Herb Chambers MINI of Boston

Three weeks into a totally frustrating cash for clunkers deal. While I think Norm and Giovanni have done an adequate job of communications - it's clear that Herb Chambers Corporation itself has made a consc deal. While I think Norm and Giovanni have done an adequate job of communications - it's clear that Herb Chambers Corporation itself has made a conscious decision to violate the rules of this program. We can't get a clear answer on whether the paperwork has been fully submitted, whether the paperwork has been approved, if anyone's paperwork has been approved. Even though the CARS rules clearly state that they must deliver the new car immediately - they continue to refuse delivery. I know this program has been confusing for everyone - but Herb Chambers has taken it to a new level of frustration. I've bought three cars from them in the past - I certainly won't be buying one from them in the future. More

I give Herb Chambers Mini a solid 5 out of 5 most of all because I love my Mini. I wasn't even sure I wanted a Mini and there was no pressure to buy, just friendly and courteous help at this dealership. T because I love my Mini. I wasn't even sure I wanted a Mini and there was no pressure to buy, just friendly and courteous help at this dealership. Then I test drove it and knew instantly I would buy the car. It is really fun to drive! I was a bit picky on the color and interior and was able to get the exact combination I wanted. The sales person who took me out, the sales manager and the finance manager were all awesome and they continue to help as I have questions about my new car. My car gets incredible gas mileage which is a bonus to the joy of driving it. More

I bought my car from Herb Chambers MINI 11-1/2 months ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under wa ago. It was a great experience. Since picking up the car it has been in twice for service. The first time for a new fuel pump. Fully covered under warranty and MINI Roadside Assistance sent a tow truck the 70 mile to my place of work to pick it. Had the car back in 48 hours. Now the car has just been in for its second time for the 1 year maintenance. Again this was a wonderful experience. I only waited about 1-1/2 hours for them to do all the first year maintenance stuff. Which they estimated would take about two hours. Their waiting room is very nice and they even have an area for business people to hook up to the internet so that they can keep up with their business. Thanks to Mark Ravin the MINI Service Manger for having such knowledgeable people. I would recommend Herb Chambers MINI to anyone needing MINI, BMW or Porsche Service. They do a fantastic job keeping their customers happy. More

I just brought a new Mini last week and had it delivered Wednesday. I have been into the showroom on a number of occasions and always have found them to be helpful and friendly. During my purchase they wer Wednesday. I have been into the showroom on a number of occasions and always have found them to be helpful and friendly. During my purchase they were all really great even though they were downright "swamped" do to the Federal CARS program in full swing. Cars were selling right before my eyes. When the car I wanted sold right before my eyes. Giovanni and Darnell were able to find one out of state just like I wanted and had it delivered by the first of the next week. I, for one, could not have been happy with everyone I worked with. More

After being told by another dealer (who i shall not name here)that I could not test drive a manual transmission car as their policy was that most drivers did not have enough experience driving manuals so th here)that I could not test drive a manual transmission car as their policy was that most drivers did not have enough experience driving manuals so they would not let any one drive a manual, I cam down from Maine 3+ hours and meet Richard Tran. Rich as he likes to be called was wonderful. He let me drive the manual Clubman that I was looking at. I did not expect them to have a car on the lot with all the options I wanted but they had one that was close enough. It was the correct color and a manual transmission. After the test drive Rich took me down to meet the service manager Mark Ravin. I had requested this as I live so far away it is nice to meet these people that you will need to deal with a few times a year. Mark reiterated the same info about emergency service as Rich had told me, and that was that MINI USA had Roadside assistance that would take car of me and get me to the closest dealer for no charge if I had a problem. Well after meeting Mark in service and Giovani the sales manager I ordered my car and was told it would take about 5 weeks for delivery. They were spot on and I now have a great new car. The one service problem I have had was taken care of immediately and without argument. Herb Chambers MINI has been the best sales and service I have ever had for a new car. Thanks to Rich, Giovani and Mark. You guys are great. More

We had the easiest, most pleasant car sales experience that we can remember. The staff was pleasant, knowledgeable and willing to help. Everyone we encoutered - receptionist, finance manager and anyone that we can remember. The staff was pleasant, knowledgeable and willing to help. Everyone we encoutered - receptionist, finance manager and anyone else appear very genuine. Most importantly I believe I was treated honestly and with integrity. More

My girlfirends son and I stopped by Herb Chambers MINI to look at one after doing a lot of research on the MINI's. The Salesman Richard Tran was a joy to work with.He was not pushy like so many car sales men look at one after doing a lot of research on the MINI's. The Salesman Richard Tran was a joy to work with.He was not pushy like so many car sales men are an he new the answer to every question we had but kept his distance so as to not seem overbearing. I had chosen the model I wanted and built it online but had questions as the web site did not explain everything. One of my big questions was about my dog. Would my 80 Black Lab fit in the car? I was moving from a large car to a small one and if my dog did not fit it would be a deal breaker. Rich asked if the dog was with us and I replied yes. I also told him that I hadbrought blankets with me to cover the inside of the car if he would alow us to see how wel she fit in the car. Rich agreed and we went out for a test drive and then checked to see how well my dog would fit in the car. She fits great and loves to go for rides with us. I can not say enough good things about Herb Chambers MINI and Richard Tran, Richards boss Geovani (I believe that was his name) was also very friendly and courteous. This has been the best experience purchasing a car that i have ever had an in have purchased 7 new cars in my 28 years of driving. None of the other experiences have have gone this easily. As I was ordering a car to my specifications i new going in that it would take some time (6 of the 7 I have purchased have been special order) and I was told to expect about 8 weeks wait to get the car. But to my surprise the car showed up in 5 weeks. I was over joyed when Richard Tran called me on a Saturday afternoon and told me that my car had just arrived. He told me that it would be ready for pickup on Monday anytime after mid day as they were working on getting the dealer installed options taken care of on a Sunday no less. Monday I picked up the car and Richard Tran spent two (2) full hours going over every option that the car had installed. He even paired my Bluetooth cellphone with the Hands Free System in the car. After this great experience I will definately go back and by another car at Herb Chambers MINI. More

We brought my wife's Mini in for scheduled servicing to find out when we arrived our reservation was never was entered. They said they'd shoehorn us in but we shouldn't wait around for it, so we returned t find out when we arrived our reservation was never was entered. They said they'd shoehorn us in but we shouldn't wait around for it, so we returned that night only to find that they stored our vehicle on the roof. It was locked up with no way to get to it. It took several hours to finally get it back. The worst part is that the brakes now shrill in warm weather (50+ degrees). We've had it serviced numerous times with hope it would be fixed, which of course has never happened. Too bad too. I've read about Herb Chambers and his climb to success and up until now I thought it done honestly. He may still be a decent guy but he doesn't employ people of the same caliber as himself if that's the case. More

Interested in a mini (as well as a civic, a civic hybrid, and a prius), I visited Herb Chambers Mini. I'm not sure of the salesman's name, but I think it was Richard Tran (he was Asian). He was fabulous. Rea and a prius), I visited Herb Chambers Mini. I'm not sure of the salesman's name, but I think it was Richard Tran (he was Asian). He was fabulous. Really informative and helpful, not at all pushy. He knows (and clearly loves) that car. If I decided with only my heart, I would have gone with the mini, I just love the look of the car and the design features, etc. Alas, my head took my in a different direction -- b/c of the gas mileage, the need for more expensive gas, and the ride (a bit noisy and I was too aware of every bump), I ended up going with a Prius. But I would highly recommend this salesman. (A note about his manager, whose name I can't remember: He wasn't great. A bit slick/stereotypical, once he heard the other cars I was thinking about he spent his time dissing them rather than talking about the positives of his car. It felt like he was putting down the desire to own a hybrid in general, and the car in particular. I don't know if I had continued to be interested in the mini if this would have eventually lowered my rating of this dealership overall.) More

In January 2008, I purchased a 2007 Mini C from Kerry at Herb Chambers. When I bought the car, I decided to buy the warranty plan on the tires for 895.00. It covers any flats you experience in the first fiv Herb Chambers. When I bought the car, I decided to buy the warranty plan on the tires for 895.00. It covers any flats you experience in the first five years of ownership or 3,000 in tire repair. When I bought the car I was told that seeing that I live in Rhode Island, Chambers would pick up and deliver the vehicle for any service. The other day I had a screw puncture my front passenger tire. When I called service they told me that they never heard of picking up the car and to call mini roadside. I called roadside assistance and explained my situation . They in turn called Inskip Mini in Warwick to see if they had the tire in stock and if they could take it in that day. That dealership was more than accomodating flat bedding my car and replacing my tire within a few hours. Herb Chambers has left such a bad taste in my mouth that I would not reccommend them to any of my friends or family. More