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Heritage Honda Parkville - Service Center

Baltimore, MD

4.6
794 Reviews

794 Reviews of Heritage Honda Parkville - Service Center

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September 26, 2021

Robert was outstanding! Honestly, he’s the ONLY reason I am willing to give you guys one more chance. My previous experience(s) with Dora were poor and I was finished after this service to complete what she More

by Eaglebeeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wigginton
Oct 04, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We are glad to hear you had a positive experience with our Service Advisor, Robert; however, we sincerely apologize for any issues you experienced with our Service Department. Our Service Director, Steve Berman, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

September 26, 2021

Rick in service was fantastic! I had a very difficult issue to diagnose with my Honda Civic that he took the time to find and fix with great care and attention to detail! More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gibson
Sep 27, 2021 -

Heritage Honda Parkville responded

Hi Alex, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2021

Always a pleasant environment- servicing my car for four years. I will always go back! More

by TEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team- Mark S
Sep 27, 2021 -

Heritage Honda Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 22, 2021

No wait for appointments. Service explains what should and could be done and expected. Work completed in timely manner and no surprises in the bill. More

by Gaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Sep 23, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2021

Have been good working with Dora Norman these past few visits. She’s knowledgeable and helpful. More

by tlkeller102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman/Parkville
Sep 23, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

September 17, 2021

I always feel well served at Heritage Honda. This time, Ed Jones navigated my service. It was quick and well done. Thank you! More

by Cindyf21237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Sep 17, 2021 -

Cindyf21237 responded

Thank you, Heritage Honda, for another great experience!

September 17, 2021

Loved it, quick and easy to get and appointment, it didn't take long to service my vehicle. Most of all staff were very kind More

by pwillis556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maurath
Sep 23, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2021

Excellent and courteous service. Ed evaluated the scheduled service required and advised what he thought was necessary for me to address. Totally satisfied with the analysis and work. More

by bobbyaphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Sep 17, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 14, 2021

The service technician provided excellent service and was very knowledgeable. He was professional and mannerly! More

by ydeloatch01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Sep 15, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 13, 2021

Honest up front quotes for service. Not too long a wait. They also offer a shuttle service if you don’t want to hang around. More

by Jo215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Sep 15, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

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