Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Russell Blackstone
My Review of Hewlett Volkswagen:
We have purchased three cars from Russell Blackstone at Hewlett VW, because of the excellent customer service we have received. After having a very insulting experience at another dealership, we truly appreciate Russell's no-hassel business style, and we realize because of that the Hewlett dealerships stand out in the field. Russell really listened to our needs and approached us from that point, which is really refreshing. It was a really individualized visit and we appreciated his openness about the whole process (talking with us about our credit scores, explaining which warranties would be most valuable to our family, telling us which features are more lifestyle upgrades, etc.).
All the staff at the dealership were friendly and helpful. You don't get that sterotypical car dealship experience where you feel like they are trying to "pull something over on you." Even with a one year old in tow who was climbing up stairs and making his own havoc, we were greeted with smiles and courteous offers, rather than eye-rolls and sighs.
Honestly, we love Volkswagens, but we keep returning to Russell at Hewlett VW because we know we will be treated with respect and honesty…and that is worth our business and the drive to Georgetown.
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