Herb Chambers Toyota of Boston

Tony gave us a lot of information and helpful demonstrations. He was enormously patient with an aging couple buying a high tech car. His follow through was perfect, including retrieving our Easy demonstrations. He was enormously patient with an aging couple buying a high tech car. His follow through was perfect, including retrieving our Easy Pass for us from our old car. Registration was a breeze. I also liked that he was very respectful of me, a woman -- showed me the engine, explained about the high voltage battery, etc. More

Great Dealership! First of all, personal was very friendly, helpful and not pushy at all, therefore, there was no pressure for me as a customer. Second, I've got brand new Toyota Corolla 2010 for a friendly, helpful and not pushy at all, therefore, there was no pressure for me as a customer. Second, I've got brand new Toyota Corolla 2010 for a very good price and finance. In that kind of friendly atmosphere you can negotiate the price easily. I will definitely recommend Tonny-Siu Man Liang as a great dealer ( he was especially helpful and caring, YES CARING!!! from the beginning till the very end of the deal, when my car went through inspection in the same dealership, and it was very nice from him ) and Herb Chambers as a great dealership to anyone who wants to buy a car. More

Tony Liang is very knowledgable and patient. He introduced to us lots of very new designs or concepts about new-generation vehicles, which we never heard about before. He is also very candid about introduced to us lots of very new designs or concepts about new-generation vehicles, which we never heard about before. He is also very candid about the features of the vehicle I was considering buying. He is certainly very friendly and helpful. I had great vehicle-buying experience with him. More

I am writing this review to share my experience comparing with other dealers. I have a great experience for buying NEW Toyota PRIUS 2010 with Li Zhang. Li was very knowledgeable and helped me buying my new c with other dealers. I have a great experience for buying NEW Toyota PRIUS 2010 with Li Zhang. Li was very knowledgeable and helped me buying my new car. Thanks for Li and Herb Chambers once again for completing deal in 3 hours. More

NEVER go to Herb Chambers to buy a used car. First, I was sold a lemon. Literally, the car had been submerged in water and a creature had been living in the engine (no exaggeration). Then, I took advantage o sold a lemon. Literally, the car had been submerged in water and a creature had been living in the engine (no exaggeration). Then, I took advantage of their money-back guarantee (which starts on the day you sign the papers, not the day you receive the car... I didn't actually get the car until 5 days after I signed the papers... what a great policy...). I was forced to deal with them with the process of trading it in and they treated me like they were doing me a favor. They never made phone calls that were repeatedly promised, the salespeople dragged their feet and tried to use every single dirty used car salesperson con in the book. I had to make ten separate trips to the dealer before getting my car. Then, they sold me a 2010 vehicle without the remote-access device and tried to charge me $200 for it!! RIDICULOUS! More

Tom Hannon assisted me in the lease of my new Highlander. He was very knowledgeable about the car and helped me understand the differences between the Highlander and Rav-4. Once I decided on the Highlander He was very knowledgeable about the car and helped me understand the differences between the Highlander and Rav-4. Once I decided on the Highlander, Tom made sure I had it on time. I've had the car for a week and I love it. See you in 36 months! Sincerely, Laura MacInnes More

I have reviewed this dealership for a few reasons. This is by far the best experience I have had at a cealership, and I have been to quite a few. The customer service given by Ryan McDonnell was tremendous is by far the best experience I have had at a cealership, and I have been to quite a few. The customer service given by Ryan McDonnell was tremendous. He was extremely knowledgable and happy to answer all questions related to a variety of vehicles. He was very patient and gave us space to look around and wasnt all over us the second we walked in the door. He first greeted us and asked if there was anything specific we were looking for. Since we told him we werent sure he told us a few facts about each of the cars and then told us to look around and to come see him if we had any question. So certainly we had questions and since he wasnt so pushy we were happy to go back to him and give him our business. I will certainly recommend this dealership, and this salesman in particular! Great job. More

This was the worst experience I have had with a dealership! The salesperson was very friendly and professional. However, the manager was very cocky and unprofessional in his interaction with us a dealership! The salesperson was very friendly and professional. However, the manager was very cocky and unprofessional in his interaction with us and was willing to see us walk out the door. My husband and I left the dealership and purchased a vehicle from another dealership the same day! I would not recommend this dealership to anyone. More

I had a mixed experience at Herb Chambers, started bad, ended good. I was going in as a young female, first-time car buyer. I had a specific idea of what I wanted and a car picked out. The main complaint w ended good. I was going in as a young female, first-time car buyer. I had a specific idea of what I wanted and a car picked out. The main complaint was that I was promised phone call updates that didn't take place until I complained. The lack of phone calls led to me not being told that the car I wanted had been brought to the dealer and the car being given to someone else. Fortunately, the other buyer's credit wasn't great, so by chance, the first salesperson's mistake was rectified. Thomas, the second salesperson, came into a situation that wasn't great and made the most of it. I was angry, at that time Thomas took over, the dealer had nothing I was interested in, and he was put in charge of trying to make me happy with inventory I didn't want. Not an easy task, but he lucked out when the car I wanted was returned. By the time I decided on the car and took a test drive, I was laughing because of Thomas. He made the paperwork as painless as possible. So overall, good experience. More

I would like to just express the comfort I feel purchasing my vehicle from Herb Chambers dealers. I just traded in my Honda Accord that I purchased (used) from Herb Chambers Toyota and brought to H purchasing my vehicle from Herb Chambers dealers. I just traded in my Honda Accord that I purchased (used) from Herb Chambers Toyota and brought to Herb Chambers Honda every six months for my oil change. I have never had any problems with this vehicle, but decided to trade it in for a Ford Explorer that I purchased from Herb Chambers Ford of Braintree, because of a new addition to the family. Ron Novin was the model salesman. I will always deal with Herb Chambers and HIGHLY recommend them for your purchasing needs. John Castonguay, Quincy, MA More