Heyward Allen Cadillac Buick GMC

My review was originally a one star, due to the problems I had with this company after I purchased a Pontiac Torrent from them. It had issues from day one and I felt like I was getting the run around to ge I had with this company after I purchased a Pontiac Torrent from them. It had issues from day one and I felt like I was getting the run around to get them to fix it since it was still under warranty. After 3 months of bringing the car in to them and it still not being fixed, it was seeming that it would be less and less likely they would ever fix it at no cost to me. I began writing bad reviews on various sites describing what was going on. I also posted that review on their Facebook page. Within a week, my car was fixed. In the end, it ended up being an incredibly simple (and relatively inexpensive) fix so I am not certain why it took 3 months for them to figure it out. However, since it was finally fixed and at no cost to me, I will be going around editing my reviews. I can't say as I would recommend this place to anyone though, since it took so much time and effort on my part to get the problem solved. More

I recently decided to purchase a new truck to replace my old F-150. While I was excited about getting a new truck, I was dreading the whole buying process. Being a "Ford Man" all my life, I visited the lo old F-150. While I was excited about getting a new truck, I was dreading the whole buying process. Being a "Ford Man" all my life, I visited the local Ford dealership first and looked at the new F-150s. I wasn't particularly impressed with the vehicle so I went down the road to the local Chevy dealership to checkout the Silverado. I liked the Chevy more than the Ford but just wasn't comfortable with the salesman. I then decided to look at the GMC Sierra so I drove down to Heyward Allen where I met Salesman Michael Nelms. Wow! What a different type salesman. He didn't just try to sell me something. He was more interested in finding out what I was looking for and answering my questions. He never put down or belittled the Ford or Chevy trucks; he simply explained the features of each as compared to the GMC. We quickly discovered that Heyward Allen didn't have the particular truck that met my needs and desires but Michael quickly found the truck at another dealership, out of state, and arranged to have it brought to Heyward Allen. Michael demonstrated the GMC Sierra's features during our check-ride and answered all my questions. When we started talking about "price", I received none of the usual run-around and high pressure sales tactics I have received at other dealerships when buying a vehicle. We settled on a price I felt very comfortable with and started all the paperwork. When I met with Finance Manager Scott Cochran, I was pleased that the numbers didn't mysteriously change as they had at other dealerships. Scott was very patient and informative. He helped me run the numbers for the different financing options to determine which was best for me. He offered and explained many optional warrantees but never tried to twist my arm or use high pressure tactics. I guess what I am trying to say is simply: This was the most pleasant buying experience I have ever had when purchasing a new vehicle. When it is time to purchase my next vehicle, I am going to visit Michael and Scott at Heyward Allen. More

Our purchase of an Acadia was the best car buying experence we've had. Michael Nelms was thorough, efficient and very pleasant to work with. We are very happy with our new Acadia. experence we've had. Michael Nelms was thorough, efficient and very pleasant to work with. We are very happy with our new Acadia. More

We purchased two new vehicles from Bo Sorrells at Heyward Allen -- a 2011 GMC Terrain and a 2011 GMC Sierra. Bo and the entire team at Heyward Allen went out of their way to make the process as efficient as Allen -- a 2011 GMC Terrain and a 2011 GMC Sierra. Bo and the entire team at Heyward Allen went out of their way to make the process as efficient as possible. Their pricing is honest and fair and they are one of the few dealers in the region that do business that way. Heyward Allen Cadillac, Buick, GMC is the place to buy a car, truck or suv! More

I would recommend all to go to Heyward Allen and purchase a new or used vehicle. My experience was great and would not hesitate to go back for our next purchase. Very satisfied customer !!!! My sales rep wa a new or used vehicle. My experience was great and would not hesitate to go back for our next purchase. Very satisfied customer !!!! My sales rep was Micheal Nelms make sure you ask for him he was very nice to work with.... More

Robin Smith focused on us, as clients, and he took the "how can I help you" attitude and approach. He comes across as low pressure, honest and supportive, He did a great job for us and because of him we "how can I help you" attitude and approach. He comes across as low pressure, honest and supportive, He did a great job for us and because of him we will probably buy another vehicle from Heyward Allen. As with most customers we desired a lower price than what we got. We felt that the extra effort of Robin and the support of Steve Middlebrooks closed the deal. More

We had a wonderful experience at Heyward Allen. Bo Sorrells made the entire experience pleasant from the first day we walked on the lot until we drove off in our new enclave. We took our time and he Sorrells made the entire experience pleasant from the first day we walked on the lot until we drove off in our new enclave. We took our time and he was a huge help with the whole process. We can't recommend him high enough. He even took me on a tour so that I would know where to come for service. Everyone at the dealership was very friendly and we look forward to having a long relationship with Bo and Heyward Allen. Thanks so much! More

We drove from Roswell for a Tahoe they had available. Talked with Scott several times and scheduled a test drive. Scott was honest and extremely helpful and would recommend Heyward Allen to anyone looki Talked with Scott several times and scheduled a test drive. Scott was honest and extremely helpful and would recommend Heyward Allen to anyone looking for a vehicle. Scott and Lance stayed late to make sure everything was in place and we drove away very satisfied. Great dealership! More

If you enjoy a no nonsense, no hassle, and no pressure car buying experience, this is the dealer for you. We were impressed with the entire team. Our salesman cared about our satisfaction, he made sure car buying experience, this is the dealer for you. We were impressed with the entire team. Our salesman cared about our satisfaction, he made sure that we purchased the exact car that we wanted. We would definitely recommend Scott Norton and Heyward Allen to friends, family or anyone who is interested in purchasing a vehicle! More

The experience working with the people of Heyward Allen was very pleasant. The receptionist always had a warm smile on her face. John Murdock and Jamey Barrentine were very helpful sales associates. The was very pleasant. The receptionist always had a warm smile on her face. John Murdock and Jamey Barrentine were very helpful sales associates. They worked together to make sure I was satisfied with my purchase. They presented a portfolio of the vehicle as soon as I got there. It contained a carfax report, features of the vehicle and vehicle pricing. John also returned my rental car for me so that I could drive my Cadillac home. Tim Salts used car manager compared prices of other vehicles from other dealerships and showed me that their prices couldn't be beat. Lance Goodson business manager made the financial transaction smooth and easy with a 3.99% APR and a really good service contract. Everyone was really helpful and friendly. I look forward to purchasing my next vehicle from Heyward Allen motor company. More