Heritage Toyota Owings Mills
Owings Mills, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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We had an amazing experience from start to finish. Every moment that we were here we received outstanding customer service and personal attention. The best salesman ever!Thank you! Every moment that we were here we received outstanding customer service and personal attention. The best salesman ever!Thank you! More
Phaeng and John were wonderful. They worked with us to ensure we found the right vehicle at the price that worked for both us and Heritage Toyota. I highly recommend the dealership They worked with us to ensure we found the right vehicle at the price that worked for both us and Heritage Toyota. I highly recommend the dealership and their employees. They made the experience enjoyable. We will be back More
Great experience! Patient and understanding dealership! Highly recommend! Quick and efficient service, very knowledgeable and helpful. Patient and understanding dealership! Highly recommend! Quick and efficient service, very knowledgeable and helpful. More
Will was super helpful and didn’t try to push me into any vehicle, he was more interested in what I liked and what I could afford. The truck I wanted wasn’t on this particular lot and Will went out of his wa vehicle, he was more interested in what I liked and what I could afford. The truck I wanted wasn’t on this particular lot and Will went out of his way to get the exact truck I wanted and kept me informed every step of the way. The whole process was smooth and for the first time, I was able to walk in and walk out with what I wanted and what I wanted to pay. Will made sure my buying experience was stress free and was honest the whole time and that’s what makes an excellent sales person. Because of him, I will be back to Owings Mills Heritage for future purchases. More
My ideal rating would be "Zero". The most unprofessional and rude salespaerson I have ever met at any dealership. The dealership scheduled an appointment at 2:15pm which I never conf The most unprofessional and rude salespaerson I have ever met at any dealership. The dealership scheduled an appointment at 2:15pm which I never confirmed. I told them I can go to their place only after 4pm (without any specific time). Finally, because of other commitements and traffic, I was able to go there at 5:20pm. And from that moment Rob started complaining that we came at 5:20 instead of our appointment time at 2:15. He could have told us that we can come next morning (as it was too late--even if officially their office was open until 6pm that day). In stead, he started doing the paperwork and took us for test drive, while every few minutes kept us reminding that we should have come much earlier. While explaining a extremely low-ball trade in offer he kept on making sarcastic comments about everything. Finall we lost our cool and left the dealership, although we were almost certain to buy the car at their quoted price. Saurabh More
Came to replace our family minivan. We worked with Chano. He was excellent, very friendly and personable and did not feel like he was trying to aggressively push us or sell us on produc We worked with Chano. He was excellent, very friendly and personable and did not feel like he was trying to aggressively push us or sell us on products or features we didn't want. The time delays through the process could have been a little better but that's all car dealerships unfortunately so not anything to hold against Heritage and definitely not Chano. More
Wait time with Finance department could be better, paper work was filled out ahead of time to speed process but it still took too long work was filled out ahead of time to speed process but it still took too long More
April Cromety Moore was amazing. She did a phenomenal job with my parents and we love her. She did a phenomenal job with my parents and we love her. More
Great experience here. Everyone was helpful and friendly. Check them out! From sales to finance and management, we were very pleased Everyone was helpful and friendly. Check them out! From sales to finance and management, we were very pleased More
We had an exceptional car buying experience with April Cromety. She was the consummate professional, extremely knowledgeable, and her customer service was top notch. This was an easy and pleasurable car b Cromety. She was the consummate professional, extremely knowledgeable, and her customer service was top notch. This was an easy and pleasurable car buying experience. More









