Hertrich Ford Lincoln of Milford

3rd and last vehicle purchased. No knowledge of product sold. GM was rude and lied/sleazy. Found out after purchasing that he was the responsible person for the product (Roush) info No knowledge of product sold. GM was rude and lied/sleazy. Found out after purchasing that he was the responsible person for the product (Roush) information. They should be removed from being a Roush dealer. Will Not recommend them to anyone More

Great dealership. Thank you to Sheldon who was the salesman. He was a very honest straight forward guy who made the purchase work smoothly. Awesome salesman. He was a very honest straight forward guy who made the purchase work smoothly. Awesome More

responding to a CarGuru notice about a 2007 Solris The sales rep, Shawn Davis, was very welcoming, got us thru the process very quickly and smoothly, even had the car transported to me in Salisbury. The sales rep, Shawn Davis, was very welcoming, got us thru the process very quickly and smoothly, even had the car transported to me in Salisbury. Took a big load off me of trying to find someone to drive me back Millsboro. More

Unbelievable Service! David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every mom David "Ducky" Sheetz is a miracle worker. He found a perfect vehicle for my wife & I - the third straight car we've purchased from him. From every moment, and during every interaction, he has supported every purchase we've made, above and beyond the call of duty. More

Best sales person ever!!! Shawn Davis is your guy for sure. I have purchased many vehicles in my life and never had such a smooth experience. He has had my business for the pa Shawn Davis is your guy for sure. I have purchased many vehicles in my life and never had such a smooth experience. He has had my business for the past six years and multiple vehicles. I would never go anywhere else. More

Excellent Great experience !! Shawn Davis helped me out of a bad situation without having to just settle on a car. He goes above and beyond for you. I would d Great experience !! Shawn Davis helped me out of a bad situation without having to just settle on a car. He goes above and beyond for you. I would definitely recommend going to see him. More

Well worth the trip After several conversations with Kurt Ruffing, we decided to make the 600 mile trip to Milford Delaware to finalize the details of our purchase. Upo After several conversations with Kurt Ruffing, we decided to make the 600 mile trip to Milford Delaware to finalize the details of our purchase. Upon arrival we were greeted by friendly,helpful people who were all eager to assure we were attended to Sales manager Mike Croce and his staff were very transparent and open about all phases of the process, and everything went just as planned and described before we set out on our journey. We drove past many Ford dealers along the way, and, would do so again for our next new vehicle. Hands down the best experience ever. Kudos to Hertrichs, GM Kurt Ruffing, and the entire staff. More

Service sucks Do not stand behind their service agreement. Not very friendly once u have bought the vehicle. Never recommend them. The salesman was great but the se Do not stand behind their service agreement. Not very friendly once u have bought the vehicle. Never recommend them. The salesman was great but the service September needs help. More

I would highly recommend this dealership! Found the car I wanted for an amazingly fair price (no haggling necessary!) and it was new with all of the features I wanted and our sales person was Found the car I wanted for an amazingly fair price (no haggling necessary!) and it was new with all of the features I wanted and our sales person was responsive and helpful with every question. The staff members we spoke with were all very pleasant and easy to work with. Our sales person was Kurt and he was absolutely amazing! Kurt emailed details back and forth and even had the paperwork and car together amd ready to go before I glt there. Looking for a car was very stressful and this dealership made it right by making my first car buying experience significantly less stressful and way easy. More

Bait and switch, Go back on what they say. Told me they would give me between $30K-$35K for my trade. Sit down and they say $25K. Really? GM threw the young salesman under the bus saying that h Told me they would give me between $30K-$35K for my trade. Sit down and they say $25K. Really? GM threw the young salesman under the bus saying that he never said that when the salesman told me on the test drive that he did when I questioned him numerous times on it. He kept saying that "thats what he said".I even saw it written on my sales sheet that he took over to the GM. That was only 1 lie there were more but I didn't want to get the salesman in trouble. When I first went there I told him I get Z plan pricing. He went to GM and the GM asked for the PIN number. I had not got it yet because I did not pick the vehicle yet. Then the salesman said the GM said that with $11K off MSRP that it is a better deal than the Z plan anyway. Soooo lie 2 was when the GM sat with me and said that the salesman never said anything about the Z plan. B.S. there is no way that the young salesman knew that there was a PIN associated with the Z plan unless the GM told him. Then the MSRP was $44,530 and I was told that there is a true $11K off (written real big on the windshield)the MSRP. Guess what?? they raised the price up $2K more saying that they do not go off the "final MSRP" on the sticker but the one that is listed in the options before the factory takes off any package discount. VERY DECEITFUL! News flash...MSRP is the final number written real big on the sticker. So advertising $11K off MSRP is a scam. THEN I kept asking the salesman for the keys to my truck so I could leave and I kept getting delayed. Finally after the General Manager tried to belittle me and make me feel stupid I started getting angry and I got my keys back so I could leave. BEWARE OF Hertrich Ford!!! More