Heritage Toyota Catonsville

Not impressed at all. Used the whole “leave my phone while I take my AirPods away to listen to your conversation” technique. She put her AirPods in while I was talking wit Used the whole “leave my phone while I take my AirPods away to listen to your conversation” technique. She put her AirPods in while I was talking with her and she walked away to talk to her manager. I didn’t even say what style car I wanted to her and she came back from “talking with her manager” and knew exactly what I wanted and the color… they also said they had a bunch of Highlander’s in stock when I called, got there and they didn’t have one. Then wanted me to put a deposit down to hold a vehicle to test drive one. I came from a far distance because they said they had a couple I could test drive. Her attitude was also sub par. Totally disappointed in my experience. Went to another Toyota with a much better experience and purchased exactly what I wanted More

9/23/22 Made an online reservation for oil change, wiper blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for blades and my lane departure warning was not working. Arrived for my 10:40 appt at 10:30. Waited in line to get checked in for 40 minutes. Waited for shuttle, but no one could tell me when it would come back. Wound up taking an Uber to $15. Went back at 3:30. Advisor got paperwork together & had me sign. Unfortunately, it wasnt MY paperwork. Got mine and did they: Change oil----YES Replace wiper blades----NO Fix lane departure warning----NO Completely unacceptable. Will I take it back? Unlikely. I have bought 3 cars there in the last 6 years. Totally frustrated. More

Austin is terrific. He. Really helped me on a car lease versus buying one! I am always going back to him’ He. Really helped me on a car lease versus buying one! I am always going back to him’ More

Friendly, knowledgeable, professional, clean showroom, no pressure, Easy on the eyes!!! Looking forward to doing business! pressure, Easy on the eyes!!! Looking forward to doing business! More

Calvin met us outside, opened the door for us and helped out immediately. He went above & beyond to go get the vehicle from a parenting dealership in the middle of traffic. Super professional, very polite a out immediately. He went above & beyond to go get the vehicle from a parenting dealership in the middle of traffic. Super professional, very polite and easy to work with. Definitely made the purchase of the car go smoothly. More

Me Parnell assisted me with my vehicle purchase a few years ago. I am still thrilled and will never purchase from anyone else. I recommend Mr Parnell to everyone interested in a vehicle. He is honest, pr years ago. I am still thrilled and will never purchase from anyone else. I recommend Mr Parnell to everyone interested in a vehicle. He is honest, professional, and knowledgeable. More

Horrible customer service. Steer clear of this dealership when having your vehicle service. All day event. Steer clear of this dealership when having your vehicle service. All day event. More

David Day came highly recommended to me for purchasing a vehicle. I found him to be very knowledgeable in this industry. He took the time to listen to what I was searching for, and then quickly found the be vehicle. I found him to be very knowledgeable in this industry. He took the time to listen to what I was searching for, and then quickly found the best vehicle for me! The transaction was swift, smooth and seamless. I highly recommend David for your next vehicle purchase. I am truly blessed and grateful for his services. Thank you, David Day! Karen D. More

I love working with Robin Yokum. She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers can’t seem to be civil in a world where patience is a virtue and the pandemic has made everyone’s life a little more frustrating and complicated. More

Breanna Clifford walked me through the purchase of my 2022 RAV4. It was painless. Breanna was highly professional and most wonderful to work with. She answered all of my questions and guided me through t 2022 RAV4. It was painless. Breanna was highly professional and most wonderful to work with. She answered all of my questions and guided me through the process. Bravo More