Heritage Mazda Catonsville

Unacceptable Service, Negligence, and Missing Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute rep Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle with the original key fob provided when I purchased my vehicle, it didn't work. On June 20th, when I dropped my vehicle off, you were given the second key fob that a Mazda key chain attached to it gave to me by the sales department. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I—the actual customer paying for your services—was completely ignored. More

Came to buy a car after 15 years. Randy helped us and we test drove a CX 70 and everything went fine. Came back 2 days later ready to close on a CX 90 at around 47k. Trade in for o Randy helped us and we test drove a CX 70 and everything went fine. Came back 2 days later ready to close on a CX 90 at around 47k. Trade in for our 2015 Honda CRV EX with ~120k miles was first quoted around 11,700, then later dropped to 6,500 and after rebates brought back up near 11k. This back and forth made it feel like they were trying to mislead us on the value. Randy also gave us a quote that didn’t match what was originally discussed and felt dishonest, like we were being pushed into a deal without clear information. Overall it felt like there was an attempt to trick us with changing numbers during the process. Keller was also rude, dismissive, kept changing figures, and added extra charges which made everything more confusing and hard to trust. Even though the deal went through, the process took 2 to 3 hours, lots of waiting, slow paperwork, and we couldn’t leave to get food so the kids ate very late. Overall this dealership was difficult to trust due to inconsistent quotes and confusing changes throughout the process, even though Randy was helpful at times. More

This is the second time I have purchased a Mazda with Joe Summers. When I purchased my first Mazda from Joe he was the first one to send me a video of the car he wanted to sell me, which immediately put him Summers. When I purchased my first Mazda from Joe he was the first one to send me a video of the car he wanted to sell me, which immediately put him above everyone else I had delt with prior. Both of my car purchases with him exceeded my buying from a dealer expectations. Thank you Joe! More

This is our 2nd time buying from Heritage. Joshua, our salesman was very knowledgeable and made the process very pleasant experience. Joshua, our salesman was very knowledgeable and made the process very pleasant experience. More

Mohammed was a very nice, excellent and professional sales associate. He was not “pushy”; he gave us time to look around for what we were looking for in an SUV. He was very kind, friendly and helpful. W sales associate. He was not “pushy”; he gave us time to look around for what we were looking for in an SUV. He was very kind, friendly and helpful. We love our new Mazda CX5! Thank you Mohan and we wish you the best of everything! More

Needed to get some maintenance done on a car with an engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and i engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and informed me that my issues were covered under warranty. I went from having to pay what could have been upwards of ~$3000 in expenses to having my car worked on at no cost to me. Additionally, I met with the General Manager, Omid Anushiravani, following up over a previous visit and he was able to help me with no questions asked. Great place and while it might seem pricey you can rest easy knowing that you're in good hands. Every time I visit I always get a hello and they remember my name. More

We had a completely different and very positive experience at the Catonsville branch compared to the Towson branch. Mr. Alejandro was extremely helpful from the moment we walked in. He took the tim experience at the Catonsville branch compared to the Towson branch. Mr. Alejandro was extremely helpful from the moment we walked in. He took the time to walk us through all the vehicle features in detail and demonstrate everything clearly, even though we were already familiar with many of them. He was knowledgeable, patient, and genuinely fun to interact with, which made the process much more enjoyable. Although the overall purchase process took quite a while to complete, the experience remained pleasant throughout. We never felt pressured, and the team maintained a professional and friendly attitude the entire time. We ultimately left feeling happy and confident in our decision. Mr. Jordan McKenzie was also very helpful during the finance process. He worked with us to secure a finance rate that fit our needs and took the time to thoroughly explain the available protection packages without rushing us. We appreciated the clarity and transparency. Overall, the Catonsville team made what can often be a stressful process feel smooth and positive. Thank you to Alejandro and Jordan for making it a great experience. More

Having to deal with Jacky is one of the main reasons I have come back to this dealer for our second vehicle. Jacky has customer service on his ADN and does his best so you can get the best possible OTD. T have come back to this dealer for our second vehicle. Jacky has customer service on his ADN and does his best so you can get the best possible OTD. Thank you Jacky for all your good work. More

Great staff, made the process very easy and fast. Highly recommend to anyone looking for a new car! Highly recommend to anyone looking for a new car! More

Me and my wife has good experience with this dealership especially with Danylo Kharkov and Adam who patiently assisted us in purchasing the car that we want. especially with Danylo Kharkov and Adam who patiently assisted us in purchasing the car that we want. More