Herb Chambers INFINITI of Westborough

We were very impressed with our experience buying our used car. Sami was super helpful, not pushy & patient with us throughout the process. used car. Sami was super helpful, not pushy & patient with us throughout the process. More

Sami and the team at the infinity herb chambers continue to impress. We bought a new car couples months ago and due to our schedule we didn’t have the time to get the car Simonized which we had already pa to impress. We bought a new car couples months ago and due to our schedule we didn’t have the time to get the car Simonized which we had already paid for it when we bought the car. A quick call to Sami and it was all scheduled already, brought the car next day and he took care of everything. thank you Sami for the great service. More

The dealership was very helpful and we were satisfied with our service. The staff was welcoming and respectful. with our service. The staff was welcoming and respectful. More

La persona correcta para ayudarte en la compra de tu vehículo, súper inteligente y delicado a la hora ofrecer el servicio. La. Redas esta persona está más que instruido en lo que se dedica! Good job sti vehículo, súper inteligente y delicado a la hora ofrecer el servicio. La. Redas esta persona está más que instruido en lo que se dedica! Good job stiwar! More

A huge thank you to Sami for all his help and guidance, especially given this was a bit of an unexpected purchase with my current vehicle needing extensive repairs and having to get a new car asap. This wa especially given this was a bit of an unexpected purchase with my current vehicle needing extensive repairs and having to get a new car asap. This was the best experience we have ever had purchasing or leasing a car. Sami was patient, kind, and the exact opposite of the “pushy salesman” stereotype. We can’t thank him enough! More

Sami Zakhary at Herb Chambers has been fantastic to work with. Just a great experience from start to finish. Very welcoming and did an amazing job of explaining each step with no sales pressure. We are on n with. Just a great experience from start to finish. Very welcoming and did an amazing job of explaining each step with no sales pressure. We are on now on our 3rd vehicle with them and will keep coming back! More

Extremely Poor Customer Service & Post-Sale Delays – Avoid for Out-of-State Buyers I recently had what is hands-down the worst car-buying experience of my life at Herb Chambers INFINITI of Westboroug Avoid for Out-of-State Buyers I recently had what is hands-down the worst car-buying experience of my life at Herb Chambers INFINITI of Westborough, specifically involving salesperson Michael Landry and manager Kevin Hosein. I found the vehicle online and, being from New York, reached out immediately to purchase it. For over 72 hours, I repeatedly begged for a callback so I could move forward with the sale. When I finally connected with Kevin Hosein, he explicitly told me that in-store customers were more important than web/out-of-state customers who were ready to buy immediately. This set the tone for the entire process. Frustrated with the lack of responsiveness, I requested a different salesperson. Kevin refused and kept Michael Landry as the point person. Despite this, I pushed forward, paid for the car in full two weeks ago, and signed all paperwork. Now, three weeks in, I still don’t have the car. I’ve been asking daily for an ETA from the third-party registration company handling the NY registration. Responses are vague, half-hearted, and mostly via text from Michael—who rarely replies promptly to follow-up questions. They only text; no one picks up the phone. They’ve used the Christmas Day DMV closure as an excuse, even though the NY DMV has been open since then. Additionally, they need to send me my old plates (for return to the DMV), but they can’t or won’t provide any update on their location or status. The only positive person in this ordeal has been Don Partridge in finance, who has been supportive and communicative—but unfortunately, he only handles that part of the process. I have never experienced such disregard, poor communication, and delays after payment at any dealership. If you’re considering buying from Herb Chambers INFINITI (especially out-of-state), think twice and shop elsewhere. This has been a nightmare. More