My Review Of Heritage Subaru Owings Mills:
I shopped pretty comprehensively around the DC metro region and found Heritage Subaru/VW to outpace the other dealerships by far in terms of inviting environment, knowledgeable staff, low pressure, and attitude towards customers.
First off, my email correspondence with Bob Fisher was so cordial that I rented a car and drove all the way to Owings Mill for test drives. When I arrived, repeat customers of his had dropped by and were considering purchasing another vehicle through him -- which is a testimonial right there. Bob was patient as I drove three very different cars, and he was very relaxed yet attentive throughout the whole process. As I had done my research and test-driven cars before that, I debated purchasing that day, but Bob himself advised that I go home and sleep on the matter. I appreciated that, while he respected my ability to make a good decision, he could sense my hesitancy.
When I decided to make the purchase, Bob himself drove down to DC to pick me up and drove me to the dealership. That car ride to Owings Mill proved enormously enjoyable and I felt great knowing that my purchase was supporting a quality individual.
Bob took a great deal of time before I left the dealership to review various features of the vehicle -- even walking me through the set up for the hands free cell phone connection and its associated functions. A few days later, he contacted me to see if he could provide assistance to any issues or questions I may have.
I have been happy with my vehicle purchase, and I enjoyed working with Mr. Fisher. I would *highly* recommend Bob Fisher to anyone interested in purchasing a vehicle.
As to service, I have only been up once for the 90 day check-in but I was really pleased with my interaction with the service managers during the check-in. Importantly, I talked to the service managers before I bought the car and before I considered any maintenance packages and I appreciated the full answers I received to my questions. One gentleman actually worked up for me all the anticipated costs of the recommended maintenance schedule so I could decide whether I thought a maintenance package was worth the investment. While the distance can be a bit inconvenient, I feel the drive is well worth the treatment I receive and the attention my car receives. I much prefer Heritage to any of the DC area Subaru dealerships I visited.
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