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Heritage Toyota Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.5
1,584 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,584 reviews

April 07, 2023

Great experience with Mike. He found exactly what we were looking for and worked with us on timeframe to make sire we got it when it was best for us. More

by dpk1207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Hansbro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bay
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Apr 08, 2023 -

Heritage Toyota Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2023

JAMES was amazing the service was excellent and I was in and out I’m so HAPPY with my new car I love it! 10/10 More

by Kaysha commodore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Kaysha commodore responded

I love this dealership and JAMES was AMAZING!!

April 01, 2023

Was lied to about my key the salesperson told me was ordered. Now they don’t return calls. Horrible business. Magalay was they salesman and lied. DONT BUY HERE!!!!! More

by tobias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Magaly Gonzalez
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Apr 13, 2023 -

Heritage Toyota Catonsville responded

Thank you for taking the time to review Heritage Toyota Catonsville. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. Our General Manager, John Kim, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact John directly at johnkim@mileone.com or 443.341.8619 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

Apr 13, 2023 -

tobias responded

This did occur! Still waiting to hear from someone!!! I’ve called Toyota 3 times. There are case number on this. I’ll email Mr. Kim but not expecting anything to come from it. THIS IS STILL AN ISSUE.

April 01, 2023

I have very bad experience with Toyota services. Every time I give my Highlander for service they steal something from my car. Last time they took the manual bag from the glove compartment and I com More

by Bezatamrat
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The receptionist and the person who service my car it was on Saturday 3/18/24
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Apr 13, 2023 -

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Maggie Popham, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Maggie directly at mpopham@mileone.com or 410.818.2560 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

April 01, 2023

Great customer service would recommend to anyone … thank for all the help and making this a smooth transaction More

by Crawford51701
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Hassouneh
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Apr 03, 2023 -

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. Thanks again for the recommendation, and have an amazing day!

March 31, 2023

Great to work with. He made sure the deal went well. He also showed me how to use my car More

by Mikece2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Heritage Toyota Catonsville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

March 28, 2023

The best guy in the business. He makes the process very seamless. I'll surely recommend him More

by Egunsoladavid59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Hassouneh
Report | Print
Mar 31, 2023 -

Heritage Toyota Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

Mar 31, 2023 -

Egunsoladavid59 responded

The service given to me was excellent.

Mar 31, 2023 -

Egunsoladavid59 responded

Yes I will continue with you.

March 28, 2023

I've heard quite a lot about this guy. I was referred to him and he surely lived up to expectations. James is the man if you are in the market for a new or pre-owned vehicles. Thanks my ma More

by Biekypacha3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Khan
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Mar 31, 2023 -

Heritage Toyota Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

March 23, 2023

Michael is great and fun to work with. He doesn't try to upsell you. You just tell him what you're looking for and a price range and he'll get the job done. Highly recommended. Thanks Mi More

by Gavin
Recommend Dealer
Yes
Employees Worked With
Michael Pizzitola
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Mar 26, 2023 -

Heritage Toyota Catonsville responded

Hi Gavin, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 21, 2023

One of the most pleasant, positive business calls that I have received occurred yesterday. Mr. John Kim called to handle a situation that needs not to be discussed here, but I want you to know what a gentle More

by V. Jackson
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Mar 23, 2023 -

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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