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Herb Chambers MINI of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
806 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 806 reviews

March 17, 2024

I have always had a good experience. The service people are very friendly, knowledgeable and helpful. And I like the video. More

by mila.veilleux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Herb Chambers MINI of Boston responded

Hi Mila, we're glad to know you've consistently had positive experiences with our service team at Herb Chambers MINI of Boston. We appreciate your kind words and are happy that you enjoy the video feature! Safe travels!

Helpful
March 14, 2024

Always satisfied with the service. Customer service is excellent! I also give Theo a 10/10 for being personable and professional. More

by Psalameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Herb Chambers MINI of Boston responded

Thank you for sharing your feedback! We're looking forward to sharing your kind words with Theo! -Herb Chambers MINI of Boston

Helpful
March 05, 2024

Mark Ravin is a pleasure to work with and he makes sure that customer service is top notch More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Herb Chambers MINI of Boston responded

Hi Tim! Thank you for your feedback! We're thrilled to hear that your experience working with Mark has been nothing short of excellent. Providing top-notch customer service is a priority for us, and we're delighted to know that Mark has ensured your satisfaction. We truly appreciate your business and look forward to serving you again in the future at Herb Chambers MINI of Boston!

Helpful
March 05, 2024

It was easy and comfortable. Worked well with us for our budget and never pushy More

by antjz1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Reyhanoglu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in finance
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Mar 05, 2024 -

Herb Chambers MINI of Boston responded

Thank you for the wonderful feedback about your recent experience with the Herb Chambers MINI of Boston team! We appreciate your business, as well as your kind words, and hope to work with you again in the future!

Helpful
February 20, 2024

First thing is they need a more efficient way to communicate. After the service, I paid the bill and was waiting for my car. It took 40 minutes for my car to come to me since the guy informed someon More

by Joekwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea about the name
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Feb 20, 2024 -

Herb Chambers MINI of Boston responded

We're disappointed to hear about your experience. We strive for efficient communication and thorough service so it's upsetting to learn that you feel this way. Your feedback is important in helping us improve our processes and customer experiences moving forward. Please reach out at your earliest convenience so we can address these issues promptly. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

Helpful
February 14, 2024

The staff at Herb Chambers does a fantastic job of welcoming us on entry both receiving the car and extending courtesy at the desk. Mark welcomed our requests and helped move the service through in ex More

by Ellenrdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Turney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Herb Chambers MINI of Boston responded

We're glad to know you had a positive experience with Mark and the rest of our team at Herb Chambers MINI of Boston. We always aim for efficient service and look forward to seeing you next time! Safe travels!

Helpful
February 09, 2024

Always excellent service from the Mini Service team I appreciate your providing the current coupon. Thank you Sam and Mark! More

by 2012 Mini Countryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Herb Chambers MINI of Boston responded

We're delighted to know that you've consistently received excellent service from our team at Herb Chambers MINI of Boston. We'll be sure to pass along your appreciation to Sam and Mark! Thanks for the review, we look forward to serving you again soon!

Helpful
February 02, 2024

Easy to talk to and answered questions clearly. Janely was very helpful and knowledgeable. Would go back for another car purchase without any hesitation. Janely made the ordering and delivery pr More

by jan_wojcik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janey Canuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Herb Chambers MINI of Boston responded

Jan, we're delighted to know that Janely provided you with a top-notch experience at Herb Chambers MINI of Boston. We look forward to assisting you again in the future!

Helpful
February 01, 2024

Great service. Came in without appointment and they were able to resolve my issue quickly. More

by tlopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Dias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Herb Chambers MINI of Boston responded

We really appreciate you taking the time to leave Herb Chambers MINI of Boston this awesome review, thank you!

Helpful
January 27, 2024

The service department at Herb Chambers Mini is amazing! They are responsive and explain what repairs are needed, why and the costs associated with each repair before they work on your car. They get the rep More

by Stacydimino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Herb Chambers MINI of Boston responded

Hi Stacy! We're delighted to know that you had such a positive experience with our service department at Herb Chambers MINI of Boston. We always aim for transparency and efficiency in all repairs. Thanks for your kind words!

Helpful
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