Heritage Chevrolet Buick Owings Mills - Service Center

Car repairs Had a wonderful experience each and every time I come to the service center. Friendly and courteous towards me and my mother all the time. Thanks for Had a wonderful experience each and every time I come to the service center. Friendly and courteous towards me and my mother all the time. Thanks for your help. More

Great job every time Stephanie was wonderful and Sean is the best Chevy mechanic around. Shop and waiting area is clean. Plus for me, the location is great- right up the s Stephanie was wonderful and Sean is the best Chevy mechanic around. Shop and waiting area is clean. Plus for me, the location is great- right up the street. More

Service on my 2014 chevy I brought my truck there as well as my first new car from them..honest people..they work hard for you as a consumer..good people..friendly no pressure I brought my truck there as well as my first new car from them..honest people..they work hard for you as a consumer..good people..friendly no pressure More

Several problems with Corvette Heritage (Shawn and Stephanie) actually came out to my home because my car would not start (and there was no way to get it out of the garage without m Heritage (Shawn and Stephanie) actually came out to my home because my car would not start (and there was no way to get it out of the garage without messing the car up -- could not even get car into neutral). Shawn (who does all of the work on Corvette's at Heritage) got the car to start and they took it back to Heritage. Several problems were fixed promptly and the car is back with me. Great job and wonderful to work with. More

Great customer service and friendly smiles I love the service from Larry my sales associate every time I bring my car to get service. He's very friendly, courtesy, respectful and handles me and I love the service from Larry my sales associate every time I bring my car to get service. He's very friendly, courtesy, respectful and handles me and my car(lol) with car. Always a pleasure getting my car service here. Thank you all. More

Over The Top Customer Service! I contacted your call center to set an appt. to get a minor warranty repair done on my Chevy Suburban. I am recommending some additional training to i I contacted your call center to set an appt. to get a minor warranty repair done on my Chevy Suburban. I am recommending some additional training to improve the customer experience with your call center personnel. 1) It was hard to hear the gal that answered, Noisy and lots of static. I called twice. 2) She set my appointment for the time slot that the service mechanics are scheduled and out to lunch. 3) She could not tell me if the minor repair would be warranty work on my new vehicle 4) She told me that my Suburban was a GMC vehicle, and I corrected her. She told me “No, itsGMC”. Strange she believed this, as I had called the number for a Chevy dealership, so that should have given it away. Despite being scheduled during the Mechanics lunch hour, the service I experience at the dealer was above and beyond. My service advisor, Larry Proffitt, was quit to check out the issue personally, and enlisted the help of Brent Ivie, the Service Director. Brent, actually left his lunch break to attend to my vehicle needs, and I am no one special. But the service the exhibited, is a prime example of what win’s GM/Chevy/Heritage Chevrolet customers for life. I was in and out in no time... Previously my husband had all of his corvette work done here, and thier service level remains over the top, after many years. These two gentlemen should be examples to all of how excellent customer service is done. Thank you, Heritage, you are lucky to have these two in place! More

Ricky explained everything to me... and even call CarMax cou Ricky called CarMax warranty to see if my repairs could be paid for by that and found out that they could not… I really appreciated that Ricky called CarMax warranty to see if my repairs could be paid for by that and found out that they could not… I really appreciated that More

Oil change Stella was great. She greeted me upon arrival and took my truck back to be serviced immediately. She was very pleasant and explained everything to me Stella was great. She greeted me upon arrival and took my truck back to be serviced immediately. She was very pleasant and explained everything to me at the end. I appreciate her good service. More