Back

Heritage Toyota Scion Owings Mills - Service Center

Owings Mills, MD

not yet
rated
88 Reviews

88 Reviews of Heritage Toyota Scion Owings Mills - Service Center

Sort by
October 01, 2020

The absolute WORST advisor I have ever encountered. Unprofessional and disrespectful beyond belief!!! I will NEVER EVER step foot in this establishment EVER again! Do yourself a favor and take your veh More

by lkt31
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alphonse Warner
Oct 02, 2020 -

Heritage Toyota Owings Mills responded

When you walk into Heritage Toyota Owings Mills, you should feel welcomed and important; we are very sorry you were not treated that way. We understand your frustration with the situation and would appreciate the opportunity to make things right. Our Customer Relations Manager, Shirley Kucera, would like to address the issues mentioned in your review, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Shirley directly at 410.753.8933 or skucera@mileone.com. We look forward to speaking with you soon.

August 17, 2020

Justine was great! He is so friendly every time I come in there and has a great attitude. He is always helpful in explaining what services I need for my car! More

by Chrissy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Ritter
July 25, 2020

Excellent Service Britt was very efficient and friendly. She keep me informed on my vehicle every step of the way. I would highly recommend her and would only use her f More

by brucecarrphoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan Braverman, Britt Thobe
Jul 27, 2020 -

Heritage Toyota Owings Mills responded

Thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help. Safe travels!

June 10, 2020

Kate was able to assist me when other service assistants were not. We had a broken "coin holder" while still under warranty and in 2 previous service sessions they said they would have to charge me to fix More

by Monty
Recommend Dealer
Yes
Employees Worked With
Kate Strumsky
Jun 11, 2020 -

Heritage Toyota Owings Mills responded

Monty, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 01, 2020

Justin is good service adviser I always try to make appointment with Justin. He does his job very well and fast, and in courteous manner. I had other service guys as well, but Justi More

by Lenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Ritter
Jun 03, 2020 -

Heritage Toyota Owings Mills responded

Lenny, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to see you soon!

June 01, 2020

Shuttle fail to pick me up at requested time of 5pm as my work day ends. They driver never showed nor call thankfully my co-worker stayed behind and eventually offered a ride to the service center. I request More

by Toyota owner
Recommend Dealer
No
Employees Worked With
Dave Bambino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Young
Jun 08, 2020 -

Heritage Toyota Owings Mills responded

Thank you for taking the time to review Heritage Toyota Owings Mills. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced with our Service Department and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. We value your business and sincerely hope to continue working with you in the future. Should you wish to discuss your experience in more detail or have additional vehicle needs please contact our Service Director, Tony Pulignani, at apulignani@mileone.com or 410.753.8948 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback.

January 21, 2020

Poor Customer Service/Misdiagnosis I brought my car in due to having no heat and asked the staff to diagnose and see what the issue was. I was informed that it was a faulty thermostat. More

by TracyO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Young, Alphonse Warner
December 09, 2019

On December 9, 2019, I was scheduled for body work on my Toyota and scheduled maintenance. When my husband and I entered the office to fill out the paperwork and my husband started to sit down and was told More

by Fannie
Recommend Dealer
No
Employees Worked With
Jeff
Dec 09, 2019 -

Heritage Toyota Owings Mills responded

Hi Fannie. Thank you for taking the time to review Heritage Toyota Owings Mills. We value our customers’ insight and appreciate you bringing this issue to our attention, as this is not our way of doing business at any of our MileOne stores. Our goal is to meet then exceed the expectations of all our customers and are very disappointed this did not occur. When you walk into our dealership, you should feel welcomed and important; we sincerely apologize you were not treated this way. We have reviewed your comments and concerns with our management team and service staff to ensure this doesn’t happen to another customer moving forward. Also, we appreciate you taking the time to speak with our Service Director, Tony Pulignani, regarding your experience. As discussed, please contact Tony directly at apulignani@mileone.com or 410.753.8948 if have any further questions or future vehicle needs and he will be happy to help. Again, thank you for your time and consideration.

September 26, 2019

Advisor gave false information This Advisor gave me false information about my RAV4 Hybrid transmission service. He told me the transmission was "flushed" and a Flush Kit with some More

by mpmiller37
Customer Service
Recommend Dealer
No
Employees Worked With
Jake Gold
June 22, 2019

Unsanitary service and Poor response to clients complaint Very disappointing, offensive, and disgusting! Went there for scheduled service. I got my car back with stinky driver's seat, a very offensive body od More

by Pablo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Young, Britt Thobe
Jul 10, 2019 -

Heritage Toyota Owings Mills responded

Thank you for taking the time to review Heritage Toyota Owings Mills Service Center and speaking to our General Manager, Aaron Veerothai. We sincerely apologize for your less than positive experience with your car seat. As discussed with Aaron, we will be doing a professional complete detail to your vehicle and providing you with a loaner for the day. Should you have additional concerns in the meantime, please contact Aaron directly at aveerothai@mileone.com or 410.753.8917.

2
...