Heritage Toyota Harrisburg

I have been getting my GMC Yukon serviced there since I bought it there in December. I live about an hour from the dealership but continue to service it there with the help of the Sales manager Stacy Hoke. bought it there in December. I live about an hour from the dealership but continue to service it there with the help of the Sales manager Stacy Hoke. He lives reletivly close to me and is willing to go out of his way to pick my car up to be serviced when needed. This is just one of many of the excellent customer service acts that have gone above and beyond expectations. The service manager Alan calls me to let me know what services need to be performed and what these services will cost me before performing them. My vehicle comes back to me washed and vacuumed every time which is another nice touch. Stacy always leaves a vehicle at the house while he has mine at the dealership. This allows me to get my daily choirs and running around done without skipping a beat which is very helpful with my busy schedule. I have many dealerships closer to my home but I will continue to service and buy my vehicles from Freedom because I truly feel there customer service cannot be matched. I Recommend when searching for a dealership for any of your automotive needs you seriously consider the Freedom auto group for it truly is an exceptional place to do business! More

Great place. It is one big family. Made you feel welcome . Loved that they have donuts and coffee and offered water. Very clean dealership. Loved them . Loved that they have donuts and coffee and offered water. Very clean dealership. Loved them More

I worked with Chad Stephens when I replaced my 2005 Prius with a 2013 Camry Hybrid. He found a car with the features I wanted within a few days and stayed within my price. Delivery was seamless and I have with a 2013 Camry Hybrid. He found a car with the features I wanted within a few days and stayed within my price. Delivery was seamless and I have been very happy with my vehicle. I was impressed with his service and caring (my mother had a stroke during this period and my stress level was high). Consequently, a few months later when I wanted to replace my wife's 2006 Prius with a 2013 Prius C, I returned to this dealership and asked for Chad. I couldn't be happier with the experience provided by Chad, nor could I be happier with the service I received when I brought my 2013 Camry in for service. This is truly a great dealership with a great staff. Many thanks to Chad Stephens and Freedom Toyota Scion of Harrisburg. More

I took my 2009 Camry to Freedom Toyota to have recall work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was don work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was done expediently. However, I was told by the sales clerk that there were ‘extensive’ issues found with the car that required ‘immediate’ attention. I did not request to have these things looked over. This included the tires (noted as worn and damaged), the cabin air filter, the belt (frayed and worn), and a leaking water pump. This was curious to me since I had just had the car inspected earlier THAT WEEK by Palmyra Auto Service, who had not noted any of these concerns (NOTE: Palmyra Auto has serviced at least half a dozen cars for our family for 20 years and we have NEVER had a car break down on us). Additionally, the sales clerk at Freedom had told two other people waiting of similar unknown, but ‘immediate’ issues while I was waiting for the work to be completed on my car. I declined any repairs or additional information from Freedom, and instead took the inspection sheet with the noted concerns immediately to Palmyra Auto to follow-up, just to be sure. Long story short, there were no issues with any of the noted items (Palmyra Auto was good enough to take me back and SHOW me each specific ‘issue’, then explain what a worn belt would look like, etc.). This was done at no charge to me. I believe this was nothing short of a scam on Freedom Toyota’s part in an attempt to get me to pay through the nose for repairs I did not (a.) request or (b.) need. Dishonesty is not appreciated, and should not be acceptable to the consumer. I am not someone who typically writes reviews, and who also tends to give people the benefit of the doubt most of the time, but I could not in good conscience let this one go. I would NEVER go to, or recommend, Freedom Toyota to anyone looking for honest and dependable service for their car. Maybe nice waiting areas are your thing; if so, you’ve found your place at Freedom Toyota. For me, I’ll take honesty and a proven record of service any day of the week. For these issues, I give customer service and overall experience a 1. More

The entire process was simple and we ended up with an excellent car at a reasonable rate. The service was kind and helpful leaving the entire family content with out decision. excellent car at a reasonable rate. The service was kind and helpful leaving the entire family content with out decision. More

Called and spoke to Brian an hour and a half before showing up to look at a used Toyota Venza. I asked for a specific vehicle my wife saw online and asked if it was still in stock. He checked him compu showing up to look at a used Toyota Venza. I asked for a specific vehicle my wife saw online and asked if it was still in stock. He checked him computer and said yes it was still available. My fault for not asking him to get out of his chair and walk the lot. As i'm sure you are already aware of what happens when i get there, "I'm sorry the computer said it was still in stock, but we've already sold the vehicle. So I'm not going to waste anymore of your time unless you are interested in a new Venza." Irritating enough if i only lived a few miles away, but being 45 minutes away kind of pissed me off. Is their customer service good? Don't know, wasn't a customer because the car i went to look at wasn't there. Quality of work? Depends if you call sitting on your butt relying on others/or worse yet, computers to tell you information that you could have very well researched the old fashioned way good quality, then yes. Friendliness? I suppose it was ok, although I'm certain he had his dinner to get back to, as he did seem in a hurry. Overall experience? Wasn't great. Do they have good pricing? Assumed they did, but couldn't look at the vehicle to justify the price. Would I recommend this dealership? I selected "No" only because there wasn't a "Depends" option. If you happen to call in to Freedom Toyota Scion in Harrisburg, asking about a vehicle you've seen online, ask them to hang up and call you back in five minutes after walking their lot. It's the (I won't say "least", now I know better) smartest thing they could do, especially in the age we live in with online reviews and whatnot. More