Heritage Volkswagen of South Atlanta - Service Center

I have purchased five VWs over the past four years and have had only positive experiences at Heritage. The sales staff (Robert McNeil) and the service staff are the reason that I keep coming back. It is have had only positive experiences at Heritage. The sales staff (Robert McNeil) and the service staff are the reason that I keep coming back. It is obvious that the owners and managers place a high emphasis on customer care...Lionel and his co-workers bring great skills and care to the job. I would support this dealership even if I didn't like the cars. I can rest knowing that my family members are driving cars that are well-maintained by great people....I will continue supporting Heritage as long as they have people of quality working for the dealership. More

I returned there for a warranty repair of the rear doors window seals and they scratched one door and some how totaly gotten the other door compleatly out of alinement the door was sticking out a good 1/2 i window seals and they scratched one door and some how totaly gotten the other door compleatly out of alinement the door was sticking out a good 1/2 inch at the top. I returned it and they adjusted it only to make things worse by adjusting in the top and now the bottom was out 1/2 inch and then adjusted the front door trying to match up to the rear, now both doors are out and none of the boby lines match up. The car now looks as if it has been wrecked and very poorly reassembled. another return only more disapointment. Doors are still out, other door still scratched. They offered a replacement car, at a cost of an extra $7000.00 cost to me. The car is a new Jetta 2006 TDI. Purchased in August 2006 problem with seals were noted with in a couple of weeks and took untill December 22, to arive for the repair and all the problems began. They messed it up and I get to pay for it!!! Very Unhappy Volkswagon, Not for long Owner. My and my last. More