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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
303 Reviews

303 Reviews of Heritage Subaru Catonsville - Service Center

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May 31, 2024

Consistently reliable and excellent service. Took excellent care of my elderly parents and delivered them safely to and from the dealership. More

by Nancy S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
May 31, 2024 -

Heritage Subaru Catonsville responded

Hi Nancy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Sadari and Shawn provided great customer service! Both were on top of their game for a hassle free service visit. More

by sk_meghani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari, Shawn
Jun 01, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2024

Came in for my 18000 mile service on my Subaru Outback. Sadari Walters and crew were efficient and professional. I had made an appointment and was out in a timely manner and even had my vehicle washed. Kee More

by cjordan9348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari Walters
May 31, 2024 -

Heritage Subaru Catonsville responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

There were an issue with my Subaru Outback's battery. Dennis and Aaron helped solved the problem effectively. They are kind and professional. During the visit, I felt very welcoming. Aaron explained clea More

by CY.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Sierak
May 29, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 17, 2024

Contacted Heritage Subaru and was looking for information regarding the Added Security warranty plan. Paul was quick to help and got me all the information I needed. He didn't even attempt to sell me on anot More

by Wes
Recommend Dealer
Yes
Employees Worked With
Paul Pendergrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

May 11, 2024

Professional staff, friendly. Ashlyn kept me informed of service status. A higher priced transmission fluid was used and dealer stood by the lower price without hesitation. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn Mccormick
May 11, 2024 -

Mike responded

Thank you for the good service and standing by the normal price for transmission fluid when a higher priced fluid was actually used.

May 08, 2024

Always great service from Heritage Subaru in Catonsville. Sadari was fantastic in every aspect as usual. More

by Swissig26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadari
May 10, 2024 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

April 29, 2024

Ashlyn did an excellent job. All questions were answered and service was performed expeditiously and professionally. More

by Marcellmug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn
May 02, 2024 -

Heritage Subaru Catonsville responded

Hi Marcellmug, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2024

Great sales experience with our 2020 Forester. Excellent service since. S.Walters has been very helpful several times. More

by JBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
S. Walters
Apr 05, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2024

My service was scheduled for 7:40am. Ms Walters was onsite when I arrived. She offered that the service I needed would likely take no more than 75 minutes. And that is all it took. She c More

by Jrtreem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Sadari Walters
Mar 12, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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