Herb Jones Chevrolet

Had my vehicle serviced there. Had to come back three times to get it fixed correctly. Then was charged for additional diagnostics. This also happened to me in 2023. I would hig Had to come back three times to get it fixed correctly. Then was charged for additional diagnostics. This also happened to me in 2023. I would highly recommend people go other places to buy or service a vehicle. I bought my vehicle from herb jones in 2014 new. Despite being a loyal customer the service in recent years has been very poor. More

Absolutely unacceptable service and customer care. Over charged and questionable maintenance service, computer settings never reset properly. Received OnStar email alerts after services. Over charged and questionable maintenance service, computer settings never reset properly. Received OnStar email alerts after services. More

BEWARE! !! Took my new truck in 3 different times to get steering fixed. First time they said they could not replicate problem. Second time they lied and sai !! Took my new truck in 3 different times to get steering fixed. First time they said they could not replicate problem. Second time they lied and said it wasn’t my steering it was my receiver rattling at my hitch (really), since when does that cause the steering to have play and pop. Told me they took the he receiver out and problem was gone. All lies as the receiver was locked and key was in my pocket. Third time they did replicate issue, but told me GM hasn’t came out with a fix (again, really). Took the truck to another dealership (Big M Chevy in Ratcliff) and truck was fixed with new part in 24 hours. Last and final trip was for oil change and tire rotation. They rotated my tires but did not completely tighten drivers side front wheel. Drove all the way to Florida pulling a camper before realized issue. Noticed a popping noise when rolled window down. Lifted truck and could move lugs with my hand. NEVER AGAIN More