Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Michael did a great job of handling my service request to have oil changed and tires rotated. The wait was not long to have this service performed. have oil changed and tires rotated. The wait was not long to have this service performed. More

Employees are very helpful and very friendly. They always go above and beyond. Bambi in the service department is amazing! They always go above and beyond. Bambi in the service department is amazing! More

The customer service at this dealership is absolutely atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we moved 1,000 miles away. Fast forward to now and only 1,900 miles later we go to change the oil in it because it had been sitting awhile and we find that the drain plug in the oil pan had been so overtightened that we cannot remove it. After several hours of trying to remove it we contact our local Jeep dealership in the new state and they told just that the drain pan most likely is damaged now and will need replaced. After MANY calls to Hill Kelly we were told someone would call us back. We spoke with Brandy a few times who assured us someone would call back. A few other employees that we spoke to told us that Paul Marchant would call us back as soon as possible. That never happened. The next day, and several more calls later we finally talked to Paul Marchant, who is allegedly the service supervisor... and not sure how he got that position. He basically told us that the he wouldn't stand behind another Jeep dealership looking at our Jeep and telling us that in fact there was damage that was caused by Hill Kelly. when we told him that this was unbelievable and it wasn't the first time we had problems at Hill Kelly he said well why do you keep coming back then? He said there are plenty of other Jeep dealerships you can get your vehicle serviced at. Not once did Paul apologize for this bad experience or offer to help in any way. He simply told us to go elsewhere or drive 1000 miles back to Hill Kelly so he could look at it, and still said he wouldn't guarantee anything would be done by them. Mr. Marchant said that the other Jeep dealership could get the overtightened plug out and re-tap the oil pan and it shouldn't cost us much money. He stated it would be our responsibility to pay for anything that had to be done, even though it was their mistake. He went on to say that he had spoken with Mr. Miles Bentley personally and that Mr. Bentley indicated that they would not stand behind their work. Mr. Marchant said this incident is our fault because we only change the oil about once a year since we only drive the vehicle maybe 2,000 miles a year. I am pretty sure that Mr. Bentley would be disappointed to hear his service supervisor tell a customer to go get their jeep serviced somewhere else. Mr. Marchant, I will continue to repeat this review in every forum until this situation is resolved. More

I went in without an appt but was quickly served anyway. I appreciate the fast, friendly service! I appreciate the fast, friendly service! More

Service advisor did a great job taking care of my daughter’s Jeep. Very thorough and professional. daughter’s Jeep. Very thorough and professional. More

The staff was great and professional. The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! More

I had my oil changed there and the service was great and timely. The advisor was exceptional. timely. The advisor was exceptional. More

Always have great service when at Hill Kelly. I will continue to recommend this dealership I will continue to recommend this dealership More

Service department is always accommodating. Do a good job of keeping me advised on progress of repair or maintenance. Do a good job of keeping me advised on progress of repair or maintenance. More