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Heritage Chrysler Dodge Jeep RAM Harrisburg
Harrisburg, PA
1,615 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,615 reviews
February 07, 2011
The dealership sold me a "3/36 Bumper to Bumper" warranty that does not cover certain parts. They charged me 49.99 to tell me that the problem with my vehicle was not covered by the warrant Bumper" warranty that does not cover certain parts. They charged me 49.99 to tell me that the problem with my vehicle was not covered by the warranty THEY sold me. Also when I picked up my vehicle there is a new problem with my vehicle. You should not buy a new or used vehicle from them. They misrepresent the products they sell. More
by crazytrain977
Employees Worked With
Kelly
Helpful January 31, 2011
I recently had my jeep in for a noise in the left front wheel. Freedom (Heather Luta) told me two people drove my jeep and couldn't reproduce the noise. They had my vehicle for over 8 hours and accomplis wheel. Freedom (Heather Luta) told me two people drove my jeep and couldn't reproduce the noise. They had my vehicle for over 8 hours and accomplished nothing. I called multiple times and no one would return my call. I ended up just showing up at the dealership after several failed attempts to talk to someone. I drove the vehicle home approx. two miles from the dealership and the noise was still there and very apparent when bearing to the left on a curve. Apparently the Technician and Shop Foreman took it for a test drive... I don't think they really drove it or they would have heard it. Now I'm left feeling like they didn't even check it. If it's making a noise (squeaking when I turn left), something is obviously wrong. I don't feel like I can trust them and feel safe driving the vehicle. My vehicle at the time of service 01/19/11 had 24,757 miles on it. The noise is still there and I hear it multiple times a day (every day). On January 29th, I returned to the dealership for a scheduled oil change and asked them to check the differential (while they were installing another fan motor for my heater). They changed the oil and there was no mention of the differential on the paperwork when I got home. Is this part of the regular oil changes and fliud check? In addition, I thought maybe the squeaking in my front wheel would be gone after everything was changed (possible fluid level issue), but it wasn't. Now I'm debating on whether or not I need to drive out of my way and go to another dealership. More
by Jsbeck2002
Employees Worked With
Multiple
January 07, 2011
I HAD MINOR BODY WORK DONE ON MY JEEP LIBERTY, GRILL REPLACEMENT AND PAINT. THE ESTIMATE WAS $500.96 AND THE FINAL BILL WAS $581.52. THIS WAS AN INSURANCE CLAIM SO I DIDN'T GET INVOLVED. HOWEVER, WHE REPLACEMENT AND PAINT. THE ESTIMATE WAS $500.96 AND THE FINAL BILL WAS $581.52. THIS WAS AN INSURANCE CLAIM SO I DIDN'T GET INVOLVED. HOWEVER, WHENEVER REPAIR COSTS CHANGE, THE CONSUMER SHOULD BE NOTIFIED PRIOR TO THE WORK. OTHER THAN THAT, GREAT SHOP, GREAT FOLKS TO WORK WITH. More
by jmark
Employees Worked With
SORRY, NAMES UNKNOWN
December 11, 2010
The transmission on my 2003 Chrysler Sebring stopped working at 82,000 miles. I had it towed to Freedom Chrysler Jeep where I have the car serviced to have it checked out. Kelly (service representative) working at 82,000 miles. I had it towed to Freedom Chrysler Jeep where I have the car serviced to have it checked out. Kelly (service representative) called to tell me that it needed a new transmission and it would cost $ 3,600.00. She said that they would check with Chrysler to see if they would provide some of the cost since the car was serviced and cared for through them. A new rebuilt Chrysler transmission and torque converter were installed for less than $ 1,500.00, which was far less than a transmission shop would have charged. I know that at Freedom Chrysler, I received a quality job with quality Chrysler parts and a three year warranty. They also provided me with a free loaner car for two weeks while they checked with Chrysler and made the repairs. Great people and a great place to have your car serviced. They were wonderful !!! More
by samtabak
Employees Worked With
Kelly (service representative)
July 10, 2010
We were visiting Hershey PA (from NY) for a basketball tournament for our daughter and got in late on a Friday evening having significant brake noise after we finished our highway drive. I called 2 deale tournament for our daughter and got in late on a Friday evening having significant brake noise after we finished our highway drive. I called 2 dealerships and was told they could not fit us in to their service schedule, when I called Freedom I spoke with Dan Ward their service asst manager and he said he would see our vehicle today, recommended what time we should come and assured us he would have it taken care of. We have four children, and needed a vehicle he assured us he would help us with a rental if necessary, but thought it may not require too much time. He had a courtesy vehicle take us to a lunch spot and retail area and called us one hour later that the vehicle was done. The entire thing was covered under warranty, however, the major issue was that we had a car issue and Dan and Freedom took care of us expediently and with great care and compassion for our situation. Thanks. More
by Gina Cook
Employees Worked With
Dan Ward
