Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

Thank you for your fantastic 5-star review! We're thrilled to hear that Tricia provided you with the best professional service at Herrin-Gear INFINITI in Jackson, MS. Your kind words about Tricia's service mean a lot to us. We'll be sure to share your appreciation with her. Should you need anything else or have further inquiries, please don't hesitate to reach out. Your satisfaction is our top priority, and we're grateful for your trust and support. Thank you for choosing us!

Herrin-Gear INFINITI responded

Thank you for your fantastic 5-star review! We're thrilled to hear that you had an awesome service experience, as usual, at Herrin-Gear INFINITI in Jackson, MS. Your continued satisfaction with our service on your QX60 means a lot to us. Tricia's dedication to keeping you updated and well taken care of is greatly appreciated. We'll make sure to pass on your kind words to Tricia. Should you need anything else or have further requests, please feel free to reach out. Your feedback is invaluable, and we're honored to have your trust. Thank you for choosing us!

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with our sales department at Herrin-Gear INFINITI! We're delighted to hear that Antonio and Marcus went above and beyond to ensure a smooth process, allowing you to get exactly what you wanted. Providing exceptional service is our priority, and we appreciate your kind words. If there's anything else we can assist you with or if you have additional feedback, please don't hesitate to reach out. Congratulations on your new vehicle, and we look forward to serving you again in the future!

Herrin-Gear INFINITI responded

Thank you for taking the time to share your positive experience with Randy and our service department at Herrin-Gear INFINITI! We're thrilled to hear that Randy's informative and accessible service, along with the update texts on the day of service, contributed to your satisfaction. Providing clear communication and keeping you informed is a priority for us. Your feedback is valuable, and we're grateful for the opportunity to serve you. If there's anything else we can do for you or if you have additional feedback, please feel free to let us know. We look forward to assisting you in the future!

Herrin-Gear INFINITI responded

Dear valued customer, Thank you for sharing your positive experience with our sales department at Herrin-Gear INFINITI! We're thrilled to hear that Marcus was a great partner, kept his word, and ensured you received exactly what you wanted. Providing excellent service and meeting our customers' needs are our top priorities. We appreciate your feedback, and if there's anything else we can assist you with or if you have additional comments, please feel free to let us know. We look forward to serving you again in the future!

Herrin-Gear INFINITI responded

Thank you for your loyalty over the past 18 years and for taking the time to leave us a stellar 5-star review! We're delighted to have been of service to you consistently. Our team at Herrin-Gear INFINITI in Jackson, MS, truly values your continued trust. If there's anything you ever need or if we can enhance your experience further, please feel free to reach out. Here's to many more years of great service!

Herrin-Gear INFINITI responded

We appreciate your feedback regarding your recent visit to our service department, and we're genuinely sorry to hear about the issues you encountered during your appointment. First and foremost, we apologize for the extended wait time you experienced, especially with an appointment. Your time is valuable, and we understand the frustration this caused. We are actively working on improving our efficiency to ensure a smoother and more timely service for our valued customers. We also regret that your vehicle wasn't washed as part of our service. This is certainly a part of our standard procedure, and we apologize for any oversight on our part. Regarding the quality of customer service, we take your feedback seriously and will use it to continue to enhance the service experience for our customers. We are committed to providing excellent service, and we apologize for any shortcomings you encountered. We would like to make amends for your less than satisfactory experience. Please feel free to reach out to Shanehan Westphal, our General Manager, at 601-985-3304 or via email at shanehan.westphal@herrin-gear.com. Your feedback is important to us, and we want to discuss how we can improve and ensure your future visits meet your expectations. Thank you for sharing your concerns, and we look forward to the opportunity to serve you better in the future. Your satisfaction is our priority, and we appreciate your feedback in helping us achieve that.

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback regarding your recent experience with the INFINITI Service Department at Herrin-Gear INFINITI. We appreciate your honest review and are glad to hear that, despite a slow start, we were able to address and resolve the issue with your SUV. We apologize for any inconvenience you may have experienced due to the duration of the service. At Herrin-Gear INFINITI, we strive to provide efficient and timely service, and your feedback is invaluable in helping us improve in this aspect. It's fantastic to hear that your SUV is now working as if it were brand new. Your satisfaction and confidence in our service are of utmost importance to us, and we are pleased to have been able to deliver on that promise. If you have any further questions or concerns or if there's anything more we can do to enhance your experience in the future, please do not hesitate to reach out to us. We look forward to serving you again and ensuring that your future visits are nothing but exceptional. Thank you for choosing Herrin-Gear INFINITI for your automotive needs. We greatly appreciate your business and trust.

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a wonderful 5-star review about your experience with the INFINITI Sales Department at Herrin-Gear INFINITI. We are thrilled to hear that you had an excellent experience, and we appreciate your kind words and recommendations. Providing exceptional service and ensuring our customers are well taken care of is our utmost priority, and we are delighted that you felt the team at Herrin-Gear INFINITI did just that. It's great to hear that our Sales Manager, Mr. Tim Gray, was able to explain the process thoroughly and provide helpful assistance throughout your purchase. We are overjoyed to know that you are enjoying your new vehicle. Your recommendation to others is the highest compliment we could receive, and we thank you for your trust in us. If there is anything more we can do to assist you in the future or if you have any questions, please don't hesitate to reach out. We look forward to serving you again and providing you with continued outstanding service. Thank you for choosing Herrin-Gear INFINITI, and we wish you many enjoyable miles in your new vehicle!

Herrin-Gear INFINITI responded

Thank you for taking the time to leave such a glowing 5-star review of our valet service at the INFINITI Service Department at Herrin-Gear INFINITI. We are thrilled to hear about your positive experience, and we appreciate your kind words. It's wonderful to know that our team was prompt, efficient, and courteous during your visit. Ensuring our customers' comfort and satisfaction is a top priority, and we are delighted to hear that you felt well taken care of by our staff. At Herrin-Gear INFINITI, we aim to provide not only exceptional service but also cost-efficient solutions to meet your automotive needs. Your feedback reinforces our commitment to delivering value to our valued customers. If there is anything else we can do to enhance your experience or if you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to the opportunity to serve you again and to continue providing you with the outstanding service you deserve.