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Heritage Subaru Catonsville
Baltimore, MD
1,353 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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December 20, 2010
I leased a new Subaru and was very happy with Steve Sherman who was very helpful and informative. Showed me around the location offered suggestions. Excellent customer service skills. Polite and knowle Sherman who was very helpful and informative. Showed me around the location offered suggestions. Excellent customer service skills. Polite and knowledgeable,Would strongly recommend him and the dealership to others.Dealership was clean neat and consumer friendly. More
by bratgurlbalto
Employees Worked With
Steve Sherman
Helpful April 07, 2010
I spoke to Jorge, salesman for the used division, and explained that I had special financial needs. The bottom line is, he took my information, spoke to his finance person and his sales manager, and was explained that I had special financial needs. The bottom line is, he took my information, spoke to his finance person and his sales manager, and was gut level honest without wasting anyone's time about whether or not they could get me financed. They knew they couldn't, so he was honest. HOW RARE FOR A CAR DEALERSHIP!! Someday, I will go there for a car when I can get the financing. Jorge...an honest car salesman. More
by McKen58
Employees Worked With
Jorge
August 05, 2009
Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 mi sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service. More
by snowbengal
Employees Worked With
Walter Porter
