Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
722 Reviews of Heyward Allen Toyota - Service Center
Sort by
February 01, 2020
Heyward Allen Toyota could not have been nicer or easier to work with. Thomas communicated very well throughout the process. From the front desk to the service dept to the fixed car, everything was smooth a to work with. Thomas communicated very well throughout the process. From the front desk to the service dept to the fixed car, everything was smooth and easy. More
by Anne
Employees Worked With
Thomas Yarri
January 28, 2020
Well done. I was told what to expect for tasks completed and likely costs. The work was completed quickly and payment was easy. I forgot to ask about a missing mirror cover. If they had seen it, I wish they and likely costs. The work was completed quickly and payment was easy. I forgot to ask about a missing mirror cover. If they had seen it, I wish they had reminded me of the need to talk about replacing it. More
by Cessouth
Employees Worked With
Bryan Aust
January 20, 2020
Another good visit. I drive 50 minutes because i know i will be treated good here. my vehicle is in good hands and i know it will be done correctly will be treated good here. my vehicle is in good hands and i know it will be done correctly More
by Blmsm12
Employees Worked With
Maria Fennell, Levi Taylor, Thomas Yarri, Lauren Wood
January 16, 2020
I setup an appointment for an airbag recall several weeks ago. Heyward Allen called me last week to confirm that that part had been ordered and arrived. I took my car in yesterday for my appointment. They ha ago. Heyward Allen called me last week to confirm that that part had been ordered and arrived. I took my car in yesterday for my appointment. They had my appointment scheduled, but their electronic records showed no part being ordered for my recall. They told me I would need to reschedule my appointment. I left the dealership and called the office to reschedule. It turns out they misspelled my name, so the part never made it to my account. One of the supervisors called shortly thereafter to coordinate picking up my car from work so that I wouldn't have to go back out there to get it fixed. That was much appreciated, but communication wasn't great after that. They returned my car to me 3 hours later, but it would have been nice to know it was going to take that long because I would have rescheduled to do it another time. I ended up staying at work an hour later than I wanted to and had to continue to contact them to figure out when it would be done and returned to me More
by Julia.penning
Employees Worked With
Wesley
January 15, 2020
Prompt, professional, personable. I feel safe with my maintanence plan keeping my car in like-new condition. Haven't tried the complimentary Lyft as the waiting room is clean and supplied with coffee an maintanence plan keeping my car in like-new condition. Haven't tried the complimentary Lyft as the waiting room is clean and supplied with coffee and treats. More
by wandawo
Employees Worked With
Don't remember. Sorry.
January 06, 2020
Levi was did a great job on servicing my car. He explained to me very well what's need to be done in my car. It was great doing business with him. explained to me very well what's need to be done in my car. It was great doing business with him. More
by jjwalls08
Employees Worked With
Levi Taylor
January 04, 2020
Jason, Lauren and rest of service department are thorough, quick, and explains needs well Plan to always use Heyward Allen to service our Toyota’s thorough, quick, and explains needs well Plan to always use Heyward Allen to service our Toyota’s More
by debbiejasmine
Employees Worked With
Jason Trapanese, Lauren Rodgers
December 28, 2019
Great service by friendly and courteous employees. Highly recommend. Been using Heyward Allen Toyota for many years. Their sales department is also top notch . Recommend recommend. Been using Heyward Allen Toyota for many years. Their sales department is also top notch . Recommend More
by Bulldawg1951
Employees Worked With
Kevin??? Service advisor , Levi Taylor
December 25, 2019
Satellite radio We had a difficult problem with our satellite radio and service had to contact numerous divisions in Toyota to solve the problem. Heywood Allen kept We had a difficult problem with our satellite radio and service had to contact numerous divisions in Toyota to solve the problem. Heywood Allen kept at it until it was fixed. More
by nutknacker
Employees Worked With
Mark in service
December 19, 2019
Service was fast and staff was friendly, comfortable waiting area. If your in the market for a new Toyota, come see Mr SL MITCHELL he's a great guy and his knowledge of Toyota products is A PLUS. waiting area. If your in the market for a new Toyota, come see Mr SL MITCHELL he's a great guy and his knowledge of Toyota products is A PLUS. More
by C Howard
Employees Worked With
S.L. Mitchell, Jeff Tallent
