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Highline Car Connection
Waterbury, CT
924 Reviews
Celebrating 35 years in business! The Highline Car Connection provides a wide selection of quality pre-owned vehicles, with financing for all credit tiers and a variety of extended warranty options. Our service department employs ASE Certified Master Technicians, each vehicle goes through a thorough safety inspection so you can purchase with confidence. With a large part of our business done through referrals we place customer satisfaction as our highest priority. Please call or drop in anytime and let us show you what customer service is all about.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 924 reviews
April 20, 2012
I bought a used car from Highline. On the sales receipt, it said they would fix two problems with the car. They told me they took it to an upholstery shop to have the headliner fixed. It was such a bad job, it said they would fix two problems with the car. They told me they took it to an upholstery shop to have the headliner fixed. It was such a bad job, I couldn't believe a professional did it. I asked to see the receipt. They refused. I called the upholstery shop they said they took it to and they said they did not do the work. The owner of Highline then refused to fix the items and said the car was "as is". I have contacted an attorney. More
by JAS22
Employees Worked With
Mike, the Owner
Helpful March 13, 2012
Very Friendly, but overpriced, was quoted a specific price and told he would write it up, he gave me a card which had the title sales manager. When I asked for the carfax he left and came back and said price and told he would write it up, he gave me a card which had the title sales manager. When I asked for the carfax he left and came back and said he had to talk to the sales manager (which I was under the impression he was from the business card he gave me). He produced the car fax but said he was not able to sell the car to me on the price that he quoted me that the sales manager would not allow it (The quoted price was the mean selling price of the cars that I had been looking at, so it was not by any means a "low ball price"). When I asked why he was going back on his word he stated to me "I was going to write it up and ask the sales manager to approve the deal" I was under the assumption that write it up meant sell it to me for this price since I was at the stage that I was going to write a check for him (which he did say that the dealership typically doesn't take buy he would "OK" the check for a deposit on the car since the car needed a few repairs before I could take it anyways. They are not reputable, they go back on their word. I did buy the same car for $1500 cheaper at another dealer. More
by AshKG2012
Employees Worked With
Peter
January 03, 2012
I think the overall experience was very comfortable and there was no pressure for me to purchase anything. They also gave me the number for a company that lowered my insurance rate $100 a month. They might there was no pressure for me to purchase anything. They also gave me the number for a company that lowered my insurance rate $100 a month. They might not budge from advertised pricing very much, but their pricing is very reasonable, especially in comparison to other dealerships (and the fact that you get free oil changes for the life of the car is a nice plus as well) More
by vittima00
Employees Worked With
Charlie & Lou
November 05, 2010
Just be careful, the mis-represented the mileage on my car, ad said 100,000 miles, but odometer read 118,022 and lou defended the misleading advertising. I noticed another car on their website listed with car, ad said 100,000 miles, but odometer read 118,022 and lou defended the misleading advertising. I noticed another car on their website listed with 100,000 miles, but when questioned they admitted 112,000+ miles were on the odometer. Also, there is a replacement radio that disables the 6 cd player feature of the original radio in the car. Just sneaky! They are reluctant to lower their advertised prices for any reason. More
by DLitvany
Employees Worked With
Lou Persicoand Charlie
