Herb Chambers INFINITI of Westborough

The service was excellent. It was done in a timely manner. Tech made good recommendations for my review. It was done in a timely manner. Tech made good recommendations for my review. More

Every aspect of my experience was outstanding. Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue an Greeted warmly by all; technical diagnosed and fixed a simple problem that I created. The tech department was very friendly, explained the issue and fix so I could understand and sent me on my way. Courteous, professional, friendly! This experience is what drives our decision making . More

Didn’t have to wait hours and hours in order to make a deal for a new car, which is something I’ve experienced when visiting other dealerships in the area. Car salesperson Sami and financial manager made deal for a new car, which is something I’ve experienced when visiting other dealerships in the area. Car salesperson Sami and financial manager made buying a new car as efficient as possible. Sami was very personable with me and the rest of my family and never pressured me into get a deal done. He was easy to reach out to and helped answer any questions I had about the car. I love the new car I have and so I want to give Sami personal thanks for help me More

I will never return to you for service, thanks for putting the tire on, besides other things you did not take care of!!cya putting the tire on, besides other things you did not take care of!!cya More

Everyone was super nice and helpful. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. Waiting room is a dream. Gave me the option to get a loaner since my appointment was going to be long. More

Professional, concise diagnosis and guidance, honest and punctual. Been a customer for years, best experience at an Infiniti dealership. punctual. Been a customer for years, best experience at an Infiniti dealership. More

Great extended warranty. Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers Terrific service up and down the board. Very responsive and knowledgeable and respectful of customers More

They are very honest, thorough, and efficient. They always treat us fairly. We appreciate this dealer. They always treat us fairly. We appreciate this dealer. More

Brian was great. He helped us with everything and walked us through all the steps needed. I will recommend him and Infiniti of Westborough to family and friends! I al He helped us with everything and walked us through all the steps needed. I will recommend him and Infiniti of Westborough to family and friends! I also will definitely come see him for my next car. More

Service itself was fine but the communication was 100% lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is don lacking. Had a 9:30am appointment for which I showed exactly on time. Don’t hear a word after I sit down in the waiting area. At 12:30 the car is done. I say to the service tech, that three hours seemed a long time for a simple service - his response was we were delayed this morning and didn’t anyone come update you - which they didn’t. Communication is critical and they failed to communicate at all. More