My wife and I just baught a used 2007 Tundra from Rio and Steve. We live 350 miles plus away. We came up Saturday to view several Tundras with the full intention of going back home on Sunday with one. Our credit was not so great. We knew what we could afford in a used auto but like most I wanted the best I could get for my family with in our price range. High Line was able to work the deal for less than I had been approved for in our home town.
Now here is where things could have gone bad. Less than 48 hours later something occured that no mechanic could have seen coming. The fuel pump died. I bought the truck knowing it was a as is No Warranty deal. None the less I was very disapointed. I called the next buisness day and Rio and Steve took care of me. This was a costly repair for a fuel pump and they really didn't have to do anything. I felt that I was treated fairly. I work in customer service daily, one thing I know, is that one bad reveiw goes a long way. I would just like to say....these guys didn't have to do anything! I am very pleased that they did, and I am happy to recomend them. In my opinion you wouldn't get this type service from a Corporate Dealer on a preowned auto. Reputation is everything for this type of purchace....I want a dealer that cares about that. These guys have proved that!
Thanks again Highline!
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