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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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June 30, 2015
After Buying (Yet Another) Car of My Dreams, VW#5!! My new "baby" needed to go in for 'Her' Protective Coating & Interior Protection, but between my constant pain & up coming trip to the West Coast to c My new "baby" needed to go in for 'Her' Protective Coating & Interior Protection, but between my constant pain & up coming trip to the West Coast to care for my Mother-in-law, I was unable to get it in very quickly (which it needed to do). My AWESOME Salesmen; Robert & Amr (Who Also Happens to be The Store Mngr!), did the Best Deal I've Ever Seen in My Life, For Me(!!), then to top it off, Robert Himself Comes All The Way To My Home & Picks Up My Car For Me!! I don't think I've ever been taken care of soo WELL!! When 'She' was done, I was already out-of-town, & Again, Robert Personally Drove My "Baby" Home for Me!! We bought our first VW in 2002, (going from a full-size Conversion Van w/TV's, Nintendo, all leather seats, w/Maple in-lay wood, to a Diesel BUG!!) We Were Never Soo Happy In All Our Lives!! When our young daughter was Growing-Up, & she asked for more room (we had moved across country by now, to GA.), we went to our local VW dealership, & moved-up to a TDI (Diesel) Jetta, & have been buying TDI JETTA'S ever since!! I REEAALLY love my 2015 TDI JETTA!! I always say this will be the car I'll keep forever.... But, somehow, they Always find us, when we come in for service, after we've been sorta tossing around the idea of,"I wonder what the New Model's are like", or, "I wonder how much we could get for your car?"... See, we both drive a TDI JETTA!! Of course, I got the new one! Hubby got my 2010 that has been pampered & spoiled w/21,000 miles on it. SSSSHHHHH!!!! Don't let Amr know!! He'll REALLY WANT THAT ONE!!! More
by Lil'Kiss63
Employees Worked With
Virginia, Amr Hallaba, Robert McNeil, Bryant Hall
June 16, 2015
Thanks guys. I needed a newer car with better gas miles and these guys got the job done for me. Dionta and Todd both were awesome in assisting me with the process I needed a newer car with better gas miles and these guys got the job done for me. Dionta and Todd both were awesome in assisting me with the process. Keep up the good work guys. -Chuck 06/16/2015 More
by chuck123
Employees Worked With
Dionte Shaw, Todd Towns
May 05, 2015
A Great Deal I just want to say that every time I go to the Dealership they treat ne as I'm someone special, the vehicle is a great ride. I just want to say that every time I go to the Dealership they treat ne as I'm someone special, the vehicle is a great ride. More
by Billybob941
Employees Worked With
Great people, Brad Cody, Bradley Kerr
November 19, 2014
Great Customer Service Recently I took my VW CC to the Heritage Volkswagen of South Atlanta and it blew my mind. The service I received was top Notch. My car was well taken Recently I took my VW CC to the Heritage Volkswagen of South Atlanta and it blew my mind. The service I received was top Notch. My car was well taken care of and finished in a timely manner. The facility was very clean and there was a movie theater inside the service department. I was very impressed with the overall service I received and highly recommend this location to all VW owners. I was never pressured to get something done that I did not need. More
by bigham1973
Employees Worked With
Bryant Hall
September 11, 2014
Consistently Good Experience Service Heritage VW is fantastic! I've bought 2 vehicles from them and always have a good experience when I bring them in for service. And the servi Service Heritage VW is fantastic! I've bought 2 vehicles from them and always have a good experience when I bring them in for service. And the service waiting area amenities are second to none! More
by BarbaraAM
Employees Worked With
Quinton Pratt, Bryant Hall
September 03, 2014
Great Service, Better Prices I always get quick service and great prices here, it's worth the drive from intown and the waiting area is comfortable with a nice theater and separat I always get quick service and great prices here, it's worth the drive from intown and the waiting area is comfortable with a nice theater and separate internet café. More
by bunnie30305
Employees Worked With
Gil Saunders, Bill Kenny
August 26, 2014
The best customer service! My experience was a total pleasure.. Every detail of the work done on my 2012 Passat was explained before and after the service was completed. . The My experience was a total pleasure.. Every detail of the work done on my 2012 Passat was explained before and after the service was completed. . They had me in and out in a timely manner. My appointment was the first of the morning. so the beverages, fruit, and doughnuts that were made available were right on time! More
by monicaaprothro
Employees Worked With
Dexter Thompson
July 14, 2014
Great Service I always enjoy bringing our CC in to Heritage VW. Brad is always very helpful and courteous, and the work done is excellent. I love that they washed I always enjoy bringing our CC in to Heritage VW. Brad is always very helpful and courteous, and the work done is excellent. I love that they washed my car for me too! Great customer service. More
by buchanan.meredith
Employees Worked With
Brad Cody
December 05, 2012
I came in to get my car serviced and while I was waiting I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin i I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin in the service department did really well with me as well. I ended up buying a new car because of the knowledge that Dre had and the offer that I was given I couldn't pass it up. Kevin in the service department made sure that the car was detailed very well and also gave really good customer service. I was very impressed and I was treated with the utmost respect and with VIP treatment I thank you and will do business with Heritage Volkswagen in the future, my next car will be with them. More
by see_edwina
Employees Worked With
Dre David
June 25, 2012
I actually felt betrayed. We've been going to Heritage I actually felt betrayed. We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers f I actually felt betrayed. We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers for service or repairs. A couple of months back, we noticed that oil was, for lack of a better word, "disappearing" from our little 2003 Turbo Beetle. No oil on the carport, no smoke out of the exhaust and no oil smell ... ever. So we took it to Heritage South and they diagnosed the problem as a bad head gasket. $500 repair. For us, $500 isn't dinner money, but if that was going to keep us us from investing $50 a month in Castrol Syntec, it would be well worth the money. So that's what we did. So I checked the oil yesterday morning and it wasn't even showing on the stick, so off to our trusted friends at Heritage South we go. The assistant service manager informed us that the 'repair' that they'd made previously was a problem at the time, but that now our problem was a bad timing belt housing gasket, and for the bargain basement price of $1300 they would be happy to replace it. It really bothered me that he totally dismissed the fact that the first repair changed nothing whatsoever. It was as if he was trying to justify the misdiagnosed and unnecessary repair. We didn't want money back or anything; we simply wanted to know where the 18 quarts of oil had 'disappeared' to. When I asked him where the oil might be disappearing to, he just tap-danced around the question, was curt and generally treated me like an idiot. I was very surprised as Heritage had been so forthcoming and helpful in the past. I really hope this was an anomaly, but either way, we won't be using their services again. More
by Chuck Cooke
Employees Worked With
Bryant Hall
