Herzog Meier Volkswagen

WORST CUSTOMER SERVICE OF ANY CAR DEALERSHIP I’VE EVER GONE TO. I would give zero stars if I could. We came here twice to get our Volkswagen’s included maintenance and repairs related to recalled door han GONE TO. I would give zero stars if I could. We came here twice to get our Volkswagen’s included maintenance and repairs related to recalled door handles for our ID.4, and both times have been absolutely terrible customer service. The first time we went it was because we got an email from Volkswagen saying our car was due to for included maintenance, so we made an appointment and came in, just to be told that in actuality the email was wrong, and they didn’t have the parts for the recall either; it was very inconvenient and a big waste of time since we have a newborn baby and we are both disabled, so getting out of the house isn’t easy for us, and I told them they should change their system so that doesn’t happen to other customers and waste their time too. Then we rescheduled the maintenance for when it was actually due. The man who we were dealing with at that first appointment, Nic Perez, was very rude and it was clear he didn’t care at all how their system had made our lives more difficult for no reason; he told us that typically maintenance takes all day, they can’t just finish it in a few hours while you wait like other dealerships I’ve been to do, but he assured us that when we came back for the second appointment there would be a free shuttle to take us home while we wait and then bring us back when the car is ready. Nic even said that he put a note in our appointment about needing the shuttle, so that it would be ready to go for us. So today, a few months later when it’s time for the second appointment, we go to drop the car off and Nic is behind the counter again at the maintenance desk, and he told my husband that they’ve gotten rid of the shuttle service entirely; he made no apology for our inconvenience, nothing, and then suggested getting an Uber or Lyft (which is an expense we can’t afford in this economy). I can’t believe that they didn’t even have the decency to call us to let us know that the shuttle service we’d be depending on was being canceled so that we could make other arrangements, they just told us the day of, even when there was a note about it on the appointment. Once again, it’s crappy customer service from Nic Perez and lack of any consideration for the massive inconvenience customers will face of not having their car for an entire day (without even a reasonable estimate of when servicing will be finished); for a family like mine with mobility problems and a baby, who can only afford one vehicle, that is huge! This is the closest Volkswagen dealership to our home, but we will NEVER come back here after the horrible customer service and complete lack of consideration we’ve experienced at the maintenance department here. We’ll be going to Dick Hannah Volkswagen in Gresham, where the customer service is much better and the maintenance department gets things done as quickly as possible when they know you’re waiting on your car. More

I can not stress enough how horrible an experience it was dealing with these people. My wife purchased a certified pre-owned Tiguan from them around 2019, got the extended warranty and kept up with all ma dealing with these people. My wife purchased a certified pre-owned Tiguan from them around 2019, got the extended warranty and kept up with all maintenance through them (paying a premium instead of going to a third party). Immediately when the warranty expired, a different VW dealership said they found metal in the oil pan, most likely caused by the wrong oil being used. We reached back out to Herzog-Meier for a second opinion and to see if they could help us out since they were the only ones who performed the maintenance. They refused to offer any assistance outside of charging full retail for a new engine. They didn't look at the vehicle or follow through with any other help. I owned an auto shop for several years and have worked with people from all parts of the community to help them financially, when dealerships show they don't care about their customers. And, from my experience, this dealership could care less about its community. More

I had the pleasure of working with Jenna at Herzog Meier when I needed help with my VW ID.4 tire, and I couldn't be more impressed! She was incredibly knowledgeable, professional, and attentive throughout t when I needed help with my VW ID.4 tire, and I couldn't be more impressed! She was incredibly knowledgeable, professional, and attentive throughout the entire process. Jenna took the time to explain the issue with my tire, provided clear options, and made sure everything was taken care of promptly. Her friendly and helpful attitude made the whole experience stress-free, and I truly appreciate her excellent customer service. Highly recommend working with Jenna if you need any assistance at Herzog Meier! More

I have had nothing but stellar customer service from Jenna in the service department. She manages every detail with compassion, efficiency and grace. I told her I had purchased an extended warranty on m Jenna in the service department. She manages every detail with compassion, efficiency and grace. I told her I had purchased an extended warranty on my 16 year old GTI (from a different car lot) and she went straight to work advocate and providing evidence. She has saved me $1000's in repair costs. More

Always purchase my vehicle's at Herzog Meier , this will be my 6th. Isaac and Jordan are the best ! be my 6th. Isaac and Jordan are the best ! More

We worked with Alex when looking into compact SUVs. I appreciate everything he did for my wife and I. He was an awesome representative to work with and we enjoyed our time with him. He is an asset to H I appreciate everything he did for my wife and I. He was an awesome representative to work with and we enjoyed our time with him. He is an asset to Herzog Meier. Words cannot express how awesome and helpful he was. If you decide to get a Volkswagen. I would recommend you work with Alex every time. More

The top service rep is nic perez :) he goes above and beyond to make the customer happy ! Ive been going to herzog m vw for over 20 years. Theres no one better than herzog m !! I was worried about my ca beyond to make the customer happy ! Ive been going to herzog m vw for over 20 years. Theres no one better than herzog m !! I was worried about my car and nic made my worries fly away:) he even helped me get a lyft to get my wallet... hes a wonderful person who cares More

Mike Krewi was a great salesman to work with when getting my ID.4. He was patient, and it always felt like he put my interests first. He even came and picked me up from my home so I could drive the vehicle h my ID.4. He was patient, and it always felt like he put my interests first. He even came and picked me up from my home so I could drive the vehicle home. He was such a great conversationalist that we missed the exit! Overall, a great car and a great experience. More

I worked with Mike and he did a great job. He helped facilitate a dealer trade for our new Atlas. He drove to Seattle to pick it up just in time for a long Holiday weekend scheduled trip. T He helped facilitate a dealer trade for our new Atlas. He drove to Seattle to pick it up just in time for a long Holiday weekend scheduled trip. Thanks again for a great experience. More

For the first time in my life, I bought a car in a foreign country. Although we were born in different places, Mike, like my father, he's helped me through my car purchase from the beginning to the en foreign country. Although we were born in different places, Mike, like my father, he's helped me through my car purchase from the beginning to the end. It was great experience! Also, I appreciate to Adam for his kindness! More