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Heritage Toyota Harrisburg
Harrisburg, PA
3,112 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Toyota Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,112 reviews
September 25, 2011
My husband and I found the RAV4 Sport on Freedom's website. When we came to the dealership, we were given freedom to wander around without being "bugged". After a chance to look around, Ryan in Sale website. When we came to the dealership, we were given freedom to wander around without being "bugged". After a chance to look around, Ryan in Sales came out to assist us. He was friendly and knowledgeable, but not pushy. I appreciated having time to talk together in private our decision to purchase the car. Jamis Abed helped us in financing. He was knowledgeable and helpful and also patient with us as we passed our 8 month old back and forth during the signing of papers. Overall, we had a smooth and easy time purchasing our RAV4 Sport and are very happy with it. More
by reitnour
Employees Worked With
Ryan in Sales and Jamis Abed
Helpful September 07, 2011
It wasn't that I received bad customer service, but that there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." "Good. Sign this." A piece of paper is passed across the desk, unaccompanied by any explanation of what I was signing or why. I took a moment to read it. "Are you leaving or staying here?" she asked. "I'm going to wait." "Ok. Go into the waiting room. I'll find you when it's done." As you can see, at no time was I asked if there were any other needs, further explanation, or additional information offered. An hour and a half passes. During this time I do not see the service writer nor am I informed of the process, how long to expect, or anything else. Only because of the person I spoke with the day before, whose name I believe was Heather, did I understand that the service takes an hour to an hour and a half. At this time I see my vehicle taken into the service check-in bay. And watch it sit. And sit. And sit. 30 minutes passed with it in the bay without any contact with the service department or the advisor who had checked me. Frustrated by this, I walked into the bay to find an employee leaning up against the drivers side fender of my car shooting the breeze with his co-workers. "What do I need to do to get my car out of here? It's been sitting here for 30 minutes and I haven't heard from anyone about it." I asked. There was a bit of stammering when another employee said "I can take care of that for you." His badge indicated he was the assistant service manager, but he didn't introduce himself or apologize for the delay. After several minutes of waiting as paperwork was printed and my next signature received, again without an explanation, I was finally able to leave. More
by s.mann
Employees Worked With
Magan Mckay
August 26, 2011
Great Staff,Good service. I take my care here for service on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. More
by panmclain
Employees Worked With
Magan McKay
July 27, 2011
Trish was wonderful in succinctly explaining everything to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at e to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at explaining details. I felt very comfortable when my service was completed. Thank You Freedom................Brenda More
by Heygal8
Employees Worked With
Trish Hollenbaugh
July 23, 2011
I called and set up an appointment to have a screw in my I called and set up an appointment to have a screw in my rear passanger tire remove and repaired.I arrived 15 minutes early for the appointment. The I called and set up an appointment to have a screw in my rear passanger tire remove and repaired.I arrived 15 minutes early for the appointment. The service advisor Dave was with another customer, I waited patiently while he was with the other customer. They could not locate the mans vehicle, they were searching in the computer finally the customer told Dave to take me. At this point Dave was more worried about the other mans vehicle to listen to what I was telling him. I waited in the customer lounge for 1 1/2 hours finally I went to talk to Dave because I saw my car sitting there done. He was on the phone, I went back in to the lounge after 10 minutes he came in and told me it was done. I cashed out and when I got home I saw the screw was still in the tire .. They had not repaired it. After a call, another appointment was made an the correct repair was made. A half day was wasted to bring it in plus gas on my part an then another trip and gas. Finally they acted as if nothing was wrong! More
by Vickie Zipay
Employees Worked With
Dave Travis
July 19, 2011
I took my 2010 tundra in for state inspection , oil change and tire rotation even with free state inspection it cost me $140.32 this truck needed nothing. In addition as per owners manual this truc change and tire rotation even with free state inspection it cost me $140.32 this truck needed nothing. In addition as per owners manual this truck with the 4.7 liter engine only takes 6.5 quarts of oil with a new filter they charged me for 8 quarts of oil this down and outright fraud. I will be contacting the better business bureau and in addition will no longer be doing anymore service business with your dealership More
by wopizoid
Employees Worked With
service adviser teresa Hollenbaugh
July 18, 2011
Extrememly courteous service from entry to departure. Trish was very clear about the service performed and answered all of my questions. Car was delivered with a fresh wash job. Have had several follow Trish was very clear about the service performed and answered all of my questions. Car was delivered with a fresh wash job. Have had several follow up calls thanksing me for using Freedom and offering any help that I might need. Also offered to hear any negative comments I might have, which were NONE. I have always had excellent service from Freedom. More
by aubaron
Employees Worked With
Trish Hollenbaugh
July 10, 2011
Freedom Toyota is very warm friendly inviting and very informative about what your looking for and the price that you can afford for the price. informative about what your looking for and the price that you can afford for the price. More
by clark1131
Employees Worked With
Trish Hollenbaugh
July 08, 2011
Actually bought 2 cars from the dealership. Service reps are very rude over the phone and in person. The dealer will do anything to sell you the vehicle. When it comes to a trade in or a buy back they do no are very rude over the phone and in person. The dealer will do anything to sell you the vehicle. When it comes to a trade in or a buy back they do not honor KBB, NADA by any means. They will offer you. 5-6,000 dollars less then what the websites say the value is. I will never buy from there ever again. More
by libanforces28
Employees Worked With
NA
July 06, 2011
Everyone was extremely friendly. They checked me in quickly and let me know that they would call when my car was finished. I only needed my car to be finished by noon, but at 11:30am I got a call sayi quickly and let me know that they would call when my car was finished. I only needed my car to be finished by noon, but at 11:30am I got a call saying that the job was completed. When I got there to pick up my car, they were ready for me. I went to the cashier, they had someone pull my car around, and I went on my way. They did a fantastic job! More
by alynettefiller
Employees Worked With
Trish Hollenbaugh
