Herb Chambers Honda of Burlington

Herb Chambers Honda of Burlington
33 Cambridge St
Burlington, Massachusetts 01803
(781) 273-5000

Manufacturer: Honda


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Twenty-Four Month Rating: 4.7/5
211 Reviews
Herb Chambers Honda of Burlington

Overall Score: 5 Star Rating4.7



About Herb Chambers Honda of Burlington
Certified: Herb Chambers Honda of Burlington
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Honda of Burlington has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jgold4584
3/4/2012 8:33:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Herb

My Review of Herb Chambers Honda of Burlington:
Bought a used truck from Herb (salesman) and had a great experience. Went all out to get answers to questions and followed through even after the sale was completed. Called me days later just to give me a security code that he tracked down even after his job was done.

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shazaz
2/7/2012 10:24:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roberto and Josh

My Review of Herb Chambers Honda of Burlington:
My experience with my 2nd lease with Herb Chambers of Burlington was as good if not better than the first. My salesperson, Roberto, listened to my needs and did his best to answer my questions. We spent almost 2 1/2 hours talking and looking at the 2012 CRV. When Roberto wasn't sure about an answer, he got info from Josh, who was extremely knowledgeable. Between the two, they made it possible to get the lease within my price range. When I returned to take delivery of my car, everyone at the dealership asked how I was and wished me good luck with my new car. I appreciate all the time and effort Roberto and Josh extended on my behalf.

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Louise Dempsey
11/10/2011 10:09:05 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: laurie cantwell, tony torpes

My Review of Herb Chambers Honda of Burlington:
I had read previous reviews of this dealership & noted many positive comments made about Laurie Cantwell. I was in the market to lease a honda civic (we had good luck with our last one) and decided to contact her. She was not only personable & warm, but very thorough & informative. Her experience & competence in her job were obvious. I explained what I was interested to do and she delivered. I finalized a lease for a 2012 Civic LX and was very satisfied with the outcome. Tony Torpes was very pleasant to deal with and efficient as well. I would gladly recommend Laurie and Chambers Honda Burlington to family and friends.

Sincerely,
Louise Dempsey

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JJMorris
9/13/2011 3:21:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Laurie Cantwell

My Review of Herb Chambers Honda of Burlington:
I have just taken my father for his second new Honda Accord. In 2009 we had dealt with a very pleasant, helpful, and professional sales associate named Laurie Cantwell. On our first trip the hostess placed us in Laurie's very capable hands. Laurie took care of all the details, she made buying a car a wonderful experience. In the past we have dreaded going to the car lots and being bombarded with eager sales people trying to sell us anything. My father has been a Honda owner for the last 15 years and new that was what he wanted. Laurie listened carefully to all his needs and put him in the perfect car. After that first experience with Laurie my father will only purchase his cars from Laurie. For a wonderful experience from start to finish Laurie Cantwell and Herb Chambers is the place to go.

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mpe
9/8/2011 5:11:13 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Nicole Badgett (Internet)

My Review of Herb Chambers Honda of Burlington:
I stopped by your Herb Chambers on a Sunday in early May, and asked for one of the two internet reps that I had been in email contact with. The receptionist paged "Any Available Sales Rep". After waiting 25 minutes, a rep finally did come to speak with me. Forgive me, I don't remember his name.

He had the vehicle that I inquired about, a Pilot EX-L w/RES, and brought it down to show me. When we started talking about price, his initial price was some $1,500 above what had been quoted via email only 3 days before. He knew that I had an internet quote from his dealership, as I showed it to him. When I asked about the difference, he told me about "low inventory and the Japan crisis".

The fact that your inventory was lower than when you sent me your quote should not affect that quote one bit. I'm sure every Honda dealer is/was in the same boat. Of the four dealerships that I visited, after getting internet/email quotes, Herb Chambers is the only one that raised the price. That is not a good way to sell a vehicle. That's the type of practice that gives the auto industry a bad name. All it did was waste my time and leave a sour taste in my mouth.

I would not have posted this review except for the fact that I emailed Herb Chambers / Burlington about my experience, and never received an answer.

I should also mention that I drove a few miles down the road and purchased my new Pilot that same day.

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tmkg
8/25/2011 1:40:59 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob

My Review of Herb Chambers Honda of Burlington:
Very good experience, Rob was very friendly and transparent about the process, not pushy in any way. I most appreciated that I was called back when promised and he valued my time. Nice attention to detail, things were prepared in advance and I spent minimal time waiting around throughout the transaction. I would recommend them.

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ddeveau
8/15/2011 7:05:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Laurie Cantwell

My Review of Herb Chambers Honda of Burlington:
I called Laurie told her what I was looking for. When the CRV came in that met my critea Laurie called me and set up an appointment. I went in, test drove and purchased. She made everything easy!!!!

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frallo
8/4/2011 11:59:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: laurie cantwell

My Review of Herb Chambers Honda of Burlington:
Lauriie was great to deal with. This is my 6th new car that I got from her at Herb Chambers Honda in Burlington since 2006. She is very friendly and always answered any questions I had about the cars.She explained each car and all its functions well and clear,since I'am not high tech.Everytime I go for service and she sees me ,she will always come over and say hi and see how eveything is going. I highly recommend her and the dealership.
The service dept. is great and service on all my cars have been prompt without waitng forever and great explainations about what is wrong.
Tony Torpes was great(business manager) explaining whether to lease,finance,giving very clear facts and options.
Frank R

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pwlevitt
7/22/2011 1:11:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Laurie Cantwell

My Review of Herb Chambers Honda of Burlington:
I arrived at Herb Chambers Honda Burlington with one of my children to see what kind of used cars were available as a first car for him. We had spent weeks trolling the internet and many other Honda dealerships in Massachusetts, New Hampshire, and Maine and were very discouraged about finding a decent car we could afford. Given our previous search, I was totally unprepared to find a suitable car in Burlington. That is until we met Laurie Cantwell. I told Laurie our requirements: a reliable car to get him to school, which wouldn't break down, and that he could afford. Laurie immediately hiked us to the top of the parking lot, otherwise known as Chambers Mountain straight to the sweetest 2003 Honda Accord. It had only one owner, exceptionally low mileage, and it was in near perfect shape. I was stunned and my child was in heaven. I made the decision immediately and a few days later we drove away with what I believe is a gem.

If this car is as good as I think it is, I will return to Herb Chambers and Laurie one day to trade my Honda Cr-V for a new model. Our experience with Laurie and Herb Chambers Honda surpassed my previous experience with Boch Honda, which I thought was terrific.

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jbruno122708
6/28/2011 11:15:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Senee Occonnell and Kalid Saissi

My Review of Herb Chambers Honda of Burlington:
Everyone at this dealership that assisted me was completely professional and extremely helpful! Not pushy at all....had answers to all questions about the vehicle I purchased (2011 Honda Odyssey) I love the vehicle and again everyone was prfessional and very helpful...not overwhelming!

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