Hewlett Volkswagen

Hewlett Volkswagen
7951 Hewlett Loop Road
Georgetown, Texas 78626

Sales: (512) 681-3500
Service: (512) 681-3500
Parts: (512) 681-3522

Manufacturer: Volkswagen

HewlettVW
Most Reviewed Employees
Russell Blackstone Russell Blackstone
E-Commerce Director
John Chauvin John Chauvin
GM
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
109 Reviews
Hewlett Volkswagen

Overall Score: 5 Star Rating4.9



About Hewlett Volkswagen
Certified: Hewlett Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Hewlett Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Hewlett Volkswagen
Hewlett Volkswagen is Austin Metro's favorite VW dealer. We are the best source for new and Pre-Loved Certified Volkswagens in Central Texas. We serve an area from Waco south to Killeen, Salado, Round Rock, Cedar Park, Leander, Pflugerville, Hutto, Taylor, Austin, Lakeway, Westlake Hills, Kyle, Buda, San Marcos, San Antonio, Canyon Lake, Boerne, Kerrville and the Hill Country. Hewlett VW is a member of the exclusive Wolfsburg Club, the elite group of the top 40 performing Volkswagen Dealers in the United States. In addition to Parts, Service and support of VWs, we offer financing, including Volkswagen Credit's International buyer financing for Foreign Business professionals relocating to the USA from overseas without established credit.


KatieA
3/12/2012 12:18:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Roberts

My Review of Hewlett Volkswagen:
I can't say enough good things about this dealership, I knew exactly what I wanted and they didn't waste my time trying to sell me something I didn't! Rick Roberts, who has been with VW for 30 years - (how often do you see that?)is very knowledgeable about all things VW. As they didn't have what I wanted on the lot, he ordered it for me.
Communication was great, Rick kept me apprised of the status of my order all the way.
Finance was painless, I got a fair trade in on my vehicle and I left with exactly what I wanted! It just doesn't get better than that!
Almost forgot to mention, I drove 200+ miles to this dealership because my nearest one isn't as friendly, clean, classy or knowledgeable.

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erb_julia
1/31/2012 12:39:20 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Dunigan

My Review of Hewlett Volkswagen:
Mike Dunigan= Amazing car salesman. he helped me get my dream car and they (people involved) would not let me leave without the car I wanted there was never talk about, well lets see if we can get you into something else...they helped me and had the time and compassion to work with the customer. not only do i live far away the e-mails and calls to make sure we knew what we wanted and keep us updated, just nice overall so happy I got my car from there. Will recommend anyone else to Hewlett VW!

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tonyaw
12/16/2011 11:07:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Lakey

My Review of Hewlett Volkswagen:
I just bought my 3rd car from Hewlett VW and worked with Brandon Lakey. Every step of the process was positive. Brandon made it a point to get to know me and understand what I need without sense of pressure to sell a car. If you want a great car, buy a VW. If you want a great experience buying a great car, go to Hewlett VW.

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kddowning
8/8/2011 4:59:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 4

My Review of Hewlett Volkswagen:
Sales associates are very good and know how to meet your needs. I got a better vehicle than I was searching for at a great value.

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ehouston
7/28/2011 10:02:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Dunigan

My Review of Hewlett Volkswagen:
My salesman Mike Dunigan was the best saleman I ever had. He was respectful, patient and kind to me and my granddaughther. He answered all of my questions and he demmonstrated all of the options on the car for me. Thanks Mike !

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mworman
7/17/2011 7:21:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Samantha Gomez

My Review of Hewlett Volkswagen:
Samantha has consistently provided outstanding customer service every time we have taken the car in for maintenance. We will continue to return to Hewlett VW because of the high level of customer service we receive from her and others at Hewlett VW.

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Kbubenik
6/14/2011 3:35:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andreas yiacoumis

My Review of Hewlett Volkswagen:
Areas was an extremely good listener and didn't waste my time. He listened carefully to me when I explained what features were important to me and what cost I could afford. When it was all said and done I drove away in exaclt what I wanted and could afford! Thanks Andreas!!!!

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jaxbell1
5/28/2011 7:32:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Shipp, Scott Morgan, Mark Eggleston

My Review of Hewlett Volkswagen:
I will preface this review by saying two things: 1. I have been through the vehicle purchasing process 4 times now in the last 12 years. 2. A month prior to my purchase at Hewlett VW, I had a traumatizing experience with a Toyota Dealership in Arlington. (ok, ok..."traumatizing" may be an excessive term, but if you only knew my story, I promise you would agree.)

With those two things being said, I have to admit I was apprehensive to walk through another set of dealership doors. After reading customer reviews of Hewlett VW, I decided I would take a chance. I am glad I did. My salesperson, Ken Shipp, was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, intellikey, etc. My favorite part about dealing with Ken, and all of the others I encountered at Hewlett, was that I never once felt an ounce of pressure. If they offered me something and I said I did not want it--that was it. No pressure, and they never made me feel guilty about saying, "No". Better yet...no guilty feeling for saying, "YES" to my 2011 Jetta--for once, I purchased a vehicle with no pressure.

I must also give kudos to Scott Morgan, Sales Manager; and Mark Eggleston, Finance Manager. Both made me feel like I was a valued customer--not like they were doing me some sort of favor (like all other dealership sales managers/finance managers I have encountered). Guess the apple doesn't fall far from the tree.

If you are looking for a pleasant buying experience, Hewlett VW is the way to go. Ask for Ken--he won't disappoint. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :)

Many thanks again to all who took part in making my experience top notch. You guys rock!

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austinbliss
5/9/2011 1:08:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brett, Robin, Samantha (Service Dept) and Neil (Shuttle)

My Review of Hewlett Volkswagen:
I bought my 2006 TDI VW Jetta back in 12/05. I was very impressed with the sales staff at that time. Everyone is friendly and professional. I continue to have my Jetta serviced by them as they do an excellent job and everything is warrantied. The shuttle service is fantastic. I just recently used as usually I have a ride. They took me all the way from Georgetown to my workplace on Burnet Road. It is worth the drive and trust the work will be done right the first time.

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Jackie2011
5/4/2011 3:25:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Samantha Gomez

My Review of Hewlett Volkswagen:
Samantha Gomez is our service advisor and she is top notch. in fact I wish that we could bring all our vehicles to her as she listens well, gets it right the first time and there is never a need for a Texas " two step " ( and I don't mean the dance ! ). We have to drive a significantly longer distance to have service completed at Hewlett but their service team, and Mrs. Gomez make it well worth the drive. Jackie Drewry

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