to maintain soci I had my oil changed here and couldn't be happier with the experience. I employees were friendly and knowledgeable. They took steps to maintain social distancing and wiped the pen down before and after I used it. More
by rooney24
Employees Worked With
John Silva
March 24, 2020
Best dealer ever I've purchase 2 cars in 4 years from Sergio and couldn't be happier with the experiences. Very straightforward process, fair pricing and excellent cu I've purchase 2 cars in 4 years from Sergio and couldn't be happier with the experiences. Very straightforward process, fair pricing and excellent customer service. What more could I want? More
by Kathy C.
Employees Worked With
March 24, 2020
Smooth and Easy! Lee was incredibly helpful from the start! I went in to first get just an idea for a new car for my wife and knew that Lee was going to be super helpf Lee was incredibly helpful from the start! I went in to first get just an idea for a new car for my wife and knew that Lee was going to be super helpful and get me the best deal I could for my wife. When I went back I asked for Lee and we got started right away. I was able to do everything the same day with the paperwork. We traded in our old car for the new one. There were also only a few of the car we wanted left in all of NE and they secured it for us and had it at the dealership in a few days. We picked it up, got the full run through of all the new features and drove away happy campers! We cant thank Lee enough for being so helpful and easy to deal with. There are few times in my experience with buying a new car that were as seamless and easy as this time, and it gives me hope that we will be able to have more great experiences like this going forward! Thanks LEE!!! More
by chef__miller
Employees Worked With
March 24, 2020
Excellent and quick service. I did not make an appointment ahead of time, but I still received excellent service, and car improvements completed within estimated time estimate. Thank you appointment ahead of time, but I still received excellent service, and car improvements completed within estimated time estimate. Thank you More
by Patti
Employees Worked With
Anthony Costa
March 20, 2020
My experience at this dealership was great the salesman I had was very helpful and got me in my new car as quickly as possible. Overall good experience had was very helpful and got me in my new car as quickly as possible. Overall good experience More
by Tsweet
March 17, 2020
Always happy with your service and to much better every day , I can say thank you very much for everything on special for my assistant Brian and the rest of the team , day , I can say thank you very much for everything on special for my assistant Brian and the rest of the team , More
by Cesar Rengifo
Employees Worked With
Brian , Sales Representative , John Silva
March 14, 2020
Pleasant w;its no hassles It’s always been a pleasant experience doin g business with Herb Chambers in Burlington Ma. The sales rep Sergio was very easy to deal with and he It’s always been a pleasant experience doin g business with Herb Chambers in Burlington Ma. The sales rep Sergio was very easy to deal with and he was very accommodating. More
by Margy
