Hewlett Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tommy Luna

My Review of Hewlett Volkswagen:
This was the best experience I've had with a car dealership in the past years. Tommy Luna was exceptional, super friendly, very helpful and attentive as well as the rest of the team. Congratulations for the great service and the great deal you guys provided me with!
Best Regards,
Jonatan Alkalay

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Roberts

My Review of Hewlett Volkswagen:
Rick Roberts was great to work with. He was very patient with me to test drive 5 cars. I love my new Passat!
I think you guys should add some excitement when someone buys a car. It was very low fanfare and the experience was like
buying groceries. Not everyday does someone spend $30K and so it would be great for customers to receive a group hand clap or bell ringing to congratulate the customer on their purchase.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Blackstone

My Review of Hewlett Volkswagen:
I'd like to thank Hewlett VW for the outstanding experience and service provided during my recent new car purchase. Everything was flawless, from the first contact with my internet sales associate, Russell Blackstone, to the welcoming environment of the show room and service staff. I would never have guessed that one of my life's best customer experiences would come from a car dealership! I would recommend Hewlett VW in a heart beat. I will definitely insist that they try and work with Mr. Blackwell. And yes, I love my 2010 Jetta Sportwagon.

Sincerely,

Brenda Tolbert
Elgin, TX

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Cano

My Review of Hewlett Volkswagen:
I met Paul while looking at a 2009 Volkswagen GTI. I was more interested in the new 2010 model and he continued to stay in touch until the model shipped. He alerted me to the status of the first model available to the dealership and continued to update me until its arrival. The buying process was very smooth and quick and I felt very fair. I was out of the dealership in my new car within an hour. I would certainly buy from this dealership again and will recommend friends and family to them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Blackstone

My Review of Hewlett Volkswagen:
Russell Blackstone at Hewlett VW Georgetown was a delight to work with when purchasing our new 2010 VW Jetta Sportwagen TDI. From our initial contact via the Hewlett VW website, Russell did a fantastic job of answering all of my questions regarding the car's availability, features and pricing. Along the way he would send me status of my car as it was built, shipped, and arrived in port. To my surprise, the car actually arrived early and the team at Hewlett was quick to prep the car for delivery. Upon arrival to get the car, Russell had all the paperwork ready to go and the finance team lined up to finalize the purchase. With the car washed and gas tank full, Russell spend a good half hour showing us all of the features and benefits of our new Sportwagen. Additionally he assisted in pairing up our phones to the bluetooth system and testing a phonecall. If you are looking for a VW, I highly recommend giving Russell Blackstone at Hewlett VW Georgetown a call.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Roberts, Russell Blackstone, Josh Trammel, Bill in serivce

My Review of Hewlett Volkswagen:
We began our search for a new minivan online and found the Hewlett VW online sales website very helpful. The manager, Russell, was very helpful in providing me with all the info I could want on the various Routans they had in stock. He was courteous, but never pushy. We decided to test drive the Routan and we were helped by Rick, who is also part of the internet sales team. Rick was very informed on the ins and outs of the Routan vs other models/brands of minivans. We ended up coming back for another test drive - each time Rick treated us very well! We finally decided to purchase from them and the whole process was smooth and easy. Josh helped us find even better financing than we had lined up! I've also since been in for maintenance work and everyone I've spoken with in that department has been very nice and helpful. I have not encountered one surly person yet...what an unexpected benefit!

Thanks to the Hewlett team for a great car-buying experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Blair, John Chauvin, Bill (finance)

My Review of Hewlett Volkswagen:
Top notch sales and service. Everyone involved with our transaction was professional. I highly recommend Alex as a salesperson due to his attention to detail on delivery. Even though we were buying a used vehicle we were treated not different than if we were buying new. Alex made sure we were well aquainted with our new Beetle. Wonderful Experience!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Blackstone

My Review of Hewlett Volkswagen:
My new car purchase with Mr. Blackstone was an excellent effortless experience. I really love my new CC LUX and will recommend Hewlett VW to all my friends and family. Mr. Blackstone was very knowledgeable about all the features of the CC LUX and I was hooked once he took me on a test drive.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russell Blackstone

My Review of Hewlett Volkswagen:
We have purchased three cars from Russell Blackstone at Hewlett VW, because of the excellent customer service we have received. After having a very insulting experience at another dealership, we truly appreciate Russell's no-hassel business style, and we realize because of that the Hewlett dealerships stand out in the field. Russell really listened to our needs and approached us from that point, which is really refreshing. It was a really individualized visit and we appreciated his openness about the whole process (talking with us about our credit scores, explaining which warranties would be most valuable to our family, telling us which features are more lifestyle upgrades, etc.).

All the staff at the dealership were friendly and helpful. You don't get that sterotypical car dealship experience where you feel like they are trying to "pull something over on you." Even with a one year old in tow who was climbing up stairs and making his own havoc, we were greeted with smiles and courteous offers, rather than eye-rolls and sighs.

Honestly, we love Volkswagens, but we keep returning to Russell at Hewlett VW because we know we will be treated with respect and honesty…and that is worth our business and the drive to Georgetown.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Roberts

My Review of Hewlett Volkswagen:
We used a Costco discount which was nice and we love our new vehicle. We drove a long way to use them because of price.
We did not have any problems and our car was pulled out to the front ready for us to drive home! Our salesman programmed our navigation system!

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