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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
839 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 839 reviews

January 11, 2024

My experience was an outstanding one. I was acknowledged as soon as I arrived and taken care of.. More

by ejaysu88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Jan 12, 2024 -

Herrin-Gear INFINITI responded

Thank you for sharing your outstanding 5-star experience with us! We're thrilled to hear that your visit to Herrin-Gear INFINITI's service department was met with prompt acknowledgment and excellent care. Customer satisfaction is our top priority, and your positive feedback reinforces our commitment to providing exceptional service. We appreciate your support and look forward to delivering the same level of excellence during your future visits.

Helpful
January 11, 2024

Upon leaving the downtown Jackson area the message screen indicated I was beyond the oil/filter change milage. My car was serviced without an appointment. More

by gmoore532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Jan 15, 2024 -

Herrin-Gear INFINITI responded

Thank you for sharing your positive experience with Herrin-Gear INFINITI's service department! We're pleased to hear that we could accommodate your oil/filter change without an appointment, and we appreciate your business. Our goal is to provide convenient and efficient service, and we're glad your expectations were met. If there's anything more we can assist you with in the future, please don't hesitate to reach out. We appreciate your 5-star rating and look forward to serving you again.

Helpful
December 31, 2023

Very nice and professional workers. The wait was not long and the service was excellent. More

by mccornellnicretia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Jan 02, 2024 -

Herrin-Gear INFINITI responded

Thank you for sharing your experience with us! We're thrilled to hear that our service team provided you with excellent and prompt service. Ensuring a pleasant and efficient visit is what we aim for, and we're delighted that our team's professionalism made your wait time minimal while delivering top-notch service. We appreciate your kind words and look forward to serving you again for all your automotive needs!

Helpful
December 28, 2023

The service advisor was very helpful and even washed and vacuumed my vehicle after an oil change and tire rotation. Also, Tricia found a discount on my tire replacement without being asked. This was very More

by rmorgigno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Jan 02, 2024 -

Herrin-Gear INFINITI responded

Thank you for sharing your exceptional experience with us! We're thrilled to hear that our service advisor, Tricia, went above and beyond to assist you during your visit to Herrin-Gear INFINITI's Service Department. It's fantastic to know that Tricia's proactive approach in finding a discount for your tire replacement and ensuring your vehicle received that extra care with a wash and vacuum made a difference. Your appreciation means a lot to us! Thank you for choosing us and for taking the time to recognize our efforts. We look forward to providing you with continued exceptional service again soon!

Helpful
December 11, 2023

When I bring my vehicle to be serviced, I am always greeted with a smile and a friendly attitude. More

by almawynn100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Dec 16, 2023 -

Herrin-Gear INFINITI responded

Thank you for your wonderful review! We're delighted to hear about your positive experiences at our service department. Greeting you with a smile and a friendly attitude is our way of showing our commitment to exceptional service. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do to enhance your visits further, please feel free to let us know. Thank you for choosing Herrin-Gear INFINITI!

Helpful
December 10, 2023

Danny and the others are great salesmen. They all made sure that I was happy and taken care of in choosing my new Infinity QX60. Shout out to the great team! I am enjoying the ride, can't w More

by mustangsally
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Danny, Tim Gray, Eric Thomas
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Dec 16, 2023 -

Herrin-Gear INFINITI responded

Thank you for your amazing review! We're thrilled to hear that Danny and our team provided exceptional service at our sales department. Ensuring your satisfaction and making sure you were well taken care of in choosing your new INFINITI QX60 is what we aim for. It's wonderful to know you're enjoying the ride and looking forward to sharing the theater system experience with your grandkids—we're sure they'll love it too! We'll make sure to pass your compliments along to our team. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Herrin-Gear INFINITI!

Helpful
December 09, 2023

Randy is always professional and upfront. Car was vacuum. If workers are not available he does it himself. More

by Binky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Dec 16, 2023 -

Herrin-Gear INFINITI responded

Thank you for your outstanding review! We're thrilled to hear about your positive experiences with Randy at our service department. His professionalism and upfront approach truly embody our commitment to exceptional service. Going the extra mile, even vacuuming the car himself when needed, reflects our dedication to ensuring a top-notch experience for you. We'll be sure to pass along your appreciation to Randy. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Herrin-Gear INFINITI!

Helpful
December 04, 2023

Tricia was such a great help with my car. Any time I called she kept me update on the service. She helped me with my warranty questions. It was a honor to have her helping me. This is the sec More

by Hank00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Dec 06, 2023 -

Herrin-Gear INFINITI responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Tricia at our service department. Providing great assistance and keeping you informed is what we aim for, and we're delighted that Tricia's support, especially with your warranty queries, has been valuable to you. We appreciate your loyalty as a returning customer and wish you a Merry Christmas from all of us here at Herrin-Gear INFINITI! Should you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing us!

Helpful
December 04, 2023

PATRICK WERE VERY RESPECTABLE! WERE THERE FROM START TO FINISH! UPDATED ME ON EVERYTHING! THE Atmosphere were nothing but Negative frm everybody especially the reception ! THANK Y More

by ttoney1193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taryn Williams
Report | Print
Dec 06, 2023 -

Herrin-Gear INFINITI responded

Thank you for your outstanding review! We're thrilled to hear about your positive experience with Patrick at our service department. Providing respectful and comprehensive service is our priority, and we're delighted that Patrick's commitment to keeping you updated from start to finish left such a positive impression. Your appreciation means a lot to us, and we're grateful for the opportunity to assist you. Should you have any further needs or questions, please feel free to reach out. Thank you for choosing Herrin-Gear INFINITI!

Helpful
November 17, 2023

Patrick took care of us, like he said. Really satisfied. Took no time to get my work done on the car More

by troym249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Nov 23, 2023 -

Herrin-Gear INFINITI responded

Thank you for your outstanding 5-star review! We're thrilled to hear that Patrick provided excellent care at Herrin-Gear INFINITI in Jackson, MS. It's wonderful to know that he was friendly, helpful, and ensured that your vehicle's service was completed promptly. Your acknowledgment of Patrick's service means a lot to us. If there's anything more we can assist you with or if you have any further inquiries, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

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