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Heritage Mazda Catonsville - Service Center
Baltimore, MD
58 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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58 Reviews of Heritage Mazda Catonsville - Service Center
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November 14, 2015
A case of malfeasance. Personally myself I'm struggling with the thought about whether I should continue to do business with this dealership. I have given this dealership o Personally myself I'm struggling with the thought about whether I should continue to do business with this dealership. I have given this dealership over $21k plus in service business on my 2001 mazda Miata over the past 10 years but my last service visit really was a bad experience to say the least! the dealership took its xxxx-xxx time fixing my vehicle while I was in their loaner for almost 17 odd days!! Then when I finally did pick it up, a lot jockey some teenager broke my power antenna when he took it through their car wash! the worst bit of it was that the kid never brought the vehicle into the service lane nor tell the service mgr (h.w.) about it! The youth just brought me the keys & told me where to go find it! Worst than that, the service advisor didn't even bother to ask me for the car keys; I had to bring them back to her! But the problem now even gets worse than the incident of the kid breaking my power antenna. The problem now is that I was promised by the service mgr. (h.w.) a $100 service credit in the form of a check per my request. Now that was 3 odd weeks ago! I have yet to receive that check!! Now, I am asking for a different settlement; nobody there including the service director will answer me back with an answer up or down! I'm fed up with Russell mazda right now! Now that all could change (for all those reading this review at Russell mazda service) if I get a check!!! I'm still wondering in my mind, what will it take to be considered a VIP customer at Russell mazda? jk More
by ZoomZoom
Employees Worked With
Heather Wingerd, Chris Maloney
Helpful November 06, 2015
Did I Have AcGreat Exsperience Or What????? Day before yesterday I was on my cell reading my Mai and I came across an offer for anyone can get financed auto letters.. I laughed and started to pu Day before yesterday I was on my cell reading my Mai and I came across an offer for anyone can get financed auto letters.. I laughed and started to put it in the trash but stopped and finished reading it. The deal itself sounded amazing but it was for a 2015 not a used car. So I said ok take a leap of faith fill out the application, which I did. I got busy forgot about it but later in the day received a call from a live person asking if I wanted to make an appointment that she had gotten an approval for me to buy an automobile. So I made an appointment, kept it and the adventure began... It was the most exciting, happy, fun, frustrating at time experience I've ever had all 7?hours of it. But the time went fast, the salesman Steve Sherman, the nices human being we had ever met helped and assured us every step of the way... If you have never had bad credit for one reason or another you couldn't possibly know what we felt Wednesday. The kindness, the genuine care that was shown to us was over whelming. Today, Friday, the 6 th of November I drove my brand new Mazda 3 sport home... WOW... WHATA FEELING.... I want to thank with all my heart the people at Russel Mazda, my wonderful salesman, SteveSherman, my finance man , Bob Grunen.... Wow what a TEAM.. GOD BLESS AND THANK YOU ALWAYS.... Sincerely Edith E Connelly Deborah L Shindle. New Owner Mazda 3 Sport..... Thanks To You..... More
by Beth232
Employees Worked With
Steve Sherman, David Gruner
October 16, 2015
Best Customer Service I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They I went in for a recall and ended up getting a new car. Everyone was so wonderful and super friendly. I felt like I had known everyone for years. They were so warm and professional. Best car dealer experience I had. They have a wonderful team of people at Russel Mazda. More
by WillJess16
Employees Worked With
Jeff Duckworth, Marc Weinstein, David Gruner
September 27, 2015
Friendly, welcoming and efficient! I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close I had purchased my CX-5 at a different dealership, but since I had recently moved across town I figured I would try out Russell since it was so close to my new house. Boy, am I glad I did! Heather - my service manager, was friendly, welcoming, and went above and beyond to ensure that I was made aware of service options available for my vehicle (didn't need them now, but will further down the road). The whole crew was precise and efficient; even though the place was hopping, they had me in and out in about an hour as promised. I can't imagine going anywhere else now - thanks, Russell Mazda!! More
by Kelley G
Employees Worked With
Heather Wingerd
September 26, 2015
Outstanding Heather Wigerd is my A++++ service person. She has taken great care of me from little things to regular maintenance. She has a great personality and m Heather Wigerd is my A++++ service person. She has taken great care of me from little things to regular maintenance. She has a great personality and makes coming to Russels a real pleasure I accually enjoy coming in for service knowing she is there. Rick Kneeland More
by Rick and Brian Kneeland
Employees Worked With
Steve Sherman, Heather Wingerd
September 24, 2015
Heather Makes Me Happy!! Heather really goes the extra (Mile) One to make her customers happy. I've been taking my Mazda to Russel for service for 12 years and it still runs Heather really goes the extra (Mile) One to make her customers happy. I've been taking my Mazda to Russel for service for 12 years and it still runs great. Heather really knows the business and she's always very pleasant!! More
by BALTIMORE BABE
Employees Worked With
Heather Wingerd
June 09, 2011
I just wanted to say thank you for having such an exceptional team . I recently moved from the Baltimore to Alexandria and last weekend I drove up there JUST to have my vehicle serviced by them. They exceptional team . I recently moved from the Baltimore to Alexandria and last weekend I drove up there JUST to have my vehicle serviced by them. They are patient (I'm a bit of a nut when it comes to my car) and so thorough. I trust that my car is in excellent condition after their inspections, which gives me peace of mind on the road. More than once, they have squeezed me in because of an Emergency and that has made such an impression thats why i wouldn't think of going anywhere else?? It is because of the great experience that I had when I bought my Mazda there in 2009 that I will return to Russel Mazda for my next vehicle. I am now a "commuter" and need something a little bit more comfortable. I look forward to getting a great deal and exceptional vehicle from your establishment. I look forward to coming to Russel Mazda for years to come! Thank you again for such great staff at Mazda! More
by poolplayer29
Employees Worked With
Sales and Service
March 22, 2011
Rebecca was so nice to me. I needed some body work done on my Mazda 6 after having a little fender bender and she was able to schedule my car the next day. The parts they needed also came in quick. Justi on my Mazda 6 after having a little fender bender and she was able to schedule my car the next day. The parts they needed also came in quick. Justin let me know what was going on with my car throughout the whole time. Great job with the body work! More
by EHohl
Employees Worked With
Rebecca & Justin
