Heritage Toyota Owings Mills

The minute I stepped into the dealership, I was greeted by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I wa by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I was looking for price wise and he gave me a quote. I shopped around to different dealerships, and was not given the same friendly service, dealt with unknowledgeable salesman, and was quoted higher prices. The more I looked, the more comfortable I felt coming back to R&H. Overall, I was very pleased with the service and I appreciated Dennis' bottom line pricing from the start. I could tell he was busy, but he always had time to deal with me, no matter what other deals he had going on. I will highly recommend Dennis and R&H to anyone I know that is looking to buy a car, and will come back to them once Im ready for my next car. Sincerely, Eric Black More

I leased a new Toyota Camry XLE was extremely satisfied with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the finance manager who was also customer service oriented. Overall I was extremely satisfied with the level of customer service and very happy with my new vehicle. More

i went in just to look and sam, without any pressure to me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, a 95 camary had just blown up.... sam is excellent and very seasoned in his work. honestly, no salesmanship, just what was necessary to make the the sale and make the customer extremely satisfied. he also has great skils in that he has called me several times to make sure i am happy. More

Carlos was knowledgable and a pleasure to deal with. He made certain that I obtained the car with the exact options that I requested, without the superfluous options that I did not want. He also explained made certain that I obtained the car with the exact options that I requested, without the superfluous options that I did not want. He also explained in detail how all of the features worked. Buying from Carlos and especially R&H Toyota was an enjoyable experience...no hassle...no pressure...the right car at the right price. You can't beat it! More

Mr. Subido was extremely patient with all of my questions. He showed me different cars and the difference in quality among them. He was very helpful with his recommendations, since I wasn't exact questions. He showed me different cars and the difference in quality among them. He was very helpful with his recommendations, since I wasn't exactly sure which new car I was most interested in. Overall, he was very kind and I would definitely recommend him to any one I know that is interested in buying a car from your dealership. More

Buying my new Highlander was a very good experience. There was very little going back and forth, R & H was willing to give me what I was looking for in both price and trade-in. I have been dealing with There was very little going back and forth, R & H was willing to give me what I was looking for in both price and trade-in. I have been dealing with R & H for many years, and I hope the relationship continues. So recommending R & H is a no brainer. More

I am very satisfied with the dealership especially to Carlos Subido for assisting me in purchasing this wonderful family vehicle. Now, my wife and I do not have difficulties any more in placing our baby Carlos Subido for assisting me in purchasing this wonderful family vehicle. Now, my wife and I do not have difficulties any more in placing our baby in the infant care seat at the back because the 2011 Sienna SE is very useful compared to our previous vehicle that we trade in which is the 2-door scion tc. I really appreciate all the effort of all the staff who helped me throughout the entire process of purchasing this mini-van. Special thanks to Carol Michael, Patrick Jensen, and especially Carlos Subido for their extraordinary customer service. I am very much satisfied and I love my car! =) More

Best deal around on a new car - 0% financing + 2 yrs. free maintenance, plus Toyota reliability. Sales staff is direct and does not try to play games. Great selection as well. This is my second car I' free maintenance, plus Toyota reliability. Sales staff is direct and does not try to play games. Great selection as well. This is my second car I've purchased from this dealership and have recommended them to my family and friends. More

Once I made up my mind, which took me a long time (and Sam was very paitent with me), he worked quickly to get me in the car I wanted and we stayed within my budget. He was very pleasant to work with and Sam was very paitent with me), he worked quickly to get me in the car I wanted and we stayed within my budget. He was very pleasant to work with and you can tell he knows his business. I love my new Toyota!!! More