Heyward Allen Toyota - Service Center

Disappointed. - Read Update. I have purchased three brand new vehicles from Heyward Allen Toyota. I scheduled an oil change on the website, and my wife went by with her car for th I have purchased three brand new vehicles from Heyward Allen Toyota. I scheduled an oil change on the website, and my wife went by with her car for the service. She didn’t know what I scheduled, but the dealership should have had on record what scheduled. I had planned on using a coupon that I forgot to send with my wife, however they said we can be credited back for the difference if we bring the coupon to them with the receipt. I wondered why an oil change cost $76.87, but I did not know that they also charged my wife for tire rotation until I saw the receipt. They charged $19.95 for the tire rotation, and I did not ask for this on the website when I scheduled it. I selected “oil change only.” Their receipt also says the oil change is $51.19. The coupon was for an oil change at $23.95 (regular or synthetic). I only scheduled with them to get that price. Athens Ford will rotate your tires, change your oil, and top all fluids for $46.88 (that’s including taxes and was for my F-150 that uses 6 quarts of oil instead of 5). The customer service representatives are nice, but beware of the price as well as paying for services you did not request. 10/16/19- The Service Manager, Joel, called me today. He asked me to bring the coupon by and stated that his service guys had rotated the tires because it had been a while since I brought it in for service. He did say that “oil change only” does mean what it says. They also are crediting back the money for this since we didn’t request it, and they didn’t ask first. More

Fast Service The service was fast. In addition, I like the fact that a five point check is done on vehicles. This lets the driver know about potential issues and/o The service was fast. In addition, I like the fact that a five point check is done on vehicles. This lets the driver know about potential issues and/or problems. The customer service is exceptional. I continue to come back to Heyward Toyota because of the great customer service & and the great job the mechanics do. I’ve never had an issue with my vehicle thus far after receiving service from Heyward Toyota. More

Tire repair After nursing a leaking tire and having to carry around a portable pump, I dropped in midday on a Saturday to see if they could look at the tire. He i After nursing a leaking tire and having to carry around a portable pump, I dropped in midday on a Saturday to see if they could look at the tire. He immediately found a screw that I had picked up and said they could repair the tire, even without an appointment. The only downside was that I did have to wait nearly 2 hours to have it done but I appreciate the peace of mind that it is fixed and I was able to be on my way. More

Assistant Service Manager Mark Swanson was courteous and professional. Scheduling the appointment for my service was easy and I received reminders of my date and appointment time. The confirmation number professional. Scheduling the appointment for my service was easy and I received reminders of my date and appointment time. The confirmation number was was reassuring. More

The staff is always so friendly and I was in and out in The staff is always so friendly and I was in and out in no time for my service appointment! I was able to schedule my appointment online and when I p The staff is always so friendly and I was in and out in no time for my service appointment! I was able to schedule my appointment online and when I pulled into the service center I was met by Lauren who was awesome and helped me with some questions I had regarding my warranty and took care of all the rest! I’ll definitely be back! More

I always have a good experience at Heyward Allen I have two Toyotas and have gotten service at Heyward Allen for several years. Thomas Yarri always does a good job taking care of me and my cars! I have two Toyotas and have gotten service at Heyward Allen for several years. Thomas Yarri always does a good job taking care of me and my cars! More

Oil and tires Work was done in timely manner. Service technician try to sell me engine oil cleaning because it’s recommended every 40,000 miles. Could not find thi Work was done in timely manner. Service technician try to sell me engine oil cleaning because it’s recommended every 40,000 miles. Could not find this in the Toyota maintenance booklet. Declined service recommendation. More

Efficient service Great professional and friendly service. I had to wait no time to get service of the car finished. The staff is also transparent about repairs being Great professional and friendly service. I had to wait no time to get service of the car finished. The staff is also transparent about repairs being implemented. More

Great experience! This is my first time getting service done here; great customer service, great experience! Will definitely be coming back next time and will definitel This is my first time getting service done here; great customer service, great experience! Will definitely be coming back next time and will definitely recommend! More

Always on point Nothing is ever perfect. But the mechanics, service writers, service account cashiering staff always to their level best make it that way. There is Nothing is ever perfect. But the mechanics, service writers, service account cashiering staff always to their level best make it that way. There is only been one time that I was not completely satisfied. And that one time was addressed immediately. Everyone at the dealership is courteous and cares a great deal about the job they do. More