Heritage Toyota Harrisburg - Service Center

They were very accommodating in working me into service for a Check Engine light on a 2005 Rolla that came on over a weekend. They were able to schedule the car in the PM on the day of the call. Received c for a Check Engine light on a 2005 Rolla that came on over a weekend. They were able to schedule the car in the PM on the day of the call. Received call by 5 PM that it was finished. Peace of mind knowing my son's car is working OK before he went back to university the same evening. More

Dec.09,2010, I took my Toyota-Matrix 2006 before 0800a.m. I explained to the service desk, that I needed my car before 3:00 no more than 3:30. The number one reason I took my car was because the engine ligh I explained to the service desk, that I needed my car before 3:00 no more than 3:30. The number one reason I took my car was because the engine light is on. The earliest appt. that was available was Thursday, Dec. 09. I had my brother called around 11:30 am that day to asked what the dealer find out. Someone explained to him, that the car was not even check because the owner said she didn't needed until 3:00p.m. So, I waited I called 1:30pm Heather explained that the mechanic just took the car back to be look up. I told Heather I will need the car 3:00p.m. She said that she don't see any problem that the car should be done by 3:00p.m... Between 1:30 and 3:00 no phone. I left my job to the dealer with no answer from the dealer about the engine light on. 3:15p.m. I got to dealer I spoked to Heather, she explained me, some sensor needed to be repair, and that the technician is still working with my car. She didn't know yet, what sensor and how much was the prices. She was going to let me know as soon she had a answer for me, She was very helpfull in all of these mess. Ten minutes later passed and Heather came by to tell about the prices and labor prices. I agreed with the labor, but when She told me it was going to be 30 to 40 minutes I told her to have my car ready because, I was already late to pick my baby in daycare and just by waiting there I was lossing money. They had my car for over 7 hours to do all the labors that needed to be done. Now, I have to come another day for the repair of my car, this is wrong. I left the dealer 4:18p.m. Rushing to pick by son up at daycare. By the time I pick my son it was already 4:45p.m. By the way, Every five minutes being late to pick my son is $15.00 after 4:00p.m. Now, I have to come in this Saturday for the sensor to put in. Again, this is wrong. If you have any questions for me please, let me know my e-mail address is lpabon@steeltonpa.com More

This service visit was for 5000 mile maintenance check and to install a factory hitch. My service advisor (Kelly) provided a very friendly and professional attitude when pre-scheduling the work and when and to install a factory hitch. My service advisor (Kelly) provided a very friendly and professional attitude when pre-scheduling the work and when vehicle was dropped off. Work was performed as expected and on time. Overall I'm pleased with the service and the professional attitudes of the service staff. More

it just took about an hour to get my 40k mile service, that was great. otherwise i was worried i had to miss my schedules for the day, thankyou for the fast, efficient and quality service. i will certainl that was great. otherwise i was worried i had to miss my schedules for the day, thankyou for the fast, efficient and quality service. i will certainly recommend to my friends. regards, badrinath gadamchetty. More

Just picked my car up today from the service department at Harrisburg Toyota....... I have to tell you, I wasn't happy about having to spend $1000.00 on it ... but that wasn't these guys fault !..... In fa at Harrisburg Toyota....... I have to tell you, I wasn't happy about having to spend $1000.00 on it ... but that wasn't these guys fault !..... In fact, I checked around to compare prices and if I would have taken it any where else it would have easily cost me another $500 more than Harrisburg Toyota charged me for the same repairs ......Once again Harrisburg Toyota's Service Department - and especially - Mr Dan Ward - exceeded my expectations !!!....once again going way above board to make me feel like they truly appreciate my business......... I can not begin to tell you how truly awesome these guys are. I said it before and I 'll say it again - I WILL NEVER GO ANY WHERE ELSE for sales or service. I have all my family going there now ( and I am working on telling all of my friends ) and that .....Mr. Dan Ward - I can't say enough good things about that man ! These guys do fantastic work at very reasonable prices and hold themselves to the highest level of integrity and customer satisfaction......Words just aren't enough - Go experience them for yourself - You WON'T be sorry - I guarantee it ! Colleen Lopez - Harrisburg, PA More

On August 5, 2010, we were driving from Long Island to Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very ro Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very rough in first gear. Back on the highway, the Check Engine light came on. We took the first exit, found a garage, and the mechanic at that garage RECOMMENDED Freedom Toyota, a couple of miles down the road. We were very concerned that we would be unable to attend the anniversary party. The personnel at Toyota, from the time we arrived until the time we left, less than two hours later, were professional, concerned, and made every effort to get us back on the road. Despite the car being a 1998 Avalon, they were able to diagnose the problem quickly, had the parts on hand, and successfully replaced a valve and got us on our way. The price was fair, and the excellent service was free. We would wish car trouble on no one, but it if happens, you can rely on Freedom Toyota to take good care of you! More

After checking off everything that needed to be prepared, organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left h organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left headlight on our 2005 Corolla was out. Fearing a violation and a time-consuming search in New England for the bulb, our vacation was off to a brutal start before we left the driveway. We didn't think Freedom Toyota would be open but -- knowing the excellent service we've always received there -- we pulled into the lot. Dan Ward, Assistant Service Manager, was there early, and -- despite the service garage and parts department not yet open -- he managed to obtain the bulb...and install it himself. It certainly disrupted the beginning of his day, but you'd never know by his incredibly professional demeanor and friendly personality. Dan Ward, and Freedom Toyota, provided an excellent omen to what turned out to be a GREAT vacation. We'll always remember how it stared...without delay or worry...thanks to Dan. Freedom Toyota is lucky to have him. We'll always be indebted. More

I am very glad to be served by this dealership. I got good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Da good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Dan Ward ! I would recommend them to anyone. More