Heritage Volkswagen of South Atlanta

WOW, Where do I start??? Okay, my VW Customer WOW, Where do I start??? Okay, my VW Customer relationship began with Heritage about two years ago when I wandered in to check out one of the new a WOW, Where do I start??? Okay, my VW Customer relationship began with Heritage about two years ago when I wandered in to check out one of the new additions to the VW family, the EOS. Unlike most other dealerships, I was able to browse the lot, come inside and decompress before being asked how can I be assisted. Ron Douglas greeted my husband and I and listened to all the details of what I was looking for. I explained that I was just looking, but would like to see what was available and what was coming out (it was the end of the year). We zoomed in on one, checked out all the goodies and took a look at some numbers to see if we were ready to take the new car plunge. The last time I bought a new car was May 12, 1998, a then brand new VW Cabrio. So I needed to be updated on all the bells and whistles and the "slight" increase in price. We sat around a table and crunched some numbers, but I just wasn't ready to commit. No problem, no hard feelings, Ron said he would be happy to assist us when we were ready to make it happen. Fast forward two years later. The previously mentioned 98 VW Cabrio asked to be retired to the garage so it was time to get a new "Roadrunner". I knew exactly where to go. I drove my Baby (the Cabrio) to the dealership, walked into the lobby and around the corner walked Ron and yes he actually remembered me! I told him I was getting close to having to make a decision on a new car. We walked the lot. His first question was whether or not I was trading in. I said no and we moved on. This was rare. Other dealerships will hound you to death to pay pennies on the dollar for a trade, but he knew how much my Cabrio meant to me. Then I found the EOS that had my name all over it. I did not even need to test drive it, I knew she was mine. Ron did insist we take a quick drive with the top down with him as my chauffeur, I will admit I am glad I did (when would I ever be in the passengers side of my new car again). I think I enjoyed the test drive better than if I had driven. We walked inside, Ron brought me a bottle of water and there I sat (this time my Hubby tuned in from Kuwait via cellphone). Ron worked the numbers and they crunched my way!!! To make it even better all the paperwork was in order before I signed the deal and every simple detail was reviewed (Thanks Todd). It was time to take my BabIES home. I drove myself so Ron coordinated everything for me to get my Cabrio and my new EOS home. I truly could not have asked for better customer service.... Now that's awesome!!! Two years worth of effort to let me know that EVERY customer that comes to Heritage is valued!!! More

Volkswagens reputation speaks for itself, however the treatment we recieved at this dealer was by far the best I have ever experienced. They have an excellent and user friendly store, the people there we treatment we recieved at this dealer was by far the best I have ever experienced. They have an excellent and user friendly store, the people there were very open, respectful and accomodating. I was especially impressed with the sales man. Mr. Wright was there with all the right answers delivered in a professional manner. They are are pleasure to do business with . More

Ron Douglass and the rest of the staff helped me with a smooth used car transaction. Ron was very professional and personable and followed through on everything he promised. I had been to at least 5 deal smooth used car transaction. Ron was very professional and personable and followed through on everything he promised. I had been to at least 5 dealerships before meeting Ron and Heritage VW provided the best deal without playing games. Next time I am looking for a car, I will come to Ron first. More

Since we have been VW owners, my wife and I decided to visit Heritage of South Atlanta to look at new vehicles. We are retired and most likely this will be our last car. Seems funny that our first car wa visit Heritage of South Atlanta to look at new vehicles. We are retired and most likely this will be our last car. Seems funny that our first car was a VW and most likely our last. Your Mr. Ron Douglas was kind enough to assist us. He is, indeed, a credit to your organization. Friendly and courteous. Product knowledge was excellent. I was most impressed by his follow-up. While we didn't buy as we will probably wait until after the 1st of the year, some sales people would have stopped the process after we walked out of the show room. He thanked us for the visit and interest. All aspects of Heritage were reviewed. He also took us to the service department. This is an important part of why I would choose one dealer over another. Overall this was the start of a good buying experience. Any place I can get a banana or a cookie while I wait for service has to be good. Mr. Ron Douglas is a credit to your organization. No doubt I will be back after Jan 1st. We very much like the Tiguan as its the perfect size at this time in our lives. More

I had a great experience buying my last Jetta at heritage. Buying a new car can be stressful but Jeannette my salesperson, made the experience an enjoyable one from beginning end. I never felt rushe heritage. Buying a new car can be stressful but Jeannette my salesperson, made the experience an enjoyable one from beginning end. I never felt rushed or pushed to make a decision over the 3 days it took me to choose the car. She kindly answered all of my questions and found a car to be delivered overnight for me to test drive. She even gave me a ride to the rental place to drop my rental before I took ownership of my car. When I hesitated on the TDI model she listened and carefully advised me that it would fit my needs really well since I drive long distances. I am very happy with the MPG. Great job Heritage, keep up caring for your customers, and Jeannette, you are the best! More

Ron Douglas was extremely professional, proficient, and friendly. Ron and his team made my new car buying experience easy and quick with very little stress or frustration. I can easily say this was my best friendly. Ron and his team made my new car buying experience easy and quick with very little stress or frustration. I can easily say this was my best new car buying experience. Ron was able to communicate with me via email and text messaging which help to provide a quick and accurate reply to my question. More

My family and me were received at VW by Upon arriving at VW Ron Douglas who show us the Routan that we ask for he is really service oriented and also he is in very friendly and professional. I ask Ron to le VW Ron Douglas who show us the Routan that we ask for he is really service oriented and also he is in very friendly and professional. I ask Ron to let my wife drive the routan and I instantly se fell in love with the car and also my dougthers. He explain us all the car characteristics and when we ask for financing they brougth us 3 options allways honest and transparent. That day we return to home with a new Routan and as a plus with a full tank of gas. Great team and great service. Our credit was approved on less than 30 mins. Tim Lenox and Ron Dounglas rally take care of us and our car nescecities. And I never felt any kind of presure to by a car that is not common on car dealers, but Ron made the experience painless. I would recommend Ron to whomever is wanting a car. You will not be disappointed. More

I have been shopping for a vehicle for about a year and visited Heritage Volkswagen several times; each time it was about educating me of new models. The conversation stemmed around what “I” wanted in a ve visited Heritage Volkswagen several times; each time it was about educating me of new models. The conversation stemmed around what “I” wanted in a vehicle, not what was in the parking lot and available. I never felt pushed into making a decision or obligated to make the next step of purchasing. My wife and I drove again to see Ron and decided to purchase; we traded in both vehicles for two new vehicles and reduced out monthly payments. The new cars were what we had been looking for and just needed to wait for the right time, price, and sales person. I will be back to purchase a vehicle for my son when he is ready and I know the person that will be selling him a safe reliable vehicle and his name is Ron Douglas. I tried to go to other places and did not like the shell games or “let me speak with my manager” and I did not receive that at Heritage Volkswagens; I received respect and honest opinions based on my needs and best interests. I would have to say that Heritage Volkswagens does not really have sales personal; they have automobile educators that provide a customer service unlike any that I have seen in many years. If you in the market for a safe reliable vehicle and needs an honest opinion got to Heritage Volkswagen and tell them that Mark Hannah says hi. More

Upon arriving at VW we were approached by Ron Douglas in and very friendly but professional manner. Ron let me drive the tiguan and I instantly fell in love with it. When I brought my husband back to see and very friendly but professional manner. Ron let me drive the tiguan and I instantly fell in love with it. When I brought my husband back to see the car Ron was very informed on the automobile and really impressed my husband ( not an easy thing to do ). When after visiting 12 other car dealers all around Atlanta, we came back to the dealership that was our first choice. After giving Ron the very top price we could pay, Ron went to work to find us a car. Believe it or not, Ron found me the Routan ( van ) for a great price that had all the bells and whisles that we wanted. We have now had our Van for 2 days and we keep fighting over who's going to drive it. We love our car, but Ron made the experience painless. I would recommend Ron to whomever is wanting a car. You will not be disappointed. More

My experience with Heritage VW was wonderful and the sales representative was fantastic. Ask for Tim Lenox! This was my second purchase from Heritage VW in Union city and both cars were VW Beetles. The sales representative was fantastic. Ask for Tim Lenox! This was my second purchase from Heritage VW in Union city and both cars were VW Beetles. The staff is really fantastic from the Head of the Sales Force to the maintenance personnel. Thanks so much for a great experience...i will be back! More